Utility Aid has helped our church find really good quotes for our energy supplies. As a real plus they also check at no cost to us the invoices from suppliers and have recently managed to obtain a re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would... See more
Company replied
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use t... See more
Company replied
It was Utility Aid who suggested we might be able to claim overpayment of VAT due to our being a Charity. They made it easy, and quick, to complete the necessary paperwork to do so. They did all the... See more
Company replied
Company details
Written by the company
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contact info
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, United Kingdom
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
Excellent service from adviser Hayley
Excellent service from our adviser Hayley Oldfield - very supportive and understanding of our needs. The process was easy and with savings of over 50% on our gas and electricity compared to our current provider, I wouldn't hesitate to recommend Utility Aid to anyone thinking of switching.
27 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your wonderful 5-star review! We’re delighted to hear that Hayley provided such supportive service and made the process easy for you. Securing savings of over 50% is a fantastic result, and it’s great to know this will make such a difference. We truly appreciate your recommendation and will be sure to pass on your kind words to Hayley.
I raised an issue and straight away…
I raised an issue and straight away Carly investigated and the situation was resolved!
23 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly was able to investigate your issue quickly and get everything resolved straight away. Fast, effective support is exactly what we aim to deliver, and we’ll be sure to share your kind words with her.
Mary did a great job to reclaim money…
Mary did a great job to reclaim money from an energy company. She communicated with us very well and was very efficient.
18 June 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your 5-star review! We're delighted to hear that Mary was able to support you in reclaiming funds and that her communication and efficiency stood out. We'll be sure to pass on your kind words to her – she’ll be thrilled! If there's anything else we can help you with, we're always here.
Matter resolved with professional and timely action.
Yolande picked up our issue very quickly, responded to it accurately and sorted it out speedily, with the minimum of effort on our part. Yolande dealt with the process all the way through, which freed us up to concentrate on our Charitable activities.
16 June 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Yolande was able to support you so efficiently and take the pressure off your team. It's always our goal to make things as smooth and stress-free as possible—especially for organisations doing such valuable charitable work. We'll be sure to share your feedback with Yolande!
Prompt service
Prompt service, excellent communication and my request was resolved quickly. Thank you!
17 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced prompt service and clear communication. It’s great to know we were able to resolve your request quickly. If you need anything else, we’re always happy to help!
A genuinely first-class service.
We have worked with Utility Aid over a number of years and have always found the supporting, guidance and information to be first-class ... particularly our Adviser, Nathan Jones. If we've ever needed to switch provider then the process has been smooth & (generally) painless because of Utility Aid's expertise in such matters and the pricing offered to us has been extremely competitive. Would certainly recommend their services.
16 June 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your thoughtful 5-star review and for your continued trust over the years! We're delighted to hear that you've consistently received first-class support, guidance, and information—especially from Nathan, who will be thrilled to receive your kind words. It’s great to know that our expertise has helped make switching providers smooth and straightforward, and that our pricing remains competitive. We truly value your recommendation and look forward to supporting you for many more years to come.
Utility Aid was very helpful…
Cary Marshall was very helpful following through a misunderstanding during a contract change over. Very pleased to receive a goodwill gesture from the electricity company.
12 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your kind 5-star review! We're so pleased to hear that Carly was able to support you through the contract changeover and help resolve the misunderstanding. It’s great to know that the outcome included a goodwill gesture from the electricity company—well deserved! We’re always here if you need anything in the future.
Very helpful in solving our problem with SSE
As a small independent charity we were poorly equipped to negotiate with SSE over a smart meter & contract issue.
Utility Aid representatives work for us to get the smart meter installed, obtain a better contract (saving us about £1,000 pa) and organised a refund for us for the inconvenience caused!
Thank you!
11 June 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that we could support your charity through the challenges with SSE and help secure a better contract, smart meter installation, and a refund. Saving you around £1,000 a year is wonderful news, and we’re glad our team could make the process easier for you. It’s a pleasure to assist such important work in the community—please don’t hesitate to reach out if we can help further.
Clear tariff comparisons and great service
Utility aid have been great at supporting our Scout Group to get the best gas and electricity tariffs and have also monitored our tariffs and been successful at claiming money back from the supplier when we have been overcharged. Very grateful for their support.
7 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your wonderful 5-star review! We’re thrilled to hear that we’ve been able to support your Scout Group in securing the best gas and electricity tariffs, as well as successfully reclaiming overcharges. It’s a pleasure to assist you, and we truly appreciate your kind words. Please don’t hesitate to reach out if you need anything else!
Trace Critchlow recovered overcharged…
Trace Critchlow recovered overcharged accounts for credit to our energy accounts. Brilliant. Thank you
4 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your fantastic 5-star review! We're delighted to hear that Trace was able to recover the overcharged amounts and credit them to your energy accounts. We’ll be sure to pass on your thanks to Trace. If you need any further assistance, we’re always here to help!
Highly recommend
Utility Aid have been a huge help to us for many years now. Paige and Michael have helped us get a great deal on our utility bills and claim back a VAT overcharge. They are always super quick to reply and keep in touch with regular updates. They explain everything in simple to understand terms and have made what could have been a complicated process such a breeze. Thank you!
4 June 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your wonderful 5-star review and for your continued trust over the years! We're thrilled to hear that Paige and Michael have made the process easy and straightforward, helping you secure great deals and reclaim VAT overcharges. Clear communication and quick responses are what we strive for, and it’s fantastic to know that it’s made a difference for you. We truly appreciate your kind words and look forward to supporting you for many years to come!
Utility Aid
staff at Utility Aid are always very helpful and keep me updated on any issues we have going on. Would highly recommend!
29 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and 5-star review! We're delighted to hear that our team has been helpful and kept you well informed. Your recommendation means a lot to us! If you ever need anything else, we're here to help.
Support for correcting electricity over charging.
They supported us in contacting our electricity supplier after my direct emails had gone unanswered. In response to Utility Aid contacting them, the supplier eventually amended the erroneous readings and credited our bill. As a voluntary organisation, we would not have had time to pursue the case so easily.
27 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your 5-star review! We’re pleased to hear that we could step in and help resolve the issue with your electricity supplier when your direct emails went unanswered. We understand how valuable your time is, especially as a voluntary organisation, and we’re glad we could make the process easier for you. Please don’t hesitate to reach out if you need any further assistance!
Utility Aid - Excellent Service
Utility Aid Support staff (Kinga) provided excellent customer service during a period where SSE were re-billing our charity for errors on the SSE systems.
Kinga remained in regular contact until the issues were resolved.
27 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic 5-star review! We're delighted to hear that Kinga provided excellent support and maintained regular contact while resolving the billing issues with SSE. We’ll be sure to pass on your kind words to her. If you need any further assistance, please don’t hesitate to reach out.
Paige went above and beyond
Paige went above and beyond my expectations in chasing our supplier on my behalf and sent regular updates to keep me in the loop and know that it hadn't been forgotten about :-)
20 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your wonderful feedback! We’re delighted to hear that Paige went above and beyond to keep you informed and ensure your issue was resolved. We’ll be sure to share your kind words with her. If you need any further assistance, we’re always here to help!
Cant emphasize enough how good this…
Cant emphasize enough how good this company is, and dealing with Paige has been brilliant.
Paige and her team have checked if I was being over charged by my energy company (I know, who'd of believed an energy company could accidentally over charge you by near £1000!) Anyway within a few weeks they have got me a full refund. Absolutely brilliant work!
16 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review! We’re thrilled to hear that Paige and the team were able to uncover and recover such a significant overcharge for you. It’s great to know that our efforts made a real difference, and we really appreciate your kind words. If you ever need anything else, don’t hesitate to get in touch!
Recommendation from a small charity
Dealing with energy suppliers directly has been a source of so much frustration, and as a small charity we simply don't have the manpower or expertise to deal with them or understand how the energy market works, but Utility Aid have taken on that task on our behalf and made everything so much simpler. I would definitely recommend them for other organisations in a similar position.
15 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and recommendation! We understand how challenging dealing with energy suppliers can be, especially for small charities with limited resources. We're glad to hear that Utility Aid has made the process simpler for you and helped take that burden off your shoulders. It’s a pleasure to support organisations doing such important work, and we’re always here if you need us.
They were very helpful and responsive.
They were very helpful and responsive.
9 May 2025
Unprompted review
Reply from Utility Aid
Thank you for your kind words! We’re glad to hear you found us helpful and responsive. If you ever need anything else, don’t hesitate to reach out!
Thank you for your outstanding support
Thank you for your outstanding support. Your willingness to investigate and provide the necessary details has been incredibly helpful in resolving some long-outstanding queries. We truly appreciate your prompt assistance and the effort you put into helping us—it's made a real difference.
5 May 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that our support made a real difference in resolving your queries. It’s always our goal to provide prompt and thorough assistance, and we truly appreciate your recognition. Please don’t hesitate to reach out if you need any further help.
Great Service
Great service from Mary Guest at Utility Aid in supporting our charity obtain a VAT reduction to 5% for our gas and electricity. Many Thanks.
9 May 2025
Unprompted review
Reply from Utility Aid
Thank you for your fantastic feedback! We’re delighted that Mary was able to support your charity in securing the VAT reduction on your gas and electricity. We’ll be sure to pass on your thanks to her. If you need any further assistance, please don’t hesitate to get in touch!
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