Usewestmonth Reviews 

185
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process very simple and appreciate how quick and straightforward the initial setup is. Many people also mention that the mattress toppers provide wonderful comfort, making their beds feel much softer and significantly improving their daily sleep quality. Though some customers noted that the return policy is extremely strict, requiring items to remain unopened and completely unused. Additionally, a few individuals experienced frustrating issues when trying to modify or cancel their purchases shortly after submitting them online. Others expressed disappointment regarding the product quality, mentioning that it did not quite live up to the advertised thickness or high-end hotel standards.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Customers had ambiguous experiences with quality, finding the material surprisingly cozy and thick while... See more

Order

Clients share ambiguous opinions on order processes, as many reviewers experienced significant frustration... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the simple and quick... See more

Return policy

People report negative experiences with return policy, noting that customer service is frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topper was exactly as ordered. Our sheets fit with no issues. First night sleep was amazing and the second night was better. I cannot wait to see how I feel after 30 days. I highly recommend this prod... See more

Rated 4 out of 5 stars

I ordered the king mattress topper. The order went through quickly and was delivered within 2 weeks. It obviously came from China. The quality is not as good as it looks on the website, but product s... See more

Rated 3 out of 5 stars

Arrived quicker than I expected and setup took like 2 mins. No weird smell either which I appreciated.



Contact info

3.5

Average

TrustScore 3.5 out of 5

185 reviews

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3.5

All reviews

(185)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Was worried ordering online because…

Was worried ordering online because bedding stuff can feel cheap sometimes, but this actually feels really cozy and thick. Shipping took a little longer than expected but support answered me nicely every time I asked something.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company I have worked…

This is the worst company I have worked with in years. When I tried to change the size of my order moments after the purchase, I was told that I couldn't. When I followed instructions for a return (which cost me over 100 dollars in postage), I contacted the company for months with no refund. Each time I was asked for the tracking number, but no matter how often I provided them with that information I was met with silence. So now I've paid $100 more than the cost of a mattress topper that I was ready to cancel a moment after I had bought it. No refund at all. Never buy from West Month!!!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY WEST MONTH MATTRESS TOPPER

This product, the West Month Mattress Topper, that the advertisements make sound like it is the best on the market, is a totally defective product. Their return policy is actually the worst I have ever see. You can't return it unless you haven't opened it and haven't used it. If you haven't used it, you can't possibly know that it is defective. There are squares that have absolutely no filling in them, so they're flat. It comes totally vacuum packed, so there is no way to get it back into the package to return it. They have to approve the return and I have been charged $140 for a twin and $244.98 for a queen size, so I feel I have been totally defrauded. I intend to report this company to the AG of Kentucky and also the US AG to have this company charged with fraud. BUYER BEWARE! Not only does it have flat spots, but it makes my bed hotter than I can hardly stand. So my only way to fight back is to dispute the charges to my credit card and claim fraud, as they don't care if their product is defective, they are falsely advertising the quality of the product. DO NOT BUY THIS PRODUCT.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer service from Usewestmonth

This starts out because I made a mistake - I intended to order (from an ad on Facebook) a matress topper for a California King sized Mattress but ended up having ordered one for a twin size. I asked for a refund (opened the package, but realized I had no use for it. Their response was to ship it back to them in Australia (I am near Houston TX, USA) and the shipping cost was more than I paid for the mattress.

At that point, I asked them to provide a prepaid return shipping label, and never heard back from them (last correspondence with them was my request on June 16, 2026 which I have no reply from them.

I guess I learned that I should not order from them unless using Amazon (Don't know if they sell through Amazon) due to the more liberal return policy.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Received my mattress cover and was intimidated at first. A quick email to customer service for help was exactly what I needed .

Received my mattress cover and was overwhelmed by how it laid on the bed. Did it go under the fitted sheet or take the place of the fitted sheet. So contacted the customer service by email and received information back almost immediately. Using this new kind of a cover definitely has a learning curve to it. Have slept on it for over a month and love the marshmallow feel to it. The difference for me was accepting the "puff" I was raised with hospital corners and a stretched fitted sheet that you could bounce a quarter off of. With this mattress cover that is not possible. The fluff factor changes the look of the bed. It also changes how you sleep which is a really good thing. I like my bed better now than I did before and a sleep better!
Customer service was great, gave me options on how to use the cover. I chose to place it under the fitted sheet so as not to have to wash it once a week!
I distrust customer reviews because you can never be sure they are legitimate, but I am a real customer and no one paid me to write this!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had lower back tightness for…

I’ve had lower back tightness for months and sleeping felt annoying lately. After using this for around a week the bed just feels easier on my body. Not saying it magically fixed everything but mornings definitely feel less rough now.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Not gonna lie

Not gonna lie, I ordered this mostly because my mattress was getting uncomfortable and I didn’t wanna spend money replacing it yet. This helped way more than expected. The top feels soft but not sinky and my shoulders feel less stiff now when I wake up.

4 June 2026
Unprompted review

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