Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
Company replied
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
Company replied
Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nathan Lewis has an excellent sense of…
Nathan Lewis has an excellent sense of what a I should be doing and gives me the right advice at the right time.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Nathan has provided timely guidance and valuable insights to help you make informed decisions. Helping our customers achieve their goals through personalized service and expertise is something we take great pride in. We truly appreciate your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great place to buy precious metals.
I bought precious metals from them many times since 2018 and I've never had a problem with them. Their prices are not that much over spot. I have no complaints about doing business with these people.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had positive experiences with U.S. Gold Bureau over the years. Providing competitive pricing, reliable service, and a smooth purchasing experience are top priorities for us. We truly appreciate your continued trust and business since 2018.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great people
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had a positive experience with our team. Providing exceptional service and building lasting relationships with our customers are top priorities for us. We truly appreciate your support and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you're enjoying your experience with us and that you're already looking forward to adding more to your collection. We appreciate your enthusiasm and are grateful for the opportunity to serve your precious metals needs.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you consider U.S. Gold Bureau a very good company. We appreciate your trust and support and are grateful for the opportunity to serve your precious metals needs.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
It was pretty easy to maneuver through…
It was pretty easy to maneuver through the different fields to get things done.
24 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you found the process easy to navigate and complete. Providing a simple and user-friendly experience for our customers is a top priority, and we appreciate you taking the time to share your experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great personalized service
Great personalized service.
Fast delivery.
Good communication for the OOS items.
Quick resolution of a minor problem.
I will keep buying here.
19 August 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that you enjoyed our personalized service, fast delivery, and clear communication regarding out-of-stock items. We're also pleased that our team was able to quickly resolve the minor issue you experienced. Your continued trust and support mean a great deal to us, and we look forward to serving you again in the future.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your review! We're grateful for your kind words and pleased to hear that you had a positive experience with our team. Your feedback means a great deal to us, and we appreciate the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Very helpful and knowledgeable
Very helpful and knowledgeable, goes a long ways in making good choices on investments and I have zero complaints with mine.
17 September 2025
Reply from U.S. Gold Bureau
Thank you for your review! We're thrilled to hear that you found our team helpful and knowledgeable. Providing the information and guidance needed to make confident investment decisions is something we take great pride in. We truly appreciate your trust and are delighted to know you've had a positive experience with us.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great communication about delivery and…
Great communication about delivery and estimated date was on time🙏🏽
18 August 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're delighted to hear that you were kept well informed throughout the delivery process and that your order arrived on time as expected. We appreciate your feedback and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Easy and Nathan was good
17 August 2026
Reply from U.S. Gold Bureau
Thank you for your review! We're glad to hear that the process was easy and that Nathan provided you with great service. We appreciate your feedback and thank you for choosing USGB. If we can assist you with anything in the future, please don't hesitate to reach out.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Outstanding Organization and People
My wonderful and exciting experience with USGB has been nothing less than exceptional. My account executive, Mark Teasley, has been more than just a personal contact to USGB’s unique offerings of numismatic treasures … he has also been my personal guide and advocate. On several occasions Mark has petitioned his management to address my concerns (rare considering the number of coins I have purchased) regarding coins I’ve received and had an issue with. I am very very particular about the physical appearance of not only the coin but the packaging in which it is contained. I consider the packaging and the label to be a critical component of the beauty, uniqueness, and value of the coin. Mark and USGB could have just patronized me but they took me seriously and corrected my concerns. In one case they even contacted a former US mint official to sign a specific palladium coin label so that the entire set was perfect … what service! I also have found their extensive coin offerings to be fantastic … and if they don’t have it they have the resources to find what you want … within limits of course. Lastly, they treat you like a friend and interested companion when working on your collection. Mark and I share a common military heritage (Semper Fi) and sometimes we just talk … about what the coins mean to me and why I am collecting them. So, in conclusion, if you want a great experience … buy from USGB and ask for Mark.
16 August 2026
Reply from U.S. Gold Bureau
Thank you for your wonderful feedback! We're delighted to hear that Mark Teasley has provided such an exceptional experience. At U.S. Gold Bureau, we strive to provide personalized service and support, and we're pleased to know that Mark's dedication, advocacy, and attention to detail have made such a positive impact on your collecting journey.
We truly appreciate your trust in our team and are honored to be a part of building your collection. We'll be sure to share your kind words with Mark and our leadership team. Thank you for your continued support and for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Dustin is pretty much on top of keeping…
Dustin is pretty much on top of keeping me informed of the latest offerings and good deals.
11 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Dustin keeps you informed about the latest offerings and opportunities. Providing timely updates and personalized service is something we take great pride in, and we're pleased to know Dustin has made your experience a positive one.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
You send a email 7-14 days is delivery
You send a email 7-14 days is delivery
I got it in 25 days
Terrible company to do that
No more recommendations from me man
12 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback. We take your concerns seriously and appreciate you bringing them to our attention. We have attempted to reach you to discuss your experience but have not yet been able to connect. Please contact us at (800) 775-3504, Option 2, at your convenience so we can better assist you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Sales rep.and discounts
12 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had a positive experience with both our sales team and our special offers. Providing knowledgeable service and valuable opportunities for our customers is something we take great pride in. We appreciate your support and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The salesperson I deal with is…
The salesperson I deal with is wonderful. They are knowledgeable, informative, and are able to provide the information that I ask for. They are a great asset to the company.
11 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your representative has provided knowledgeable, informative service and has been able to answer your questions with confidence. We take great pride in delivering exceptional customer support, and we're pleased to know they have made such a positive impact on your experience. Thank you for your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're pleased to hear that your order arrived as expected and in a timely manner. Providing a smooth and reliable experience for our customers is a top priority, and we appreciate your business.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Really good experience with my first…
Really good experience with my first time buying gold/silver from the US Gold Bureau. My sales rep was very knowledge and did a good job determining suitability. Paying was a little tricky but should go smoother the next time. I am storing my own so delivery went smooth also. I signed for it. It came with no indication of what it was or from the us gold bureau. I will buy again
11 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your first experience purchasing gold and silver with U.S. Gold Bureau was a positive one. It's wonderful to know that your representative provided knowledgeable guidance and helped you find products that suited your goals.
We're also pleased that your delivery experience went smoothly and that your order arrived securely. We appreciate your comments regarding the payment process and are glad to hear you expect future transactions to be even easier.
Thank you for your trust and support. We look forward to serving you again on your next purchase.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Staff & Service
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you had a positive experience with our staff and service. Providing exceptional customer care is our top priority, and we appreciate your support and trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Easy to deal with
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your experience was easy and hassle-free. We appreciate your business and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.