ValueBasket.com Reviews 5,604

Very happy with ValueBasket, considerably cheaper for both an iPad and HTC One M9.

Delivery is quite slow, but its worth it to get the cheaper price.

Would definitely use again for future tech purchases

Just waited six weeks patiently, sending multiple emails in the process to see where my order is. Due to this I was unable to take photos on my holiday abroad which is what I originally bought the camera for 4 weeks before that! I have just recently come to the conclusion that my item will never arrive and their site is now down so am unable to take further action there.

if you are just reading this last bit- don't even go on their website. It's ALL a scam. I just lost £500 that I'll never get back.

It took a month for my phone to arrive and it is supposed to take only max 14 days. The phone was an UAE phone and the theme app wasn't working. I gave them all the evidence they needed for their investigation and they found out the phone is faulty. It took a month of them repeating themselves telling me need to send the same information again. Now they are telling me can return the phone but it will only be refunded if they can't fix the problem or find the replacement even though asked for a refund. So now if I return the phone I will be charged for administration cost and shipping cost even though it was not my fault the phone had a problem. The company based in China so pay a heavy amount for shipping that wont't be refunded. This is a scam. Their website says something completely different and now they don't accept orders as well in the UK market.

I am currently in the middle of the worse online buying experience of my life. I purchased a camera & lens ( total value $2000+) on May 9th. Still no order after 3 weeks , once I realised I was never getting this order plus I urgently need to get a camera I asked for a refund. Still waiting on refund, every email gets promptly replied with an apology and excuse for a delay. I finally managed to get through to the call centre and the lady told me ( who is based in Philippines ) that they are experiencing a problem with the finance company and can't commit to a date when I can expect a refund. When i asked to speak with a manager she said her manager only takes emails. Apartenetly the company is based in HK but I am guessing this is a bogus address. Its shocking to read the number of people who they have conned over the past few years and yet are still in operation. Does anyone know how we can stop further these guys from doing it to other people. Its seriously awful as lot of people are been conned.

Ordered a computer, said 4 available. Paid via bank transfer. Few days later found all the bad reviews. Contacted the company approx 2 weeks later to find out the status of my computer. Seems the oversold (if they ever had) the computer I ordered. Told me on back order, waited 2 weeks more contacted them and told they were in the process of getting a computer. After a few days of haggling with them for a solution I asked for my money back. At this point I have been waiting over a month. So I waited another week for my refund ... contacted the NSW Australia Fair Trade to help me get my money back on the 2nd week. Now it is getting onto 3 weeks of no refund and 8 weeks of dealing with this company. And I see that I can no longer access the company via the Website and I still have not received my $2469,00 AU back.

Ordered a dji Phantom4 drone that was in stock on there .com.au website
late June, I looked at the website details like delivery's details etc I got sucked in by the website posting as local business in SA Australia with a local std land line phone number.

after the 2-4 working day time line from the website for delivery I called them to see if it was shipped but got a funny feeling on the phone, then I did some googling and found all these very bad reviews here.

So i cancelled the item, after numerous phone calls and emails after their window for refunds, I am no closer to getting my money back over $2000!
They say same same thing on the phone and the emails that pretty much cut and paste responses!

I'm at the point of taking legal action and I've communicated to them but they don't care! Hopefully see people said these reviews before spending any money on there site..

Still waiting for my refund back!

I have made about 10 orders of high value equipment over the last few years, and can testify that the quality of the goods have always been top draw.

For every order you need to give 3 weeks at least, my last order took about 1 month, but in the end it came through. Yes they are slow but I put that down to them being so busy as often the prices are often of great value.

If you need the goods quick then be prepared to pay £100s more and order from UK, otherwise patience is needed from ValueBasket.

I have ordered 4 phones from Valuebasket and would recommend this company to anyone. Every single order that I made - except the last order (ordered about 2 months ago) - was delivered on time and there was a steady stream of communication from Valuebasket to my email address as to the status of my order.

One area of improvement would be for Valuebasket to choose decent, up to standard, courier services. The last order that I made was delivered by Chronopost who were extremely poor when it came to providing tracking information.

There's a lot of negative comments regarding this company and IMO i would put the majority of it down to the poor couriers.

However, when it comes to VALUE FOR MONEY and CHOICE, you simply cannot fault this company. They just need to procure good quality couriers.

I ordered a mobile phone at Valuebasket.com since 2016/06/20. Since 6 weeks they didn't delivery the mobile phone. Since several email exchanges with no delivery date, I decided to cancel my order. The worst thing is, we have no longer access to the website to process the cancellation. Here the only message:

Hello from Valuebasket - unfortunately at the present time we are not accepting orders.

So, I think i will contact the police for fraud to get my money back.

I ordered a new Samsung Galaxy S7 back in the 21st May 2016. Was stated that they were in stock on the website but after a couple of weeks order status was changed to delayed.

After several emails and phone calls chasing delivery date and what the delay actually was I finally canceled the order and requested credit on the 8th July which is around 8 weeks and I am still awaiting refund 12 days later even though it was stated to be 4-7 working days.

Avoid at all costs as they are happy to take your money but refuse to give back in reasonable time.

I waiting more than 1 month for my order because:
"internal warehouse delays"
"backlogs"
"we're still clearing out the current overdue orders"

After I cancel my order:
Promise: "7 days for the funds to be seen in your account."
Next messages:
"restructuring on our payment"
".. escalated to our payment partners to expedite the process."
"Please allow us few more days to fulfill your refund and we will monitor your order closely."
"I am hopeful that your refund will be initiated in the coming days ahead (if not sooner)."
"system glitch."
"Please be informed that the reimbursement of your funds is being followed up with the relevant department. "

So this company have a excuse generator and keep our money long as they can.

26 days and I still waiting my refund.

Looks like fraud to me.

Update:
If you see on the reply (no only this one all reply in here) VB just use a same empty words.
"... refund shall be processed as soon as possible."
27 days and I still waiting.
DO NOT PURCHASE FROM THIS COMPANY!!!
DO NOT PURCHASE FROM THIS COMPANY!!!

I ordered my phone before checking reviews of Value Basket, which won't ever happen again!! After waiting a couple of weeks and had no delivery date given I started to get worried so decided to contact them. When I contacted them an American woman answered who I could understand then all of a sudden the line went quiet and I was talking to someone with really poor English, from what I understood what there was a delay and they had no date or any kind of idea when I would get my phone, not even a current model.

I sent emails to them and initially got responses but no reason as to why there was a delay, so I of course asked for a refund at this point, they tried to fob me off with some memory stick, which I told them no I wanted my refund. They agreed to my refund but I am still waiting three weeks later. My last email to them:

Heard nothing from you and not had my money refunded, you have given no reason whatsoever why you have still not refunded my money. It's looking like all the terrible reviews are proving right, you have till the 1st of August to refund my money before I take up legal proceedings!!

UPDATE!

Web Site is now down, looks they have finally done a runner with everyone's money!!

I had a problem with an order for which they took the money from my account. I brought this issue up with Value Baskets customer services and they acknowledged that there was an error and that they owed me a refund of approx £196.99. I was first told it would take a maximum of 12 days for the refund to show in my account but here we are almost a month later and still no sign of any refund. I have repeatedly contacted their customer services department to find out what's happening and the keep saying the same thing that my order has been prioritised and someone will email me as soon as it has been processed. Well have now waited almost 3 times what they told me would be the maximum waiting time for a refund and still no sign of any refund or any proper help from their customer services. All I ever seem to get is this cut and paste response which I am now sure they send to all their customers in my position without actually doing absolutely nothing about it. I hope they read this and sort this refund out soon before I have to start to look into further steps of legal action against them as they have left me £200 out of pocket with nothing to show for it. So my experience so far has been nothing short of miserable. There is certainly no value to be had here with this company that is obviously nothing short of a complete basket case.

Never, ever buy from this company. I bought a faulty notebook computer and have had months and months of obstructive customer service as they tried to wiggle out of repairing or replacing it. When finally they agreed to its return for repair, it was said to have "arrived irreparably damaged"...

I ordered a DJI phantom 4 on 23 June with their site saying 5 in stock. After a week I e-mailed them and received the reply that it would be shipped by 14 July at the latest. This didn't happen.

I phoned them and asked to cancel as they couldn't fufil the order as promised, and I was asked tos end them an e-mail confirming cancellation, which I did on 14July2016. They acknowledged it and said a refund would take 4-7 days.

I e-mailed them and a further reply stated they were restructuring and a refund would be issued as soon as possible.

On 23July2016, I contacted my bank to resolve this refund for me. It appears the banks are well aware of this company.

My STRONGEST advice is to stay well away and buy from with a reputable company. If you want stress then ignore my advice!

Value Basket took my money straight away and when I ask for a refund I am being fobbed off.

My bank is now disputing the payment and sorting out a refund.

26/7/16

Still waiting for a refund and being fobbed off with stock e-mail replies.

3 AUG 2016
----------------

I've had an e-mail from the company saying it's gone bankrupt! lol

Everything I said about the company but had to remove by order of Trust Pilot has been proved correct.

You will not be able to order now. Beware buying from companies abroad...do your research and buy from reputable companies.

Ordered a Samsung Galaxy S7 Edge on 23/6/16 for a reasonable price having checked the website for stock and delivery times which stated 2 to 5 working days for shipping. This company sends its products from Hong Kong but when the website states 2-5 working days, this is COMPLETELY FALSE ! They lure you into a promise of quick delivery times but then FAIL to deliver ! Even when you contact them over the phone, they promise you the delivery will be next week. When you ring the following week, they say they have a problem with their logistical department so it will be next week. The following week arrives and still no delivery. FOUR weeks later and still no delivery on the promised 2/5 working days delivery time. I have lost money on ordering a Sim Card for this phone plus accessories I've already bought but still no delivery! They will not allow you to speak to a manager- you can only email their customers services or ring their call centre based in Hong Kong via a London telephone number.

Apparently, the way this company works is that they BULK order up to 1000 units of any given item, hence they get it a discounted price BUT until they get 1000 orders of an item, they CAN NOT ship out your order until that amount is reached. So, if you are the 10th person to order an item, you will have to wait until another 990 people have placed an order. This could therefore take FOREVER!!!! Do not trust or buy from this company and they are extremely unscrupulous. They will still promise 2 to 5 days when you phone them but I guarantee they will NOT deliver.

I have cancelled my order and hope to get a refund, if not, I will leave it to my credit card company to chase up my refunds. If want HASSLE, STRESS, FRUSTATION and NO DELIVERY, this is the company for you. If not, trust me, go shop elsewhere. YOU HAVE BEEN WARNED !!!!!

UPDATE: 27/7/16 THE COMPANY IS NO LONGER TAKING ORDERS!!! WHAT DOES THAT TELL YOU ,,, MAKES THE PREVIOUS GOOD REVIEW BY JAMES A COMPLETE NON SENSE !!

Ordered a phone 15th June. Money taken from our a/c 16th June. We thought delivery would be soon. Chased four times by phone. Realised it was not going to be delivered 12th July. Asked for refund. Told it would be back in our a/c within 7 days. Now chasing for a refund as we bought the phone elsewhere. Many many excuses. This is extremely poor customer service. Do not use.

As you can see from EVERYONE's reviews, valuebasket will take your order, take your money & NEVER deliver your goods. They do not care about fulfilling your order. They consistently use the excuse of an order backlog, but I placed an order on 30th May! How long does it take to clear a backlog??!!!

I now want to get a refund, but I am extremely sceptical as I know this will most likely take just as long to be refunded. I am going to take this to my credit card company in order to get my money back and to the police so hopefully no one else gets ripped off.

I'm amazed they are still responding to messages on here, for what point? We all know (sadly too late) that they are just scam artists...

Do NOT use this company, you will end up spending lots of time and money fighting them in court for refunds of faulty goods. I bought headphones which soon began to not play music. I went to an electronics expert who confirmed they had been tampered with. I spent months emailing with no replies, I rang and the idiots even said "your order will arrive soon." They did not even inspect my item. PLEASE DO NOT GIVE THEM YOUR MONEY, no matter how good a deal it seems - similar reviews suggested products are refurbished to a poor quality and the customer service is disgusting. Save your time and money and pay more for a product which will last! Oh and no surprise that they are not registered with any trading standards company.

I ordered a camera on basketvalue web site on May 31, 2016, for 571,90 euros.

Since the delivery time was too long, I decided to cancel the order.

On June 17, 2016, I received confirmation from basketvalue that my order has been cancelled. Basketvalue made it very clear that I would be refunded in « 2 to 5 days ».

Today, Monday, July 18, 2016, it has been a month you confirmed me the cancellation of the order. But I have not yet be refunded...