Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive &... See more
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Review summary
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Reviews shaping this summary
Quickly sorted a change of policy because my age required it. Factored in mileage and found something cheaper. Overcame all the difficulties the payment system presented. Young woman sorted and... See more
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Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
Company replied
Overall all very happy with the service provided. The team were quick and efficient to get the policy over the line. I spoke to Billy Simmonds who handled the process very professionally. Thank you
Company replied
Company details
Written by the company
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Contact info
United Kingdom
- vanlinedirect.co.uk
4.1
Great
12K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Alex was very easy going helpful and…
Alex was very easy going helpful and nothing but a pure gentleman
26 February 2026
Reply from Van LineDirect
Dear Miley,
Thank you for such wonderful feedback.
We’re delighted to hear that Alex was helpful, easy to deal with and made such a positive impression. He’ll be very pleased to know his approach was appreciated.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Quick and easy all sorted nice people on the phone polite quick and accurate
Made it so easy and quick polite and professional
26 February 2026
Reply from Van LineDirect
Dear Kris,
Thank you for your fantastic feedback.
We’re delighted to hear that everything was sorted quickly and easily, and that our team were polite, professional and accurate. Making the process straightforward for our customers is exactly what we aim to do.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your feedback.
We’re pleased to hear that you found the conversation very good. Clear and positive communication is something we place great importance on.
We appreciate you taking the time to share your experience and are always here if you need anything further.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van Line Direct was an easy site to use…
Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive & I chose one to proceed with. Good service from Van Line Direct.
22 February 2026
Reply from Van LineDirect
Dear Sean,
Thank you for your detailed feedback.
We’re really pleased to hear that you found the site easy to use, the quotes competitive, and our team polite and efficient throughout the process. It’s great to know you had a positive experience overall.
If there’s anything that stopped this from being a 5-star experience, we’d genuinely appreciate your thoughts. Your feedback helps us continue to improve our service.
Yours Sincerely,
Charlie Byrne
Van LineDirect
The person on the phone was very…
The person on the phone was very Unprofessional.
The company they have insured me with has 1 star rating & he doubled the amount of the quote after I paid the deposit because someone hit my van 5 years ago.
23 February 2026
Reply from Van LineDirect
Dear Mr. Mockford,
Thank you for taking the time out of your day to speak with me this afternoon. It was good to be able to address your concerns directly and reach a resolution you were satisfied with. It was also a pleasure speaking with you. I hope I was able to answer all of your queries, and I apologise once again for your initial experience.
If you need anything further from Van LineDirect, please do not hesitate to contact me directly. You are welcome to reply to my email or call me on the number at the bottom. I am here to help.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Staff was very helpful and made my…
Staff was very helpful and made my insurance contract easy.
23 February 2026
Reply from Van LineDirect
Good Afternoon,
Thank you for your kind feedback.
We’re delighted to hear that our team made your insurance contract easy and straightforward. Providing clear guidance and helpful support is exactly what we aim to do.
We really appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your review.
We’re really pleased to hear that everything went as smoothly as possible for you. That’s exactly the experience we aim to deliver from start to finish.
We appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that we were able to help you find a suitable insurance provider. Supporting our customers in securing the right cover is exactly what we aim to do.
We appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Annual - monthly max
Monday 23rd
Called for a renewal and spoke to max.
Was very helpful and changed from an annual to a monthly with ease.
Very professional
23 February 2026
Unprompted review
Reply from Van LineDirect
Dear Mohammed,
Thank you for your great feedback.
We’re delighted to hear that Max was able to assist with your renewal and switch you from annual to monthly payments smoothly and professionally. Making changes easy and straightforward for our customers is exactly what we aim for.
We’ll be sure to pass your kind comments on to him. We really appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Bumped my van insurance up by about…
Bumped my van insurance up by about £300 on my renewal. Amazing that when I phoned up to cancel because I found it cheaper. They were able to knock nearly £400 off the renewal told them no thanks you should have offered that in the first place. So asked them to cancel the renewal. Which they never did guy just hung up phone on me and was a bit rude with it. I’ve just canceled my direct debit as I’m not wasting anymore time trying to contact them. It’s funny how were your buying a policy there’s loads of available agents but not when your canceling
20 February 2026
Unprompted review
Reply from Van LineDirect
Dear Mr. Donnet,
Thank you for taking the time out of your evening to speak with me yesterday. I am pleased that we were able to address your concerns directly and reach a resolution that you were satisfied with. Your satisfaction is very important to us, and your feedback genuinely helps us improve our service.
If you require anything further from Van LineDirect in the future, please do not hesitate to contact me directly. I will ensure that you are well looked after.
I hope you have a great weekend.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Dale,
Thank you for your feedback.
We’re pleased to hear that you found the service prompt and efficient. However, we do understand that an increase in price can be frustrating, especially if it was more than you expected.
Premiums are influenced by a range of rating factors, which can change over time, but we always aim to be as transparent as possible.
If you would like us to review the premium with you in more detail, we would be more than happy to help.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Got cheap deal
17 February 2026
Reply from Van LineDirect
Good Afternoon,
Thank you for your review.
We’re pleased to hear that we were able to secure you a competitive deal. Providing great value alongside strong service is exactly what we aim for.
We appreciate you choosing us and taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Phil,
Thank you for your lovely feedback.
We’re delighted to hear that you found our service useful, helpful and friendly. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Very professional service and attention…
Very professional service and attention to detail highly recommended
16 February 2026
Reply from Van LineDirect
Dear Steve,
Thank you for your kind recommendation.
We’re really pleased to hear that you found the service professional and thorough. Attention to detail is something we take great pride in.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Mr. Capek,
Thank you for your lovely feedback!
We’re delighted to hear that David was such a great help. I’ll be sure to pass your comments on to him. He’ll really appreciate it.
Thanks again for choosing us, and if you ever need anything, we’re always here to help.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Quick and easy
11 February 2026
Reply from Van LineDirect
Dear Mr. Todd,
Thank you very much for your feedback.
We are pleased to hear that you found the process quick and easy. That is exactly the experience we aim to provide.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Van LineDirect
A1 customer service
A1 customer service
Total call was 17 mins
Nice clear and full insured
Easy service thank u
13 February 2026
Reply from Van LineDirect
Dear Luke,
Thank you very much for your fantastic feedback.
We are delighted to hear that you received A1 customer service and that everything was clear and straightforward during your call. It is great to know the process was efficient and easy for you.
Thank you again for choosing us. If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Van LineDirect
A good service
I had a nice no hassle experience setting up my car insurance for a Land Rover Defender. The chap who took my call was very helpful and concise. Van Line Direct were competitive also.
12 February 2026
Reply from Van LineDirect
Dear Ben,
Thank you very much for your thoughtful feedback.
We are delighted to hear that setting up your Land Rover Defender insurance was a smooth and hassle-free experience, and that the adviser you spoke with was helpful and concise. It is also great to know that you found Van LineDirect competitive.
We truly appreciate your comments. If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Toni,
Thank you very much for your feedback.
We are pleased to hear that your query was dealt with efficiently and quickly. Providing prompt and effective support is very important to us.
If you need any further assistance, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Hakan,
Thank you very much for your kind feedback.
We are delighted to hear that you found our staff helpful and that you had a good all-round experience. That is exactly what we aim to deliver for our customers.
If you need any further assistance in the future, please do not hesitate to get in touch.
Yours Sincerely,
Charlie Byrne
Van LineDirect
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