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Stay away. I just ordered there topper and it's a scam. What they sent me was cheap, flat and absolutely worthless! You can't hardly reach anyone and they don't have a phone number. Stay away. Having to dispute it through credit card company to try and get my money back. NIGHTMARE!!
I wish there was a way to give no stars. Product not as advertised, no customer service, when refund requested I was ghosted. This was a VERY EXPENSIVE mistake
If I could give them a zero I would. No density as advertised, no ability to return and all polyester. Total scam. Needs to be shut down.
I also tried to return the topper. I have sent at least four messages and have received no response at all.
There is no other way to contact them. There is another company called “Usewestcloud”which is good.
Wonder how they say they have so many good reviews… they don’t even let you leave a review.
I will contact my CC and ask for a chargeback.
As with many of the other reviews, I feel I’ve been scammed. I ordered the King topper yesterday and after reading reviews I immediately emailed to cancel the order (should’ve read reviews first). Their advertising swept me in.
I’ve sent numerous emails to several of their addresses and no response. There is no phone number. One of the emails came back as undeliverable. Credit card has been charged. All red flags.
I’ve already notified my credit card company and Westmonth that I’ll disputing this charge.
UPDATE: I used my Apple Card for this purchase. They immediately refunded in 2 days!
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