Nelli offered great customer service on an order that I needed expedited to arrive on time. Highly recommend. Will update once I receive it and let you know how the product actually works
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Whilst undergoing chemotherapy for my cancer and unaware of a spell of 'chemo brain fog' I placed an order for a v1ce product I already owned! Once my head cleared I contacted v1ce Customer Service to... See more
Company replied
System doesn't work very well. tapping your card onto someone else's phone doesn't capture a prospects details, so not useful for being in control of leads. Also, the system doesn't work in rooms wit... See more
Company replied
Nelli deserves a promotion. Phenomenal basic service that’s rare to find these days. I emailed about a change to my original order, and Nelli ensured everything was handled quickly and professi... See more
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Company details
Written by the company
Turn more conversations into clients in the next 30 days. Don't let your next event turn out like your last. Meet them, capture them, close them. Nothing drops.
Contact info
38A - 42A ORMSKIRK ROAD, PR1 2QP, Preston, United Kingdom
- info@v1ce.co.uk
- v1ce.co
Replied to 100% of negative reviews
Typically replies within 1 week
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Thank you so much for perfect service
The quality and quick response
Quick to help me on chat
Quick to help me on chat and there was an actual human (Germine, thank you) at the end of the chat at 8pm UK time within 2 mins!
Germine was most helpful in fixing my…
Germine was most helpful in fixing my problem and reminding me on how to do it. Many thanks.
We ordered 2 lots of cards from…
We ordered 2 lots of cards from yourselves to take to a business show, and although they seemed to work when we first set them up, they failed to work at least 95% of the time that we were at the convention. This meant that we ended up having to just use conventional paper business cards again that we could have done anyway without making this purchase.
There money back NEVER GO BACK GUARANTEE
Money back promise is a waste of time wont allow return as we did not video the card not working while at the busy show, only told us 6 emails later we should have video the problem
Great product and great customer…
Great product and great customer service from John Rex
Had a couple of questions about managing multiple cards we jumped on google meets and sorted very quickly.
Thank you Germine for all of your help…
Thank you Germine for all of your help today! You made it easy to recover previous business card accounts purchased by our company, and answered a lot of questions about how we can create a centralized business account. The functionality of the V1CE business cards and NFC tap accessory seems like a great investment. I appreciate your assistance!
Fantastic Customer Service
I spoke with Germine who was really helpful in overcoming some minor technical challenges. I had everything sorted within about 10 minutes. First class service, first class rep!
quick assistance with perfect problem…
quick assistance with perfect problem diagnosis and quick solution to resolve the issue by both the guys assisting me. namely;
Arikpo Okanke Ujong,
Germine from tech support.
Extremely swift support from V1CE
Extremely swift support from Nelli and then Germine in the V1CE tech team! The reported issue was resolved immediately and my constructive feedback for app improvements was pleasantly escalated to the dev team for action. Thank you for a great product and superb service… :Dan
The communication with Tyler, John, and Germine has been excellent!on with Tyler
The communication with Tyler, John, and Germine has been excellent! I have never encountered customer support that is so efficient, incredibly helpful, and respectful.
Thank you.
Very nice desig and very good product
Very nice design and very good product, this is my third order.
I have ordered a card and that’s it…
I have ordered a card and that’s it they haven’t sent a card and not even coming back to me when I ask what is actually happening. All I get now is Spam emails from V1CE trying to sell me more products I do not need and are useless without a card. Very disappointed with this company I would advise to avoid and find another company for your digital cards.
Always a great experience!
I have used V1CE for all of my teams and work, always a professional experience. Thank you again for everyone on the team for your help!
John was great!
John was great. Very helpful and patient and was quick to resolve my issue.
Germine was response and clarified my…
Germine was response and clarified my questions. Thank you.
Super easy and efficient technical video call
Booking a technical advice was super easy to do! John's friendliness and spot-on guidance made the entire process not only efficient but also enjoyable —no question was too much trouble for him. I appreciate the stellar service :)
Germine was a great customer service…
Germine was a great customer service rep.
The phone call I received was very…
The phone call I received was very helpful and very kindhearted words made me like a very valued customer
John Rex provide excellent support to me today!
John Rex was my support person and he did a great job clearing up my issues and setting my account and card. I am retiring the end of December 2023 after 507 years in the insurance business, and you e-card is perfect for me to update friends, etc. with my new connection information. Looking forward to using it. Any dry special thanks to John Rex. He is awesome!
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