U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would like to give excellent feedback…

I would like to give excellent feedback for Basak, as she has been absolutely brilliant in helping me—both on Wednesday and on every occasion I’ve dealt with her at your U Store on North M50.

Her dedication to her work and her passion for providing outstanding customer service truly stand out. She represents the company exceptionally well, and her commitment gives the store a great name.

Basak even delayed the end of her shift to assist me, and I genuinely appreciate her willingness to go above and beyond.

I am truly grateful for her dedication and support. I honestly have no words to express how much it meant to me.

19 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Gabriel,

Thank you for your lovely feedback about Basak and your experience at North Park – U STORE IT. We’re delighted to hear she provided such outstanding support, and we’ll be sure to pass your kind words along.

Many thanks,
U STORE IT, North Park

Rated 5 out of 5 stars

Great experience

Branch manager Shane was extremely friendly, helpful and accommodating during the time I used the storage unit. Great customer service.
Neill and Aisling, other staff members, were very kind and helpful also.
I have, and would in the future, recommend to family and friends. 😀

31 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi there,

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team — Neil, Aisling, and I really appreciate your feedback. It’s wonderful to know you’d recommend us to family and friends. Thanks again for taking the time to share your experience! 😀

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Great service

Great service, clean premises, secure and friendly staff. I would highly recommend U Store It Liffey Valley to meet your storage needs.

10 September 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi James,

Thank you so much for your wonderful review! We're delighted to hear that you found our service excellent and our facility clean, secure, and welcoming. Our team at U Store It Liffey Valley truly appreciates your recommendation. If you ever need anything in the future, we’re always here to help!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

I had a great experience with U Store…

I had a great experience with U Store It Liffey Valley. The facility is spotless, secure, and very easy to access. The staff are incredibly friendly and professional who went above and beyond to help. Everything from booking to moving in was smooth and stress-free. I’d highly recommend this branch to anyone looking for safe and convenient storage in Dublin!

31 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Rony,

Thank you for the wonderful review! We’re delighted to hear you had such a positive experience at our Liffey Valley branch. Our team takes pride in keeping the facility clean, secure, and easy to access. We really appreciate your recommendation!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

I’m very happy with Ustoreit in Little…

I’m very happy with Ustoreit in Little Island, Cork. The place is always clean and well maintained, with easy and convenient access. The staff are friendly, helpful, and always willing to assist with anything you need. I can highly recommend this place to anyone looking for safe and reliable storage.

8 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Michal,

Thanks for taking the time to leave us a 5 star review. We really appreciate your feedback

Kind regards,
Rachel & Donna @ U Store It, Cork!

Rated 5 out of 5 stars

Professional and friendly staff.

Professional and friendly staff.

9 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Rose,

Thanks for taking the time to leave us a 5 star review.

From Rachel & Donna, at U Store It Cork!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, nice clean facility easy access, reasonable priced
And the staff are super friendly and helpful
Would highly recommend

8 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi John
Thank you very much for your kind review
Delighted to hear that you were happy with the facility and our pricing & also that you would recommend us to others
We really appreciate you taking the time to leave us a review
All the best
Siobhan, Una & Niamh @ U Store It Waterford!

Rated 5 out of 5 stars

Amazing staff

The staff that are working there are amazing, Especially Neil, Aishling and the manager Shane. They are there for you to help you out with any queries. I would highly recommend them. Keep you the great work Team!

6 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Vid,

Thank you so much for your fantastic review! We really appreciate your kind words about the team — I know Neil and Aisling will be thrilled to hear your feedback. It’s great to know we could make your experience a positive one. Thanks again for the recommendation and encouragement — we’ll definitely keep up the good work!

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Sincere thanks to Jennifer Emanuel

I recently moved between two U Store It branches, and Jennifer Emanuel provided outstanding support throughout the process. Her flexibility, professionalism, and willingness to go the extra mile made everything seamless. Truly excellent service!

1 November 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Paul,
Thank you for your kind words really appreciate it.
From Jennifer & all @ U Store It

Rated 5 out of 5 stars

Excellent customer service

Basak was extremely helpful in assisting me with finding the perfect storage unit for my needs. She took the time to answer all my questions, explain the options available, and made the entire process quick and easy. Excellent customer service — thank you, Basak.

29 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Thank you for your lovely review we appreciate it.

From all @ U Store It North Park

Rated 5 out of 5 stars

Amazing team!!

Basak and the team of girls working in north park are amazing! So friendly and available to help with anything we need!

30 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jessica,

Thank you so much for your kind words! We’re thrilled to hear that Basak and the North Park team made such a great impression. Your support means a lot to us, and we’ll be sure to share your feedback with the team, they’ll be so happy to hear it!

Regards,

U Store It North Park Team

Rated 4 out of 5 stars

Staff are amazing and Ideal for any size storage needs

Lauren and her staff at Ballymount are amazing. Always friendly, helpful and get to know each customer in such a busy place!!

There is a size storage for everyone! I moved 3 occasions all very easily. 24/7 access available if needed however basic package is 7am to 9pm. Perfect.

1 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Thank you for your review ! It was a pleasure working with yourself. We are delighted to hear that you were so impressed by our team, service and facility. We work extremely hard to ensure all our customers feel welcomed and looked after.

Warm regards
U Store It - Ballymount Team

Rated 5 out of 5 stars

Changing Unit

I changed from one unit to another. The staff were so friendly, helpful and accommodating (as usual). Everything ran smoothly.

28 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Riona,

Thanks for taking the time to leave us such wonderful feedback. We are happy to hear that it was a smooth transition.
Shane, Neil, Aishling
U Store It Charlestown

Rated 5 out of 5 stars

Convenience of U Store it

Donna and Rachel were so helpful and very obliging any time we called.
The storing was so convenient and easy to get at.

25 July 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Joe,

Thanks for taking the time to leave us a 5 star review.

From all at U Store It Cork

Rated 5 out of 5 stars

This was my first time using a storage…

This was my first time using a storage unit and the support I received from Katie was fantastic. Katie was very helpful in getting me set up and in providing extended access during my move in and move out. I’ll use it again for my storage needs and recommend you do too!

17 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Aaron,

Thank you for your great review! We’re happy to hear Katie made your first storage experience easy and convenient. We appreciate your recommendation and look forward to assisting you should you ever need us again!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Brilliant Experience!

I can't overemphasize how brilliant the staff at The Ballymount Unit handled my enquiries. Stephie and Daniel were quite helpful and patiently showed me the various Storage Units available so I could make an informed and suitable choice.

Thank you both so much.

8 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Helen,

Thank you for your lovey review! We are delighted to hear that Stephie and Daniel made your experience with U STORE IT so positive.

Warm regards
U STORE IT Ballymount Team :)

Rated 5 out of 5 stars

Thank you Basak!

Basak was absolutely fantastic in helping me organise storage and insurance while moving from the UK to Ireland. She was incredibly quick to reply, efficient, and made the whole process so much easier for me. Everything was sorted smoothly and without any stress. I really appreciated her professionalism and responsiveness. Highly recommend!

26 October 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Elaine,

Thank you for sharing your experience. We're so glad your first time with U Store It was a positive one!

Basak will be happy to hear her efforts made a difference. We appreciate your kind words.

Best regards,
North Park Team

Rated 5 out of 5 stars

I had a great experience with U Store…

I had a great experience with U Store It! The facilities are clean, secure, and easy to access. Katie Coates was especially helpful — she was friendly, professional, and made the whole process really straightforward. Highly recommend!

30 September 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Catalina,

Thank you so much for your kind words and recommendation! We're thrilled to hear you had such a great experience at U Store It. Our team takes pride in keeping our facilities clean, secure, and accessible, and it’s wonderful to know we have made your experience smooth and enjoyable. Thanks again for choosing U Store It!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Amazing Ballymount staff

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took them out of storage. The staff are also extremely helpful especially Daniel he made our experience with you store it 10/10 he went above and beyond with everything we needed.

5 September 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Wayne,

Thank you for you lovely review! We are delighted to hear that you were so pleased with our service and facility. It is great hearing that Daniel made such a positive impact on your experience. Wishing you all the best for the future !

Warm Regards
U Store It - Ballymount Team

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