VADO Reviews 251

Have a VADO floor mounted tap, the diverter pin cap weld failed after a few months. Its an obvious design fault which VADO does not want to accept. I keep going in circles with their support team so just decided to get rid of this substandard overpriced item so don’t have to deal with this brand again.

Easy to speak to, Lucy was happy to help and quickly sorted my issue. Couldn’t ask for more.

Wow what a great company to deal with. So very helpful and courteous. Ros in Product Support was amazing as was the lady who dealt with me on answering the phone (sorry didn’t get your name). My shower is 15 years old and the plumber couldn’t locate the part and recommended a new shower! I contacted Vado direct, sent photos and got the correct replacement part within 2 days. Such a shame all companies we deal with don’t have the same level of customer care. Well done Vado 👍

Excellent service from the the Product Support department. Identified the parts I required and supplied part numbers etc.

I had a fault with my Vado kitchen mixer tap and so emailed customer support.
Lucy went above and beyond to resolve the issue.
Fantastic service.....and I rarely give compliments!

excellent aftersales experience from Vado and a shout out to Ross for helping resolve our issue

Excellent service once again from Lucy .. friendly prompt response and full resolution.. couldn't ask for more!

Adam was very helpful. I’m very courteous and he sorted my problem out for me also he has said he is going to send me the part without charge very much appreciated

Great customer service! I brough VADO products for my kitchen and bathroom as I had heard about their superior quality. They look FAB and I've found the after sales to be super too. Adam Hawkins helped me register all 14 products for extended warranties and was so friendly and patient - I really am so glad I chose VADO.

The customer service I received was first class, purchased many Vado items in 2016, brilliant quality products. One bath tap had a small leak after almost 10 years, the help, advice , and support given to fulfill the guarantee was superb
Thanks to Shaune and Ella, well done.

Great customer service from Lucy, she’s knowable, friendly and honest you genuinely get the impression she wants to fix your problem and for me she did so more than happy with the customer service experience

Brilliant service from Vado
Highly recommend products and service under warranty

I had a small problem with a 10 year old shower mixer unit and VADO sent me replacement parts within a few days of my email being sent.

Customer service was excellent - thanks to Lucy in Product Support for dealing with it so efficiently.

Excellent customer service from Wouter and prompt service, surpassing the original bathroom installer. I highly recommend Vado to anyone.

Both on the phone and via email super helpful. I know one of my neighbours had a similar experience. EXCELLENT aftercare from actual humans! Just brilliant.

Had the pleasure of Wouter dealing with my problem. Kept me informed and resolved the issue so quickly

Amazing customer service, I had an issue with one of my products, they straight away sent me a replacement, no hassle. I am so pleased I bought all my tapware from this brand. Lovely to deal with and came some good recommendations, it was personal making for a great EASY customer experience which is getting rarer and rarer these days.

Vado replied to my last review to make out they were truly concerned with the problem I was suffering with , which is a Vado shower , however all their support team have done is reiterate that they won’t help because the shower is no longer supported!!!! Imagine buying a car and being told they’ve stopped supplying spare parts after 8 years !!!! It’s therefore obvious to me that Vado only reply to negative reports to appear to be showing others that they are a customer caring company whereas the reality is they don’t give a damn about a shower that is out of warranty , the moral is if you want a shower to last you for several years, DO NOT BUY VADO which packs up as soon as it’s out of warranty

I have a VADO digital shower. The CPU unit has stopped workin, unit less than 7 years old. contacted VADO to purchase a replacement part only to be told they have discontinued the product and nothing is available that would help get the unit working again.
Couldn't offer any help / advice or assistance and just fobbed me off saying it was out of warranty and there's nothing they could do.
Very poor customer service and very short sighted of the company to make a product that can't be replaced rendering the whole shower system useless.
won't be buying any of their products again!!!

I waited over a month for my shower to be repaired, for the second time. Most of the residents on my new development have needed repairs to their unit. The company need to improve their product and/or employ more engineers