The light cover was cracked when…
The light cover was cracked when received. I contacted your customer service and they promised to send a new one with their apologies. NEVER received.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Vaczon is an American home comfort brand specializing in the design, engineering, and distribution of high-performance ceiling fans and climate solutions. Built upon a foundation of technical innovation and modern craftsmanship, our synchronized approach creates residential and commercial spaces where whisper-quiet performance and contemporary aesthetics converge seamlessly. Supported by dedicated U.S.-based customer operations, supply chain logistics, and rigorous quality control, we deliver long-lasting durability, energy efficiency, and a refined end-to-end experience for every environment.
17745 E Valley Blvd, City of Industry, CA 91744, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The light cover was cracked when received. I contacted your customer service and they promised to send a new one with their apologies. NEVER received.
Thanks- we love our fans- they mix the air in the shop and that’s what we were after “ Coolness” 🤗👍
I bought a fan six months ago, and it stopped working in July. The speed settings weren't working—it would only run on low. I checked for all possible issues and ordered a repair kit, but that didn't work. I tried to arrange a return, but I received no response. I was unable to resolve the problem, and the whole experience was disappointing. It’s a shame, because the unit worked perfectly and I really liked it. I bought it through Wayfair.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.