UGS 

Order a 5 7600x and after a moth didn’t receive anything went to the website to refund the website was permanently closed tried to contact them bij e-mail and WhatsApp but no response and no money refunded can any one please help

Uw Game Specialist is failliet
Uw Game Specialist is bankrupt
Uw Game Specialist ist bankrott
Uw Game Specialist est en faillite
Uw Game Specialist está en quiebra

Pre-ordered and paid in full for a 5090, never got the card. Now the store is filing bankruptcy

On August 26th, I ordered a Ryzen 7 7800X3D with the promise that it would get shipped within 3 days.
The order was placed and the money was withdrawn from my bank account.

A few days after the order and not having received a Track & Trace and not responding to their WhatsApp I decided to dig a bit into the company.
It would seem that they have been doing some malicious practices in the past few months.

On Google, you could see that the store is permanently closed and today the website has been taken down as well. I have notified a consumer protection agency and will notify the authorities if it won't be taken off shortly.

Ordered two 5090s for my husband's business and they took the orders a month ago, never delivered, stopped replying and now won't even send a refund. Horrendous customer service. Do not order it's a scam.

ordered an rtx 5090 on 27th Aug, but today the webshop permanently closed!!!
If anyone has the same experience, please lets group up for refound.

Dont buy here!!

I ordered a PlayStation 5 and two controllers from them on August 26th. On the same day, I received an email stating that they would contact me to arrange the delivery. Since then, I haven’t received any further emails about the delivery. I've also tried calling them, but they seem to be unreachable. I’ve spent money on this, so I would really like to find a solution with them to get my money back. Otherwise, I will take further steps and involve the police.

I made a order for a 5090 almost a month now. And it got canceled. Still did not get my money back. Now google says the shop is permanently closed. And all the items on the website are out of stock. I think they went bankrupt. I wonder if I can still get my money back. I have 2 open orders. Do not order on this webshop

I placed an order for a 5090 that was shown to have a 3 - 5 day lead time for delivery. It's been a month and each week they say "next week". I have cancelled my order and I hope I don't need to follow it up with the police. I don't know what is up with these people but I'm sad I didn't see the kitguru article about this company. They are doing this with a lot of people. Avoid!

Ordered a 5090 Astral from this website and used the Klarna pay later method. They said the card would ship on Juli 31st but they don’t give you updates on the delivery. So I cancelled my order and made a return on Klarna so i wouldn’t need to spend upwards of 3k of my money on a product that clearly didn’t even ship from the store. I’ve made the return on the 1st of august. It’s the 15th of august today and they still haven’t accepted the return on Klarna whilst the product never left the store. This means that I can’t use Klarna at this moment until they accept it on Klarna. Very disappointing and from what i’ve read in the reviews I am not the only one who’s left waiting and is kept in the dark.

If you value your time and money do not buy product here. I am already waiting more than a month for my order despite a promise that product was on stock and it would be shipped in 1-3 days. After email writing attempts to get more information on the delivery dates, the customer service postpone replies and start to ignore. Worst gaming “specialists” store I ever encountered.

Ordered a Corsair iCUE LINK Titan 360 RX RGB white LCD 360. 50€ cheaper than any other seller at the time. Came a month late but the support did it's upmost best to deliver asap. Proposed refund and resend. In the end, package came arrived in perfect condition. Sure, delivery is long but it's the price of a good deal.

I'm very satisfied with the PlayStation VR2. The product was delivered promptly and in excellent condition. The visual fidelity, motion tracking, and overall immersive experience are truly impressive — a major step forward in VR gaming.

I also want to mention that the store was very helpful throughout the purchase process. Your assistance and support made everything smooth and easy.
Appreciate the excellent service and professional handling.

Snelle levering en de medewerkers waren behulpzaam.
Een aanrader om producten op deze site te bestellen.

What you gonna do when uw Game specialist runs wild on you brother

05.05.2025 -- Made a purchase of RTX 5060, ~500 EUR
06.06.2025 -- 1 month later, order had not been shipped. I tried to communicate by phone and WhatsApp with no response.
18.06.2025 -- My patience came to an end, so I requested order cancellation using their web form. Fortunately, my order was cancelled.
14.07.2025 -- I'm still waiting for a refund of my 500 euros. No response by phone or WhatsApp. I suspect I've been scammed.

UPD:
15.07.2025 -- The shop send me a email confirming refund has been processed.
25.07.2025 -- I received my money back.

I'm updating my review up to 3 stars. In the end that was no a scam, but anyway the customer experience was terrible.

I ordered an RTX 5090 for €2200 (MSI Ventus) with an indicated delivery time of 3-5 working days. After 7 days, I still hadn’t received any shipping updates.This means either the original delivery time was inaccurate from the start, or something unexpected came up, and the seller didn’t deem it necessary to inform me. I find both scenarios disrespectful, so I canceled my order and ordered the card from another seller who had the product in stock.I received confirmation of the cancellation within a few hours (which was good), but then had to wait over 2 weeks for the refund. This was unsettling for me because if the company were to go bankrupt in the meantime, I might lose my money, and who knows how financially stable this shop really is.

Despite a customer service phone number being listed on their website, it is permanently unusable, and they ask you to send emails instead.A week after canceling, I sent an email stating that I still hadn’t received my refund and requested prompt processing. I never received a response.After almost 2 weeks, I sent another email noting that the legal refund period (of 2 weeks) was almost over and that I would consider legal action if I didn’t get my money back on time. On the very last possible day, I received an email from the owner stating that he would personally ensure I got my refund as soon as possible, and he kept his word. For this reason, I won’t give a "1-star" rating, but it’s certainly not satisfactory. I expect delivery within the stated timeframe, and after a cancellation, I expect my money back within a week without having to threaten legal action. It shouldn’t be this much hassle in today’s digital world.

I have ordered a ps5 pro from them and paid 800€ and after 3 weeks I still didn't receive the product and nobody contacts me, they don't answer the mails or WhatsApp messages.
(Delivery arrived 19-06-2025, day of order: 29-05-2025)

Recently buyed a Samsung 970 Evo Plus 1Tb for my Lenovo Legion y540 as an upgrade . Delivery was fast nothing to complain , wanted to clone my old ssd on the new one . Ofc from Samsung ssd to samsung you can use samsung magician . Used an ssd extender , plugged the new one and surprise , the new ssd was a counterfait/fake . Speeds way too high for pci 3 , benchmarks wierd numbers , lack or virtual memory vnand , and the samsung magician indicated the product I own it s a fake , cheap copy not the original . Talked with customer service , reported the problem , returned the ssd , now I have to wait 14 working days for them to check if it s their product so I can get a refund . That it s proposturous ....

When the item was purchased the delivery time was to the next day and then it was changed to 3-5 working days, without warning. Therefore, the order had to be cancelled.

Order will be shipped on the same day for the one before 4pm, and never shipped on the same day and waiting for a week now. They haven't replied to my whatsapp, discord, and email nothing at all.