Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
Company replied
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
Company replied
Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coins are exactly what I needed and…
Coins are exactly what I needed and expected to receive. Tracy does a great job! I am very pleased with my purchase!
19 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear the coins met your expectations and that you are pleased with your purchase. We'll be sure to share your kind words with Tracy. Thank you for your support!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you received good service and appreciated our straightforward approach. We value your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Always a great experience
Always pleasant, knowledgable and prompt. Everyone I've worked with has been great.
16 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that every interaction has been pleasant, knowledgeable, and prompt. Providing exceptional service is our goal, and we appreciate your kind words about our team.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My agent Has been tremendously helpful…
My agent Has been tremendously helpful with lots of knowledge and advice.
12 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that your agent has been tremendously helpful and provided valuable knowledge and advice. We appreciate your trust and look forward to continuing to assist you with your precious metals journey.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Agent David Nguyen is a professional …
Agent David Nguyen is a professional in every way. He's a gem amongst gems,he made it possible for me to have a great experience with the US GOLD BUREAU.
12 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're thrilled to hear that David Nguyen provided a great experience and demonstrated the professionalism and expertise we strive for. We'll be sure to share your kind words with him. Thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Our service advisor
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from them and will continue to do so.
12 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're pleased to hear that Dustin Kruger provided knowledgeable guidance and took the time to answer your questions in a way that was easy to understand. We appreciate your continued trust and are grateful for the opportunity to assist with your precious metals investments.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that you received very good service and found our team knowledgeable. Providing helpful guidance and exceptional customer care is always our goal. We appreciate your support and look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I RECEIVED THE SWISS BAR AND ITS A…
I RECEIVED THE SWISS BAR AND ITS A BUTIE.
I WILL NEVER USE THIS ADDRESS IN THE FUTURE
AS THIS MAD HOUSE FULL OF OLD FARTS LIKE MY
SELF, HAS 3 TO 6 DUPLICATE APPARTMENT NUMBERS AT 8800,8810,8820,8830,8840,8850 AND OVER 2200 OLD FARTS WAITING TO GO TO HEAVEN OR HELL. I'LL USE MY BROTHERS RESIDENCE ADDRESS. HAVE A GREAT DAY!
6 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you received your Swiss Bar and that you're enjoying it. We appreciate your sense of humor and are grateful for your feedback regarding the delivery address. Thank you for choosing U.S. Gold Bureau, and we look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The company made it easy and convenient…
The company made it easy and convenient to add precious metals to my investment portfolio.
8 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that we made it easy and convenient to add precious metals to your investment portfolio. We appreciate your trust and look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I bought some products from them and I…
I bought some products from them and I was told it had to be signed for. I’m ok with that. IT WAS LEFT IN MY MAILBOX! Not happy!
5 October 2026
Reply from U.S. Gold Bureau
Thank you for your feedback. We understand how concerning it can be to expect a signature-required delivery and then find the package left in your mailbox. We appreciate you bringing this to our attention and apologize for the frustration this caused. Our team takes shipping security seriously, and we will share your experience with the appropriate parties for review.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My USGB advisor
My USGB advisor, Kyle< keeps me informed of the latest deliveries that are great investment opportunities.
7 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear Kyle keeps you informed about new opportunities and provides valuable updates on the latest offerings. We appreciate your trust and are grateful to have him as part of your experience with us.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're honored to have earned your trust and are pleased to hear that Bertram has provided the service and guidance you can rely on. We appreciate your confidence in our team.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
It's good investment on precioso metal…
It's good investment on precioso metal but it takes time to grow in value.
The company work good, but it take time to sell back.5 years or more to get profits.
They help you on sell the coins, but is not something fast it take time.
I trust them. I had not big problem with them.
7 October 2026
Reply from U.S. Gold Bureau
Thank you for your review and for sharing your experience. We're glad to hear that you trust our team and have been satisfied with the service you've received. Precious metals investing is often a long-term strategy, and we appreciate your patience and confidence throughout the process. We're always here to help when you need us.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're honored by your five-star rating and glad we've earned your confidence. We appreciate your support and look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear you enjoy working with your representative and that your order arrived quickly. We appreciate your support and look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Everything is great
Everything is great
We have come a long way and things are always getting better
I look forward to continuing working together
2 October 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're pleased to hear that things continue to improve and that you've had a great experience working with us. We look forward to continuing our partnership.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your kind review! We're glad to hear that you found our team easy to talk to and that you felt comfortable throughout the process. We believe in providing information and guidance without pressure, so it's great to know that approach made a positive impression.
We appreciate your trust and look forward to assisting you again in the future.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The entire staff at Gold are efficient
The entire staff at Gold are efficient, honest and reliable. I always enjoy working with them. Thanks for the Liberty Silver Dollar. Tim
28 September 2026
Reply from U.S. Gold Bureau
Thank you, Tim, for your kind words and continued trust in our team. We're delighted to hear that you've found our staff to be efficient, honest, and reliable. Building lasting relationships with our clients is something we value greatly, and we're glad you enjoy working with us. We hope you enjoy your Liberty Silver Dollar, and we look forward to assisting you again in the future!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Is that you can trust US GOLD Bureau
I’ve been dealing with this companysince 2020 and all I can say is it was one of the best decisions of my life they will assign you a special person to work with you and that person will stick with you and help you to learn what they feel is best for youto purchase without pressure of trying to make you purchase something that you don’t want or even know about, I have personally developed a relationship as a good friend to my associate with US GOLD not only with that person but everyone else that I speak to, they treat you like family I would not go anywhere else. I would recommend them to anybody, especially if you’re just getting started. I made some great investments and I’m very pleased.
25 September 2026
Reply from U.S. Gold Bureau
Thank you for your thoughtful review and for trusting U.S. Gold Bureau since 2020. We are honored to have been part of your precious metals journey and are thrilled to hear that your representative has provided guidance, education, and support without pressure. Building lasting relationships with our clients is one of our top priorities, and it's wonderful to know you feel like part of the family. We sincerely appreciate your recommendation and look forward to continuing to serve you for years to come.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your continued trust in U.S. Gold Bureau. We are delighted to hear that we have consistently met your expectations and that your transactions with us have been positive. We truly appreciate your confidence in our team and look forward to assisting you with your future precious metals needs.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.