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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized communication and quick response times throughout the process. However, some customers also noted issues with the products received, mentioning instances where replacements were not the expected color or were refurbished instead of new, leading to dissatisfaction with functionality.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, speed, and helpfulness.... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response time. Many reviewers praised the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Product

People report ambiguous experiences with product. While some customers received replacements quickly, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Value Checkers we literally amazing. I must also thank Dani for her assistance, she deserves a shout out for her first class customer service! My daughter had an accident with her laptop that she uses... See more

Rated 5 out of 5 stars

A little dubious as I had never made an insurance claim before and never heard of value checkers. Also unsure why I had to send my item off after showing evidence BUT as soon as value checkers took o... See more

Rated 5 out of 5 stars

My experience with Value Checkers has been fantastic. Very fast to assess the item, and communicating with them has been easy and stress free. They have kept me updated during each stage and have now... See more

Rated 5 out of 5 stars

These guys are amazing. I’ll be honest my insurers were comfortable to delay the process but value checkers kept me informed by personal text day in day out and worked with me to get my repairs done a... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks you so much

Thanks you so much, we have received our new apple tablet against warranty claimed. Its was really quick and great service. I will recommend everyone to go with these guys.
Thanks once again.
S. Ahmad

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault them

Was kept up to date constantly throughout the process, any questions I had were answered quickly and I couldn’t fault them, used them twice and had great experiences both times

7 July 2025
Unprompted review
Rated 3 out of 5 stars

Option to choose preferences

The process after been referred to value checkers by Love it was seamless but the only and main issue after value checker informed me that the laptop was written off was that they just ordered a replacement without given me any option to choose colour or preference. The laptop was pink and it was for my daughter and they sent black colour which she doesn't like. They should at least give option to choose from 2 colours.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Really excellent communication

Really excellent communication, quick and efficient, went over and above to ensure i was happy and satisfied with the outcome, i would highly recommend this company!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Watch replacement

My insurance put me through to this company after losing my Garmin watch, the process was simple, quick and efficient start to finish. All handled over text message. Fantastic communication throughout and well handled.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I recently had my Galaxy Z Fold repaired by them and I couldn’t be more impressed. From the moment we established contacted , their communication was clear, prompt, and courteous. They kept me informed throughout every step of the process.
The repair was completed faster than I expected, and my phone is now working perfectly. Their professionalism, attention to detail, and customer focused approach really stood out. It’s rare to find a company that combines technical expertise with such excellent customer service. Highly recommended!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The team was very attentive and maintained good communication.
Fast problem solving.
Thank you for your support

3 June 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars from me

Had my MacBook fixed by this company my home insurance uses, Great communication on letting me know what they are going to do and had my MacBook back today, you wouldn't even know the screen was smashed on it.

Over the moon with the great customer services I received from them.

Many Thanks
Steve

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Helpful company. …

They were brilliant from start to finish. I sent my broken computer back on Monday and had a new one back today Friday. They contacted me when they received my old one and sent messages to tell me exactly what was happening. The new one is perfect. What a lovely company.

23 May 2025
Unprompted review

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