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Utility Discount Reviews 2,358

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TrustScore 4.5 out of 5

4.6

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and professional demeanor, often highlighting their ability to explain complex information clearly and patiently. Many people found the customer service to be excellent, appreciating the ease of communication and the personalized approach to their needs. The service itself is consistently described as efficient, with many reviewers noting the simplicity and speed of switching providers and the competitive pricing offered. However, some customers were dissatisfied with specific aspects, such as receiving unwanted SIM cards or encountering issues with tariff agreements. A few other people also felt that submitting readings was more difficult than expected, and some experienced confusion regarding their energy supply details.

What people talk about most

Staff

Consumers consistently report positive interactions with staff. Many reviewers praise the friendliness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers mention positive feedback about service, with many praising the ease and swiftness of switching... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience. Many customers found the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Company details

  1. Price Comparison Site

Written by the company

Reviews

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

My disabled partner had meant to call…

Amended as all is now sorted after speaking to Utility Warehouse. For future reference to Utility Discount please be more transparent and tell your agents to be clear during the first moments of the phone call of whom you are.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Utility discount have conned me into…

Utility discount have conned me into buying a package for gas electric and water with a “free SIM card”. I received a letter today to state that I will be getting only gas and electric and I am paying £13 for a sim that I don’t even need!! I called utility warehouse and found out they don’t even supply water. As a first time buyer trying to move into my new home. I am stressed out and completely disappointed and disgusted with this company of mis-selling their product just to get a sale. I would not recommend this company at all.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

Sounded good called my original supplier they made me a better offer. So 3 days later I cancelled both power and phone. They still trying to make me pay for sim thrown away as instructed

1 August 2025
Unprompted review

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