Oxford Vitality Reviews 6,521

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, with many noting significant positive changes after use. The delivery service is frequently highlighted as fast and reliable, and the ordering process is described as straightforward and efficient. Many consumers appreciate the excellent service and value for money, often receiving bonus items or finding the company's offerings superior to competitors. However, some customers experienced issues with the size of certain tablets, finding them difficult to swallow. A few people also encountered problems with delivery, specifically mentioning delays or complications with customs and couriers like Royal Mail, which led to extended waiting times or undelivered packages.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality and effectiveness... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Order

Customers had positive experiences with order. Many reviewers praise the straightforward online ordering... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent, efficient,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Based on these reviews

Rated 5 out of 5 stars

well the delivery, packing, etc was top notch as usual. Product great, that is why I keep re-ordering. I also received twice the amount I ordered, and contacted Customer Service immediately asking if... See more

Company replied

Rated 5 out of 5 stars

Oxford Vitality probably provide about 80% of my supplements now. As a 42 year old women dealing with perimenopause I've had to add in a fair few supplements. I've been happy with everyone I've tried.... See more

Company replied

Rated 5 out of 5 stars

I’m very nearly 59 and taking NMN has changed a lot for me . I feel calmer , sleep better and don’t feel anywhere as tired during the day as I used to . It has also improved my skin . I would high... See more

Company replied

Rated 5 out of 5 stars

I am taking the Probiotic and after just one week it is making a big difference. My ear infection has cleared up. My skin is blemish free. I have slightly more energy - probably as a result of the... See more

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Rated 5 out of 5 stars

Arrived promptly exactly as ordered. Not really sure of the effect of tumeric on my sore knees, but willing to try it. Also bought the reduced price glucosamine after reading the reviews saying they... See more

Rated 5 out of 5 stars

This company is great been using them for years now. Products are quality, wouldnt shop anywhere else. There delivery service much faster, which is super great. Thank you.

Company replied

Rated 5 out of 5 stars

I have been using Oxford Vitality for at least 5 years and have never been disappointed or let down. Just hoping this review has not spooked it! Thank you, Oxford Vitality, in an increasingly na... See more

Rated 5 out of 5 stars

The best customer service ever ! 🤩 I have never had such a good experience. One of the product in my order was missing and I sent an email to them to ask for the product to be resent or refunded.... See more

Company replied

Rated 5 out of 5 stars

First time using Oxford Vitality & well impressed. Very straightforward online ordering system. Ordered on a Sunday afternoon, order was dispatched on the Monday by first class mail, & delivered Tuesd... See more

Company replied

Rated 5 out of 5 stars

Second purchase and it has been very efficient.Delivery time very fast. Waiting for Doctor review so don't know if vitamins are working but will continue to use this service. Thanks

Rated 5 out of 5 stars

I find Magnesium and other products quite useful. They are more effective and less pricy. I like that the representatives of OV are always kind and attentive if I have any problem with my purchase, al... See more

Company replied

Rated 2 out of 5 stars

The Royal Mail tracking wasn’t working so I emailed for an update but the company never replied. Then I tried to call on the number from website and it wasn’t recognised. Then emailed separately from... See more

Company replied

Rated 5 out of 5 stars

Been ordering from Oxford Vitality for a while and never had any problems. Only just started using this one, so too early to say if they help

Company replied

Rated 5 out of 5 stars

I've never been disappointed with OV. Customer service is great. I hope their popularity doesn't increase their prices, because costs can impede popularity. Keep up the great work.

Company replied

Rated 4 out of 5 stars

I recently order some caffine tablets at 200mg, I bought 1000 of them. The tablets themselves were authentic, however i think the website should do more to make the purchacer understand how strong the... See more

Rated 5 out of 5 stars

Oxford vitality always provides great efficient service with friendly helpful staff on hand if in the unlikely event of a problem.I have used them for years .

Company replied

Rated 5 out of 5 stars

I’ve bought from Oxford Vitality for a few years now. I buy turmeric and black pepper tablets. I like the sustainable packet the tablets come in. The service is excellent.

Company replied

Rated 5 out of 5 stars

I wanted to try some B3 vitamin tablets for solar purpurea on my arms. I chose Oxford Vitality for the price. I will have to wait a few weeks to see if the tablets have any effect.

Company replied

Rated 5 out of 5 stars

The service is great, website easy to navigate, clear description of what you are purchasing, third party testing of products, very efficient and non-bulky packaging ideal for shipping (I live in Mal... See more

Company replied

Rated 5 out of 5 stars

Replacement of previous consignment (almost finished) which have been exactly what I required. There was no doubt in my mind that I wanted to stay with the same provider.

Rated 5 out of 5 stars

The orders I have placed so far have all been provided on a good format, the only thing to say about delivery is it seems to be two to three days until your post arrives. The quality of all my orders... See more

Rated 5 out of 5 stars

just what i needed, been using lutien for few years from Oxford Vitality, now got new eye care tabs with added grapeseed and bilberry, great

Rated 5 out of 5 stars

I have sarcoidosis, an autoimmune disease, and it is generally not recommended that I take vitamin D3 because it can cause hypercalcaemia. I am also at risk of osteoarthritis. Over the past two years,... See more

Company replied

Rated 5 out of 5 stars

As always they deliver with 3 days of ordering so that's great for me, the magnesium that I need works absolutely fine I have no complaints at all and at a fraction of the price as some I can mention... See more

Rated 1 out of 5 stars

Tell me the reason why you split my order into two packages, both of which are going through customs?Future purchase will depend on your answer.

Company replied

Rated 5 out of 5 stars

I have been ordering from Oxford Vitality directly now (rather than from Amazon) because they promptly answered my queries and provided excellent customer service. They also have a good product range... See more

Company replied

Rated 5 out of 5 stars

Immediately sorted out the mistake I made with my order when I phoned. Refund came through within days and new order arrived after a couple of days. Great service.

Rated 5 out of 5 stars

Arrived very quickly. Great product. Great service. Simple packaging and effective which I like. Very reasonably priced. I hope they stay that way and I will continue to be a customer.

Company replied

Rated 5 out of 5 stars

Fast delivery and good products and I can buy large amount for my family every year with good prices. I bought many times for years and feel very satisfied. And I don't know I am lucky or not, OV alwa... See more

Company replied

Rated 5 out of 5 stars

You had what I was looking for at a good price. The buying process was straight forward. The delivery came when promised. It's what one always wants when buying anything on line.

Rated 5 out of 5 stars

I am a satisfied customer. I found the product I wanted with the details about it . The price was very good compared to others I had looked at. I wanted to use a UK company. Ordering was simple and de... See more

Company replied

Rated 5 out of 5 stars

I have used Oxford Vitality for a number of years and have always found them to be excellent. They offer a wide range of high quality supplements at a reasonable price

Rated 5 out of 5 stars

Very prompt delivers. In good condition so very happy with my order of milk thistle. I buy regularly from Oxford and always happy with their service.

Rated 5 out of 5 stars

The company acted very professionally. I couldn't collect my package because it was stuck at customs. I was offered a full refund of my order. This approach to customer service is truly enviable.

Company replied

Rated 5 out of 5 stars

We are taking OV supplements for years. I think these are one of the best on the market. Great quality & price. Also the customer service is excellent.

Rated 5 out of 5 stars

Turnaround time fast, easy to navigate on there website,all around good service, affordable products,the fact it is a UK company is a big plus.

Rated 1 out of 5 stars

I didnt receive the good. I ordered from 2 vendors. One i received. From oxford vitality i didnt

Company replied

Rated 1 out of 5 stars

I have not yet received my order placed 20.1025

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Rated 5 out of 5 stars

I am very pleased, every time I order my vitamins from Oxford Vitality, they are with me on the 3rd day. Beautifuly packed and sealed.

Company replied

Rated 4 out of 5 stars

Thank you for sending my items within 2 days and the delivery occurred in the afternoon as well, as I requested from Eve when we spoke and I placed my order. Also the packaging was clear as I asked t... See more

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Rated 5 out of 5 stars

I have periphery neuropathy and your high dosage B12 helps me big time, less tingling pain, more energy and I sleep better, B12 is now seen as an important vitamin for the elderly, I also love the tin... See more

Company replied

Rated 5 out of 5 stars

fast response (as ever). Quality supplements - seem to be getting better - smoother, smaller pills are most welcome

Company replied

Rated 5 out of 5 stars

As a regular customer I can only say the same. I’m very happy with the item that I buy and with efficiency of Oxford vitality every time. Thank you

Company replied

Rated 5 out of 5 stars

Excellent speedy service, with the tablets arriving very soon after ordering. No fancy marketing or promotion, but just simple packing and sending - an approach we are happy to believe in, with the mo... See more

Company replied

Rated 4 out of 5 stars

Good: Easy to find my products on the website, easy to order and pay, timely delivery. Not so good: The quantity of one item has been "out of stock" for weeks, yet I could still get the same quantit... See more

Company replied

Rated 5 out of 5 stars

Good products with quick delivery. I am a repeat customer and prefer to buy directly from this company. There are never any issues in dealing with them.

Company replied

Rated 2 out of 5 stars

There's nothing wrong with the product at all - very good indeed. But this company is STILL using Royal Mail, so it took a week for me to get my product when it should have arrived next day. I find it... See more

Company replied

Rated 5 out of 5 stars

Order despatched same day as ordered, and delivered by Royal Mail two days later. Very simple on line ordering. Good value.

Rated 5 out of 5 stars

Best prices I can find, and consistently fast delivery. Wouldn't look anywhere else for value and service

Company replied

Rated 4 out of 5 stars

I gave them just 4 because of the courier, they don't leave any message if they attempted. Also the tablets for my hair and nails, it's first time I ordered but they are bit strong for my stomach, I... See more

Company replied

Rated 5 out of 5 stars

Excellent service being buying this Company’s product on Amazon this time went direct and apart from great pricing also super quick posting

Rated 5 out of 5 stars

Good choices, good quality, good prices, what moor can I say? I feel that what I have purchased answers all my needs for now and I shall see how results take me in the future.

Rated 5 out of 5 stars

Fine product at fair price and delivered quickly - have used for many years and always received good service.

Company replied

Rated 3 out of 5 stars

You have raised the price too much. You used to be much more favorable than others. I will not order from you again, there are cheaper companies with the same quality. As for professionalism, you are... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

Oxford Vitality has been awarded Ethical Accreditation membership. Oxford Vitality manufactures high quality dietary supplements, including vitamins & minerals and herbal products. The Oxfordshire-based company has a passionate belief for living well and work with skilled nutritional scientists to ensure a great selection of products with optimal health benefits. Through clear, concise labelling, no-fuss packaging and a customer services team on hand to answer any questions, Oxford Vitality makes it easy to make the healthy choice. Products can be bought on their website, which also includes a range of articles on healthy living.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good Service

prompt delivery

18 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Brian, pleased to hear you order arrived on time!

Eve - Customer Service

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly

2 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Irene, quick deliveries never go unnoticed. Thanks for sharing.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Been using company for many years.

This company is great been using them for years now. Products are quality, wouldnt shop anywhere else. There delivery service much faster, which is super great. Thank you.

15 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Traci, thank you for your continued support. It is great to know we are still hitting the mark for you.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Vitamin search

Very easy to use good variety of products excellent service

27 February 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi there, glad you found what you were looking for so easily. We try to keep things simple and well stocked.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Speedy delivery as always

Speedy delivery as always. Thanks

12 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Janet, we love a reliable “as always”. Thanks for sticking with us.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

I ordered my tablets one morning

I ordered my tablets one morning. They arrived by royal Mail 24 hour tracked the following day. excellent service.

11 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Kathy, that is a perfect turnaround. Ordered one day and with you the next. Glad it all went smoothly.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Overall Quite Promising

Packaging is good (seems to be very recyclable) and shipping came quick. Overall quite promising!

9 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Lovely to hear your first impression has been a good one. Quick delivery and sensible packaging are always the aim.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Great customer service

Had an issue with the delivery address, they were great at sorting it out, recommend ;)

10 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

I’m very sorry to hear this. We monitor all emails and customer service channels daily, so I would like to understand what may have happened here. Please get in touch at cs@tohc.co.uk
with your order details and we can review this for you.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

This is a total lifeline for mast cells!

This is a total lifeline for mast cell stabilisation! Thank you!

7 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Miss Smith, that is lovely to hear. Thank you for sharing your experience and for the kind words.
Eve - Oxford Vitality Customer Servic

Rated 3 out of 5 stars

Very quickly delivered etc

Very quickly delivered etc, but we were letbdiwn by the last of any larger bags. We usually get 500 or 1000 pills, but we had acceptv 250 only fir each one. This was much mire expensively too.

21 February 2026
Oxford Vitality logo

Reply from Oxford Vitality

I’m pleased to hear your order arrived quickly, though I’m sorry the larger bags were out of stock at the time. We know many customers prefer those sizes and we are doing our best to restock them whenever possible.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

My daughter has only just started these…

My daughter has only just started these but very fast delivery and I'll be using again

6 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Thanks for sharing this. Lovely to hear the delivery was quick and we hope your daughter finds them a good fit.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

As usual a very quick and prompt…

As usual a very quick and prompt response to my order.

6 March 2026
Oxford Vitality logo

Reply from Oxford Vitality

Lovely to hear it was quick again. That is exactly what we aim for.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Great product as evidenced by the rapid…

Great product as evidenced by the rapid sell out.

17 February 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Liz, that is a great way of putting it. We will do our best to keep it in stock for you next time.
Eve - Oxford Vitality Customer Service

Rated 2 out of 5 stars

There's nothing wrong with the product…

There's nothing wrong with the product at all - very good indeed. But this company is STILL using Royal Mail, so it took a week for me to get my product when it should have arrived next day. I find it difficult to comprehend. Literally every other company just tries to deliver again the next day a few times. With Royal Mail, you don't get informed they even tried, then when you log into their website and find out by chance that they tried, arranging redelivery takes at least ten minutes. They ask for details you don't have, none of their forms do the automatic filling that makes things so much quicker with other websites, and then they won't even try to deliver it again for another 4 days! That company is so useless I'm ASTONISHED Oxford Vitality wants to be associated with them.

16 February 2026
Oxford Vitality logo

Reply from Oxford Vitality

Thank you for sharing your experience. I’m sorry the delivery process caused so much inconvenience. While we use Royal Mail because it works well for many customers, we do understand it isn’t always perfect. Your feedback is very helpful and will be noted, and I’m pleased to hear the product met your expectations.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

Delivered quickly

16 February 2026
Oxford Vitality logo

Reply from Oxford Vitality

Hi Michael, great to hear it got to you quickly. Thanks for letting us know.
Eve - Oxford Vitality Customer Service

Rated 5 out of 5 stars

I’m very nearly 59 and taking NMN has…

I’m very nearly 59 and taking NMN has changed a lot for me . I feel calmer , sleep better and don’t feel anywhere as tired during the day as I used to . It has also improved my skin .
I would highly recommend Oxford Vitality as you get much better value for money than most brands and I even got a free gift with my last order.
If you are getting older and want to feel younger again i urge you to give Oxford Vitality NMN a go

5 March 2026
Unprompted review
Oxford Vitality logo

Reply from Oxford Vitality

Hi Andy, really appreciate you taking the time to write this. It is lovely to hear you are enjoying the product and had a good experience with us. Thanks as well for the kind recommendation.
Eve - Oxford Vitality Customer Service

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