U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The staff are excellent and the…

The staff are excellent and the facilities are brilliant. I would recommend extending your opening hours to the evening to accommodate those that are working. Thanks Aileen

16 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Aileen,

Thanks for leaving us such fantastic feedback.

From all @ U Store It.

Rated 5 out of 5 stars

The service was excellent

The service was excellent. I was also unsure exactly how much space I’d need and U Store It was very open to being very flexible and accommodating, taking all the stress out of it.

24 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Eoin

Thank you for your lovely review. We are delighted to hear that our team was so accommodating and helpful, and that we were able to take the stress out of choosing storage.

Kind regards
U STORE IT Ballymount Team

Rated 5 out of 5 stars

Very helpful tesm

Very professional andhelpful team in U Store Cork

13 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Sinead,

Thank you for your very kind review - We are so glad you had a positive experience

All the best,
Rachel & Donna, U Store it, Cork

Rated 5 out of 5 stars

Great people

I was using the storage here for years, since it was Baron’s and always found the staff really decent and very helpful. A very well run facility. Highly recommend.

13 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Blaise,

Thanks for taking the time to leave us such wonderful feedback.

From all @ U store It Galway.

Rated 5 out of 5 stars

Great Experience with Luke in Liffey Valley!

Luke from the Liffey Valley unit was a pleasure to deal with. It was our first time using a storage unit and he was so helpful in answering our questions and showing us around. The units were very clean - the whole building was. As it was our first month, we got a 50% discount which was a great surprise! Although I was expecting the unit to be bigger than it was, it did the job and fit what we needed into it. Would definitely recommend!

6 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Michele,

Thank you so much for your kind review!

We’re delighted to hear that your first experience using a storage unit was such a positive one. Luke will be especially pleased to know that his help and guidance made the process smooth and welcoming for you.

It’s great to hear you found the facility clean and well-maintained, and that the introductory discount was a nice bonus.

Thanks again for your recommendation!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Luke and the team at Liffey Valley have…

Luke and the team at Liffey Valley have been so helpful, friendly and easy to work with.

10 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Terri,

Thank you for your kind words!

We’re so pleased to hear that Luke and the team at Liffey Valley have made your experience a positive one. Providing a helpful, friendly, and easy service is exactly what we aim for, so it’s great to know we’re delivering on that.

We really appreciate you taking the time to share your feedback!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Rachel has always been very…

Rachel has always been very professional and helpful in every aspect
It's a great place to store my personal belongings.
But would say the only downside for me is the opening times as I do shifts and not always able to get there but I can live with that as it's a very secure place.
Thank you

5 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi there,
Thank you for your very kind words, and we are so glad we could be of assistance.
Did you know that you can access your unit outside of business hours - Simply contact reception before 5pm and quote your name and unit number and we can grant you out of hours access.
Any questions, we are always here to help!
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

The politeness and helpfulness of your…

The politeness and helpfulness of your staff Donna and Rachel are a great asset

6 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Breffni,
Thank you for your very kind review - We are so glad we could be of assistance.
All the best!
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

Excellent Facility and Staff.

Excellent Facility and Staff:
Very friendly staff and a safe, secure and reliable storage facility.

7 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Gerard,
Thank you for your very kind review
All the best,
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

The staff were so helpful

The staff were so helpful. Any query was answered in a professional manner and I always felt I could ask any question, however minor.

7 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Mary,
We are so glad we could be of assistance and that you have had such a positive experience
All the best,
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

It was very straightforward to sort a…

It was very straightforward to sort a storage unit and set up an account. I was able to start using the storage unit within the same day.

3 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Edith,
We are so glad you found the experience user friendly!
Kind regards,
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

Awesome team in Cork

Awesome team in Cork. Very prompt and friendly in their communications and hard workers!

7 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi there,
Thank you for your very kind review!
All the best,
Rachel & Donna, U Store It, Cork

Rated 5 out of 5 stars

Great service

Stephie was so helpful in the Ballymount u-store it, Stephie was professional and answered all my questions and made the process very simple. I highly recommend anyone that’s looking for a storage unit to get in contact with her.

3 April 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Angel

Thank you for your lovely review,

We are delighted to hear that Stephie made such a positive impact on your experience with U STORE IT.

Kind regards
U STORE IT Ballymount

Rated 5 out of 5 stars

A great experience with U Store it in…

A great experience with U Store it in Charlestown. Very friendly and helpful staff. My only negative comment would be the Saturday opening hours. A little later opening times on Saturday would have been great.

3 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Brenda,

Thank you very much for the great review! We’re delighted to hear you had such a positive experience with the team in Charlestown.

Thanks as well for your feedback on the Saturday hours — just to mention, we do offer 24-hour access for all customers, so you can still access your belongings outside of staffed hours. Our team is on site from 9am–4pm on Saturdays if you ever need any assistance.

We really appreciate the recommendation and your feedback!

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend U Store It Ballymount enough. We used it to store items from our home so it looked less cluttered when selling and upgraded unit size when making our move to take the pressure off on sale / purchase day. Every staff member we dealt with from first enquiry to final closure couldn't have been nicer. Special thanks to Daniel who helped us find the most conveniently located unit when we needed to upsize. Always felt very safe and secure going to the unit regardless of the time of day or night. Should we be in need or storage again they'd be my first port of call.

31 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Hannah,

Thank you very much for your lovely review. We are delighted to hear that you had such a pleasant experience with ourselves and Daniel was able to make such a positive impact while assisting you. It was a pleasure working with yourself and we look forward to assist you again in the future if you ever need storage in the future.

Kind regards
U STORE IT Ballymount

Rated 5 out of 5 stars

Great customer service and convenience…

Great customer service and convenience at U Storeit Waterford. We used it to store contents of a nearby mobile home for the winter months. Siobhan and all the staff could not have been more helpful. The storage is spacious and easily accessible 7 days a week. Thank you and we will return again next season. Ciarán Co Kildare

22 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Ciarán
Thank you very much for your kind review
Delighted to hear that you were happy with the service and storage and we will look forward to welcoming you back
Have a great summer
All the best
Siobhan, Una & Niamh @ U Store It Waterford!! :)

Rated 5 out of 5 stars

U store

Excellent facility. Excellent customer service

19 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi John,

Thanks for leaving us a 5 star review.
From all @ U Store It

Rated 5 out of 5 stars

Convenient location

Convenient location. We hired 2 units for house move. Easy access. Great staff to deal with

14 March 2026
Unprompted review
U Store It logo

Reply from U Store It

Thank you so much for the review. It was a pleasure dealing with you.
U Store It Charlestown
Shane, Aisling and Neil

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