VADO Reviews 251

I have used VADO customer service twice now for a fault with my shower and tap. The response time and helpfulness has been amazing. They covered faulty parts under warranty both times, which was unexpected. I cannot recommend their products and customer service highly enough. Thank you!

We bought this apartment in 2014 which was installed with Vado digital shower, but the panel broke in 2016 and luckily, because it was still in the guarantee period, Vado provided a replacement (both CPU and digital panel) free of charge. We were advised by Vado that if it breaks again after the guarantee period (6 years from the first installation), we have to pay for the cost of the replacement which could be around £1K (incl. VAT).

Last Thursday, the panel showed E2 after 8 years from the replacement date. I called Vado to book a call-out appointment on Friday, and the lady in the aftersales team (01934 745163) told me the product line was discontinued in 2017. Vado stopped all the support for this range in 2024 after all the stock was completely sold out from their supply chain. When I asked her what suggestions she could provide, she said Vado could do nothing to help at this stage.

I reminded her, we can’t take a shower in our en-suite anymore. If the panel in the family bathroom breaks at any time, what are we supposed to do? She suggested that we should replace it with another digital brand (no recommendations though), but there were no comments on whether it would fit the current pipe system or not. When I asked her whether it’s easy to switch to the traditional shower, she asked me to check with my own plumber. What I am struggling with now is that it’s difficult to find a plumber who knows both the digital and traditional pipe system. Can Vado’s engineering team give me some advice?

As a customer, I just want to have a reliable product with support from a trustworthy manufacturer. It’s fine if Vado discontinued this product line, but you are a professional in the industry with enough responsibility to at least provide customers with the reasonable alternatives.

Service I received from Vado has been first class. Lucy was very knowledgeable, caring, patient and efficient.
She has guided me through a stressful time always ensuring I understood and had all the info I needed.
Matt also helped in Lucy's absence.
Many thanks to both of you. Vado should be so proud of these two excellent employees.

Vado warranty is not worth the paper it's printed on. Sent my purchase receipt and video of leaking pex valve that's been leaking after a few months after install.
Guess what no warranty as supposedly seller is not a vado reseller how am supposed to knows who's officially reseller. All I know is they don't honor they warranty. Horrible after care.
Do not buy vado if you want warranty or after support.

Had an issue with a Bath Mixer Tap leaking. Contacted the product support team, who could not have been more friendly and helpful. Spoke with Lorrayne, who understood the issue and was very clear with instructions of what was required from me in order to begin the warranty process. My initial email was responded to within minutes, with a follow up email received shortly after stating the outcome along with a note to say that it is hoped the replacement parts resolve my issue. More than happy to recommend this company and in particular, Lorrayne. Thank you

Fabulous! Moved into a new build property a few years ago and have recently had an issue with bathroom taps. Contacted Vado who sent me the necessary parts immediately, FOC and they arrived the next day. Faultless customer service and communication! Super impressed!

We had our shower professionally replaced with premium parts throughout. It came with a Vado adjustable showerhead and a SH-012-200-DB-C/P spiral chrome hose. The hose has now had to be replaced three times under warranty in 18 months! On every occasion the spiral chrome casing has broken away from the top nut, just under the showerhead, leaving the white rubber hose exposed. The metal looks cheap and thin where it has split, peeled and separated every time. Nothing has changed about how we use our showers in 40 years, and previous hoses have always lasted 10 years or more. Now I'm paranoid about checking it is never twisted or stretched, but still it fails! Enough is enough. Their "12 year" guarantee on sub-standard parts is insulting. Waste of time.

Fantastic experience of customer service at Vado... Had to identify spare parts for a leaking tap which was many years old. Lorrayne from Product Support wrote back immediately and provided all the part numbers needed, plus recommendations on where to source them. She then responded (promptly and in a very helpful, friendly manner) to several follow up questions. Very pleased and would recommend this company without hesitation as a result.

We contacted Vado customer service after our 10 year old tap which was still under their 12 year guarantee started to leak, they offered to replace the cartridges and subsequently replaced the tap handles too without any quibble. Excellent customer service.

Good product but absolutely useless aftersales. cartridge worn out on a mixer tap. rang aftersales didn't know their own product, asked to send in picture on email.... No response !!!

Niska jakość produktów, nieadekwatna cena do jakości. Reklamacja bezskuteczna. Załączam zdjęcia chromowanej wylewki VADO ORI-109S/A-C/P, od której punktowo odchodzi warstwa chromu. W odpowiedzi na reklamację uzyskałam informację, iż: "From the images you have provided it appears some cleaning substance has been used that has reacted to the surface resulting in the pitting that can be seen." Czy naprawdę sądzicie, że czyszczę armaturę w łazience różnymi środkami? Nadmienię, iż mam kilka innych produktów marki w nowej łazience i tylko ta wylewka ma błąd.

Low quality products, inadequate price to quality. The complaint is ineffective. I am attaching photos of the chrome-plated VADO ORI-109S/A-C/P spout, from which the chrome layer is peeling off in spots. In response to the complaint, information was obtained that: "The photos provided show that a cleaning substance was used which reacted with the surface, causing visible pitting." Do you really think I clean the fittings in the final solution? I will mention this because I have several other products in the new version and only this spout has an error.

The aftersales team have been fantastic. Especially Matt. They have provided me with various replacement parts.

Yet again, Lee and Graham have superseded all my expectations! There are no words that can possibly express my admiration, and appreciation to the amazing people you employ. Vado is an outstanding company, who have provided an after care service to myself that is second to none.

Thank you Graham.
You went above and beyond yesterday in sorting out the problem with our shower unit.
It started leaking on Sunday, contacted Vado engineer Monday & replaced Tuesday.😁
Graham even traveled to Wedmore to personally collect the unit, returned within the hour to exchange & fit the shower unit .
Very happy, especially as it was 4 months out of warranty.
Not all heroes wears capes, but Graham was definitely our hero 🦸
Thank you 🤩

Poor quality taps. Started corroding after 7 years of use. Have now switched to German brand Grohe

Fantastic after-sales support
I had a leak in an electric shower. Just a rubber o-ring needed to fix, but I couldn't find the right size. I emailed VADO who supplied the o-ring and the valve FOC. This was based on a product registered 7+ years ago.

I have Vado taps throughout the house. I have had a couple of issues after 6 years and Vado sent out new parts straight away. Great customer service, Many thanks

Had a new bathroom in 2016 and decided to purchase a Vado shower, in March 2021 the thermostat decided to pack up , I needed a new CPU box now fortunately at the time the shower was still under warranty therefore I was sent a new CPU box, I then had the trouble of finding someone who could fit this, I was asked by numerous plumbers why hadn’t Vado sent someone out to install this ?? We are now in January 24, and the CPU box has malfunctioned again saying E2, I have contacted Vado to be told I would have to purchase a new CPU box myself £618 + VAT as it’s now out of warranty!
Absolutely Ridiculous price for something that will probably malfunction again in a few years time !
It’s not even 3 years since I was sent the last CPU box !
Very poor product, customer service replied to my first email but not to my last where I said I would NOT recommend this product!

Save your money

Bought a new flat with a Vado kitchen mixer tap. In 7 years have had two leaks, first fixed by replacing a cartridge (£30!!) , second one I can't fix and so far Vado have been completely unresponsive via email. Premium price, budget product and support. Definitely won't replace with Vado.

EDIT: Does anything think it's ridiculous that the only way to get support from Vado is to leave them a bad review here and then specifically email them again highlighting you did that?! No thanks, Vado. This is not how to do customer support.

Moved into a house in an area with horrific limescale issues where the prior owners hadn't serviced either Vado shower for ten years. As a result, both were completely caked up to the point where I couldn't dismantle them to service them.

Because I couldn't get the parts dismantled, I couldn't get inside the housing to spray limescale remover. I was looking at two new showers.

Even though I have no warranty, Vado's Aftersales team talked me through a series of steps to break down the limescale from the outside. Once dismantled, I found one shower with a broken part and the other leaking from the isolation valves. They helped me with part numbers and instructions on how to fit each part.

Thanks to Vado's aftersales I don't have to replace two showers.

Phenomenal support, I can't speak more highly of them, particularly Aaron and Lewis.