I've ordered several times and always fast delivery, huge selection of products. Orders are very well packaged and my items arrive undamaged. While I live in Germany, I'm tempted to try their pickup s... See more
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The actual Buying experience and information given about expected delivery was very good. Let down by the delivery service used as I was notified that my delivery would be coming on a certain day and... See more
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Absolutely amazing, ordered Monday delivered, to a completely different country I might add, by Wednesday! Simply love the textured paper for my card making, definitely a hit with me.
Company replied
Item arrived in good condition and I was kept informed. Only weird thing was why offer collection in person miles away to someone who paid for postage to the door from another country!
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Company details
About Vaessen Creative
Written by the company
Grootste hobby webshop van Nederland
Vaessen Creative is ruim 60 jaar geleden begonnen als eenmanszaak en inmiddels uitgegroeid tot een gevestigde naam in Europa. Vaessen Creative is Nederlands grootste webshop op het gebied van creatieve hobbyartikelen en knutselmaterialen voor zowel de consument als de zakelijke klant.Dé plek voor jouw hobby artikelen
Bij Vaessen Creative vind je precies wat je zoekt voor elke hobby. Ons veelzijdige assortiment bevat producten en materialen voor allerlei creatieve activiteiten zoals scrapbooken, kaarten maken, schilderen, stempelen, haken, sieraden maken, borduren, boetseren en plotteren. Zo vind je bij ons onder andere scrappapier, embossing folders, stempels, kralen, folies, verf en inkt. Maar ook voor basisproducten en hobbygereedschap als lijmpistolen, papiersnijders, rilborden, piepschuim, foam en vilt zit je bij ons goed.Vaessen Creative label
Naast het inkopen en verkopen van producten, ontwerpen en produceren wij ook hobbygereedschap en -materialen onder ons eigen Vaessen Creative label. Bijzonder trots zijn wij op onze samenwerkingen met Karin Luttenberg (Paperfuel), Mundart Stempel en Nienke Vletter en de collecties die daaruit voortkomen. Ons doel? Hoogwaardige producten aanbieden tegen aantrekkelijke prijzen.Crafted to Smile
Wij zijn ervan overtuigd dat iets creëren met je handen en je fantasie de vrije loop laten de sleutel is tot een vrolijke én kleurrijke wereld. Of je nu iets voor jezelf maakt of voor een ander. Wij geloven in een wereld waarin iedereen een beetje geluk kan creëren en blij wordt van de creatieve projecten die zijn gemaakt met onze producten en ideeën: Crafted to Smile.Contact info
Thermiekstraat 25, 6361HB, Nuth, Netherlands
- +31 (0) 45 524 3771
- info@vaessen-creative.com
- vaessen-creative.com
4.6
Excellent
4K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Good product great service
6 January 2026
Reply from Vaessen Creative
Thanks a lot – happy to hear you're satisfied! 😊
Great quality & delivery
I ordered paper to DIY our wedding invitations. The quality is great and everything arrived within less than a week (in Germany). The pictures on the website are pretty accurate, the colors are exactly how I expected, everything turned out perfect :)
9 January 2026
Reply from Vaessen Creative
That sounds wonderful – so glad everything was perfect for your wedding invitations! 😊
Reply from Vaessen Creative
Thanks a lot for your kind words – glad to hear everything went well! 😊
Reply from Vaessen Creative
So happy to hear you're pleased with the cardstock and delivery! 😊
Not yet used
It took awhile for the item to arrive . I have it up and running now and its brilliant. so so happy with it
7 January 2026
Reply from Vaessen Creative
Thank you for your review! Sorry about the delay in delivery, but we’re very happy to hear that you’re loving the product now. Enjoy it! 😊
Reply from Vaessen Creative
Great to hear! 😊 Thanks for your kind review!
Wouldn’t let me cancel order on the…
Wouldn’t let me cancel order on the same day 30/12/25 as I placed it but didn’t dispatch it until the 5/1/26 and said I hard to return it to the Netherlands, I didn’t accept delivery and it was returned to them and now trying to get a refund and it’s like trying to get blood out of a stone
5 January 2026
Reply from Vaessen Creative
We’re sorry to read that you feel this way and understand that the situation was frustrating.
Your cancellation request was received after the order had already entered processing and could no longer be stopped. When the parcel was not collected and automatically returned to us, we arranged a full refund — including the shipping costs — without waiting for the physical return.
The refund has been processed to your original payment method and confirmation was sent by email.
We’re sorry this experience did not meet your expectations. If you have any further questions, please feel free to contact us.
In spite of sending me the wrong pieces…
In spite of sending me the wrong pieces at first, I ended up receiving the correct piece in the end and the service agent is very friendly
31 December 2025
Reply from Vaessen Creative
Glad to hear it was resolved and that you’re happy with our service! 😊 Thanks for your patience!
Just a satisfied customer!
Just a satisfied customer!
Everything I ordered is how it was posted on the website.
30 December 2025
Reply from Vaessen Creative
Great to hear everything matched what you saw on the website! Thanks for sharing your experience 😊
Perfect Perfect Perfect every single…
Perfect Perfect Perfect every single product. Love everything abt them
Never found distressed stains at that price.
29 December 2025
Reply from Vaessen Creative
Amazing to hear you’re so happy with every product! 😊 We’re thrilled you love the quality and the great prices.
Reply from Vaessen Creative
So happy to hear you love the variety and beautiful products, and that they’re great value too! 😊
Reply from Vaessen Creative
Great to hear you’re so happy with it! 😄 Thanks for the amazing feedback.
Xmas stencil dies
Website user friendly. Kept informed of progress of order. Order delivered sooner than expected.
24 December 2025
Reply from Vaessen Creative
Great to hear you found the website user-friendly and appreciated the order updates! 😊 We’re happy your delivery arrived even sooner than expected.
No response...
I bought the projector. Not working as good as it should be. I emailed them for sending it back. 2 weeks later no response.
Dank voor jullie snelle reactie op trustpilot. Ik wacht het af.
22 December 2025
Reply from Vaessen Creative
Bedankt voor je feedback. Jammer om te horen dat je onze service rondom de retourprocedure als omslachtig hebt ervaren.
Zoals ook in onze eerdere e-mail aangegeven, vroegen we je om even te laten weten wat er precies aan de hand was, zodat we konden uitsluiten dat het artikel defect was. In dat geval hadden we direct kunnen handelen en eventueel een vervanging kunnen sturen, zonder dat je het artikel hoefde te retourneren.
Je gaf aan dit niet te willen doen, en daarom hebben we inmiddels een retourlabel gestuurd, zodat je het artikel kosteloos kunt terugsturen.
We hopen dat het zo netjes is opgelost en waarderen dat je de moeite hebt genomen om je ervaring te delen — dit helpt ons om onze service verder te verbeteren.
Reply from Vaessen Creative
Great to hear everything arrived nicely packed and offered good value—thanks for sharing! 😊
Reply from Vaessen Creative
Great to hear, thanks for your kind words! 😊
Does not have a country option of India.
31 December 2025
Unprompted review
Reply from Vaessen Creative
Thanks for pointing that out! We'll share this with our team to see how we can improve 🌍
The Transport of my package came very…
The Transport of my package came very lately, so I couldn't use it for my actual goal. Also the stamp wasnt a real one.
13 December 2025
Reply from Vaessen Creative
Thanks for your feedback! Sorry to hear your order didn’t arrive on time and the stamp wasn’t as expected. If you would like to return your item, please let us know.
Reply from Vaessen Creative
Great to hear you’re happy with the product for aquarel – enjoy creating! 😊
I've made several purchases from…
I've made several purchases from Vaessen and I'm very satisfied with them! I'm very impressed with the speed of the delivery process and very happy with the customer service! I will definitely continue buying from this website! Thank you so much!!
15 December 2025
Reply from Vaessen Creative
Thank you so much for your lovely words – we’re thrilled to have you as a returning customer! 😊
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