Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quickly sorted a change of policy because my age required it. Factored in mileage and found something cheaper. Overcame all the difficulties the payment system presented. Young woman sorted and... See more
Company replied
Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
Company replied
Overall all very happy with the service provided. The team were quick and efficient to get the policy over the line. I spoke to Billy Simmonds who handled the process very professionally. Thank you
Company replied
Company details
Written by the company
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Contact info
United Kingdom
- vanlinedirect.co.uk
4.1
Great
12K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff as well as being efficient
13 March 2026
Reply from Van LineDirect
Good Afternoon,
Thank you for your wonderful review.
We are delighted to hear that you found our team helpful, knowledgeable and efficient. Providing clear and supportive service is something we take great pride in, so it is lovely to know this made a positive difference to your experience.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your review.
We are pleased to hear that everything has now been sorted. If you ever need any assistance in the future, please do not hesitate to get in touch. Our team will always be happy to help.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Billy is the man
Knowledgeable, concise, helpful and professional describes my experience.
13 March 2026
Reply from Van LineDirect
Dear Collin,
Thank you for your fantastic review.
We are delighted to hear that Billy provided such a knowledgeable, concise and professional service. It is great to know he was able to help and make your experience such a positive one.
We will be sure to pass your kind comments on to Billy. Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your great review!
We are really pleased to hear that you found the service quick and easy, and that our team was able to help you today. Providing a smooth and straightforward experience is something we always aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Alan,
Thank you for your kind feedback.
We are delighted to hear that James was pleasant and helpful when assisting you. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Excellent easy to work with 5 mins on…
Excellent easy to work with 5 mins on phone to validate insurance saved over £700 great customer service and support also get the app to follow your payments or anything else you need highly recommend for truck users
11 March 2026
Reply from Van LineDirect
Dear Georgina,
Thank you for your fantastic feedback.
We are delighted to hear that the validation process was quick and straightforward, and that we were able to help you save over £700. It is also great to know you found the service and support helpful, and that the app is useful for managing your policy.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Do not use this company
Do not use this company. Gave me a quote on money supermarket. As soon as I clicked pay now they phoned me instantly telling me my quote was wrong and demanded and extra £75 which I had just paid £360. And put my monthly payments up an extra £40pm. They changed all my original quote took my hire and reward off me. I only realised when I sat down and checked the policy. I then had to go and buy a new insurance policy with a different company. I had to cancel the policy. By this point the policy was 2 and a half weeks old they they took another monthly payment so I have now paid a total of £600+. And when I phoned to cancel the policy they could only refund me £155. To which I have now waited over 10 days to receive an email saying I need to wait another 5 days. Very very untrustworthy and can only imagine the hassle if you actually had to put a claim in.
18 February 2026
Unprompted review
Reply from Van LineDirect
Dear Sean,
Thank you for taking the time to share your experience.
I am sorry to read about the concerns you have raised, as the situation you describe certainly sounds worrying. I have requested your details via Trustpilot so that I can locate your policy, review what may have happened, and contact you personally to discuss this further.
Please be assured that we take feedback like this very seriously and are committed to addressing your concerns and resolving the matter where we can.
I look forward to hearing from you so that we can investigate this properly and work towards putting things right.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Spend days hours on phone sorting…
Spend days hours on phone sorting renewal quote out to finally got sorted,
I have a call 6pm to tell me my renewal was going be cancelled, they wanted to add £500 more to my renewal quote knowing my insurance was up at midnight, bad company.
10 March 2026
Unprompted review
Reply from Van LineDirect
Dear Jay,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience.
It is concerning to hear that it took several days and a number of calls to arrange a renewal quotation. That timescale certainly does not sound right, and I appreciate your patience while trying to resolve the matter.
I am also sorry to hear that you received a call shortly before renewal with a revised premium. I completely understand how frustrating that must have been. In some cases, insurers may identify additional information that had not previously been disclosed, which can result in a change to the price.
I would very much like to look into what may have gone wrong here and speak with you personally to see how we can put things right. We take customer satisfaction very seriously and are committed to resolving concerns like this. However, as the review is anonymous, I am unable to locate your policy at this stage.
Please could you kindly text your customer reference number to 0779 6055 523 so that I can investigate this further and contact you directly.
Thank you for your patience and understanding in the meantime. I look forward to hearing from you so that we can address this matter properly.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Ryan,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy and quick, and we truly appreciate you choosing us again. It is always great to welcome returning customers.
Thank you for taking the time to share your review.
Your Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Dale,
Thank you for your kind feedback.
We are delighted to hear that the advisor you spoke with was a great help on the phone. Providing friendly and supportive service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
nice experiance buying van insurance
10 March 2026
Reply from Van LineDirect
Dear Mr. Manning,
Thank you for your kind feedback.
We are delighted to hear that you had a nice experience arranging your van insurance with us. Providing a smooth and straightforward service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear James,
Thank you for your review.
I can confirm that your van is insured. If you have any questions about your policy or would like us to double check anything for you, please do not hesitate to contact us and we will be happy to help.
If there was anything that prevented your experience from being a 5-star one, we would really appreciate hearing your feedback so we can continue improving our service.
Yours Sincerely,
Charlie Byrne
Van LineDirect
My person Dennis I spoke to on the…
My person Dennis I spoke to on the phone was Very helpful and went out his way to make sure I got the best service
Dennis
9 March 2026
Unprompted review
Reply from Van LineDirect
Dear Shane,
Thank you for your kind feedback.
We are delighted to hear that Dennis was so helpful and went out of his way to ensure you received the best possible service. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Emily,
Thank you for your kind feedback.
We are pleased to hear that you found our team very polite and helpful. Providing friendly and supportive service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Helped talk me through options was…
Helped talk me through options was friendly and pit my mind at rest
9 March 2026
Reply from Van LineDirect
Dear Denise,
Thank you for your kind feedback.
We are pleased to hear that our team were able to talk you through the options clearly and help put your mind at rest. Providing friendly and supportive service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Tim,
Thank you for your kind feedback.
We are delighted to hear that you found us easy to deal with and had a very positive experience. Providing a straightforward and helpful service is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear John,
Thank you for your kind feedback.
We are pleased to hear that you found our team very helpful and informative. Providing clear and supportive assistance is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Sam was amazing even trying to save me…
Sam was amazing even trying to save me some money!
8 March 2026
Unprompted review
Reply from Van LineDirect
Dear Sophie,
Thank you for your kind feedback.
We are delighted to hear that Sam was so helpful and even worked to save you some money. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your kind feedback.
We are delighted to hear that you received great and very helpful service from our customer service representative. Providing clear and supportive assistance is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Rip off
Setup insurance online, paid deposit, next day an email saying needing to validate, called them to confirm everything was as it should be, price went up by almost £200, no idea why, told them I would not be proceeding with this policy, they claimed a refund for the deposit would be returned shortly, a follow up email stating a refund within 72 hours, the next day another email stating refund in 3 to 5 working days, called them in the 5th day asking where my deposit was and was told sorry the emails were wrong, it will be 5 to 10 days for your refund. Still don't have my refund.
28 February 2026
Unprompted review
Reply from Van LineDirect
Dear Aaron,
Thank you for taking the time to share your experience, although I am sorry to hear about the difficulties you have described.
From your review, it sounds as though there may have been a discrepancy in the information entered online which resulted in the premium being revised. I appreciate that this can be frustrating.
I am particularly concerned to read that you may not have received the refund you were expecting within the timeframe provided. We take matters like this very seriously and understand how important it is that refunds are processed promptly.
Unfortunately, as the review is anonymous, I am unable to locate your policy or investigate this further at present. I would therefore be grateful if you could kindly text your customer reference number to 0779 6055 523. I will then review the pricing, check the status of your refund, and contact you personally.
Thank you for your patience and understanding. I look forward to hearing from you so that we can address this matter directly and resolve it for you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
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