The app that guides pickup and delivery was a little confusing when it came to opening a lock, that wasn't on the trailer. Otherwise, renting was easy and also extending the delivery time.
Company replied
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Review summary
Created with AI, based on recent reviews
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The user interface in The app is not so good. To me it was unclear and I had to ask Bauhaus for help several times. To new users it is a bit unclear what next step is. You definitiv have to make it mo... See more
Company replied
Everything was good, but one thing it’s about the break I wasn’t sure that it work because it makes sound all the time when I’m driven it
Company replied
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
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Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Use4Free
Thank you and welcome back!
Good app
Good app, but two issues 1. Too big for my mobile. 2. Must be easier to finalize the borrowing.
6 May 2025
Reply from Use4Free
Hi Aage,
Thank you for taking your time and writing a review. We will take your feedback into consideration and give you a better experience next time you rent a trailer from Brenderup Use4Free.
Customer service
Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
6 May 2025
Reply from Use4Free
Hi Kjell,
Thank you for taking the time to leave a review. We are sorry to hear that your experience was bad. You are always welcome to contact us with any feedback at info@use4free.no so that we can become better.
Reply from Use4Free
Thank you for your review and welcome back!
Reply from Use4Free
Great to hear that you are satisfied with your rent. Welcome back!
Reply from Use4Free
Thank you for your review. Welcome back!
Simple and effective
Simple, effective rental with clear instructions. Very good experience.
28 April 2025
Reply from Use4Free
Thank you for your review! Welcome back to rent again.
Reply from Use4Free
Thank you and welcome back!
Availability of trailers was missing…
Availability of trailers was missing when booking.
Some vital info could have been given prior to our booking, such as: An overview of availability of trailers on the location chosen, the importance of the exact booking time for opening the lock (not possible before that time, even though we were standing in front of it) and info about the cost of insurance and booking-fee (for this "Use-for-free" trailer).
But when we had managed to understand these issues, everything went fine. And it was a smart way of making us take photos for you of the trailer prior to handing it back. Good for both parties, - I hope! But the photos should be available the app's Historical bookings, - which I did not find.
15 April 2025
Reply from Use4Free
Hi! Thank you for your detailed feedback. We’re sorry to hear that the information provided before your booking was not clear enough — and we appreciate you highlighting these important points.
We are continuously working to improve the user experience, and your suggestions regarding trailer availability, lock opening times, insurance details, and booking fees are very helpful.
We’re glad to hear that once everything was sorted, the rental process went smoothly. Also, thank you for mentioning the photo documentation — we'll review how we can make past photos more easily accessible in the app.
We truly appreciate your input and hope to see you again soon!
Reply from Use4Free
Thank you for your review and welcome back!
I gave four stars because no any thimg…
I gave four stars because no any thimg can be complite. I want to thank you for this way to rent trailer. Thank you.
14 April 2025
Reply from Use4Free
Thank you for your review and welcome back!
There were problems with the lock on…
There were problems with the lock on the trailer, when picking it up and also when delivered. The woman we spoke to at custom service was very nice and helpful, and it all worked out at the end. It was very easy to extend the rental of the trailer in the app. All in all a good experience!
15 April 2025
Reply from Use4Free
Thank you for your review and welcome back!
Everything worked well and easy
Everything worked well and easy. The app. The pick-up. The delivery.
11 April 2025
Reply from Use4Free
Thank you for your review and welcome back!
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