Utility Discount Reviews 

2,358
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, polite, and extremely helpful staff members who provide clear guidance, valuable information, and patient support during phone conversations. People deeply appreciate the completely straightforward switching process, excellent customer service, and the great energy prices that consistently help them save money on monthly utility bills. Some reviewers were not happy with unhelpful or rude advisors, missing supply quotes, and unexpected charges for unneeded items bundled into their new plans. Others also mentioned receiving confusing communication regarding their energy supply and discovering better offers available from competing providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing advisors as helpful, polite, and very... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Price

Clients share positive opinions on price, highlighting excellent deals and dedicated service that helps lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Rated 5 out of 5 stars

The customer service and price, I have had from Utility Warehouse has been excellent. I spoke with Isla who could not have been more helpful. The switch for my gas & electric was easy. Thank you I... See more

Rated 5 out of 5 stars

Your member os staff who felt with my enquiry Was excellent. Well manners new his roll And was verry polite excellent


Company details

  1. Price Comparison Site

Written by the company

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(2,358)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cold callers

Cold callers. Data mining site.
Has all my information and trying to offer me a better deal. I don't have a water meter and I'm on a fixed deal.
Scamers scamers

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad attitude and rude

Had this company ring me up and the advisor was rude.
Then when I gave him my information he told me that could not be true and the information I gave was ridiculous what a poor service this organisation gives it customers.
I think this is terrible behaviour from the staff.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant site

A brilliant site
Spoke with ollie, who was extremely helpful ,and got me an amazing price with utility warehouse .
I would highly recommend this service .. well Worth giving them a call.5 stars .and so frie dly and helpful. They had me switched over very swiftly . Which takes all the hassle out of it. So glad I took the call.
Very happy.
It all

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Switch over was swift

Switch over was swift. Submitting readings was more difficult than I expected. Asked for electricity readings for S/N and D. What does this mean? On economy7 I would expect a day and night rate. So I've submitted numbers but which one should go to S/N and which to D, I've no idea.
Received a SIM card, which I'll be using. Thank you

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant

The person talked to me she was great and explained everything to me and that why I came to you for my elec

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Honest genuine people who are not after your cash

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's you sorted. They constantly check for better deals and often contact me with better ones. They are not like the majority of all companies - just out to make money for themselves.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant young lady full of energy and…

Brilliant young lady full of energy and very sweet, happy and full of information fantastic talent and lots of brilliance there I would say a lovely girl really knew her stuff really enjoyed talking with her lovely bright and brilliant ☺️

10 September 2025
Unprompted review

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