USA CarShip Reviews 1,240

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and clear communication throughout the process. Many people found the service to be very good, with smooth operations from dispatching to pickup and delivery. Reviewers also appreciated the fair pricing and efficient arrangements, often noting that their vehicles arrived safely and on time. However, some customers also noted significant issues with pricing, where initial quotes were drastically increased, sometimes by two or three times the original amount, and deposits were not refunded. A few other people also felt that the delivery service was unreliable, experiencing missed pickup times and vehicles that never arrived as promised. Additionally, some reviewers reported poor communication and unprofessional conduct, including concerns regarding reviews and attempts to charge extra fees.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with many reporting that initial quotes were... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting extremely poor experiences,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues with unexpected charges and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was great Robert Austin definitely pushed hard to find the best priced delivery carrier Truck was picked up and delivered in the time promised Great job!!

Rated 4 out of 5 stars

Good company with professional and friendly staff. Communication was clear, pickup and delivery were on time, and pricing was explained upfront. Overall a smooth experience and I would use them again... See more

Rated 5 out of 5 stars

Our company has used USA CarShip several time to relocate vehicles between our bases. We greatly appreciate how quick they are to quote and answer any questions. Will definitely use again. They make t... See more

Rated 5 out of 5 stars

I had a great experience with them. from start to finish. The entire team was professional, knowledgeable, and incredibly responsive, which made the car shipping process smooth and stress-free. From... See more


Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gross Misrepresentations

I received a price to haul my 2024 Tesla from Minnesota to Arizona. USA Carship was consistent with the lower price. Harris Jason from USA Carship called me after the price was given on September 6th to sign a contract. I told him that I would wait to sign a contract closer to the October 18th requested pickup date. Then the misrepresentations began. Misrepresentation #1 was that USA Carship could guarantee both the price and delivery, because it had its own drivers and trucks. (That is not true), #2 was a guarantee that the price and pickup date would not change. Before I signed the contract on the low price, I told Harris that I want that put in writing. He emailed me a USA Carship guarantee at 8:43 on September 6th. (Turned out not to be true), #3 he told me that the reason the price changed is because the driver switched to winter rates. (Turned out the trucking company did not have winter rates - it was a lie). I recorded the telephone conversations and have the guaranteed contract for $560. The price demanded on the day of shipment was $1,050. I have an attorney looking into where a small-claim court action can be taken against Carship. Once that is complete, I will give the transcribed audios and copy of contract to the court and even appear in court. I suspect that I will receive a judgement, and then I will try to process the judgement using a processing agent that has had excellent results in the past. Honesty and integrity build a business, deceit and misrepresentations will ruin one. It was obvious that Harris would say anything to get the contract signed and then at the last moment change the price when there was no time to find someone else. And their contract states that I could not "talk" to another broker after the contract was signed.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Alex was great with communication, scheduling and negotiations. The driver got my vehicle there safely and consistently communicated updates.

27 October 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE! THESE PEOPLE ARE THIEVES!!

BEWARE!! YOU HAVE TO BELIEVE ALL THE NEGATIVE REVIEWS, I DIDNT AND I ENDED UP PAYING MORE THAN DOUBLE THE QUOTED PRICE, THEY STARTED WITH A VERY LOW PRICE(700) TO SHIP A CAR FROM ****** TO ******, RIGHT AFTER I PAID THE DEPOSIT "ZACK HECTOR" CALLED ME AND TOLD ME THE BEST THEY CAN DO IS 1900, HE SAID THE DRIVER THAT QUOTED THEM 700 WAS NO LONGER FREE TO DO MY TRANSPORT, AFTER ARGUING FOR ABOUT 20 MINUTES HE "GAVE ME A DISCOUNT" MY "NEW" QUOTE WAS 1500, I TOLD THEM I HAD A BETTER QUOTE THIS ZACK GUY TOLD ME I HAD A CONTRACT WITH THEM AND THEY HAD MY CREDIT CARD NUMBER AND WERE GOING TO KEEP MY DEPOSIT AND CHARGE ME A "CANCELLATION FEE" YOU ARE WARNED !!!!

4 September 2024
Unprompted review
Rated 1 out of 5 stars

I would give them a zero if I was able…

I would give them a zero if I was able to on the site. They do the bait and switch give you a low price then they come back with higher price is very poor scheduling is very poor lie when I was talking with one person and they called me 815 and said I would not pay a penny anymore when I got somebody else they told me he was fired but then I got an email the day before and also when I tried calling what time they were gonna transfer me to the same gentleman so that was a lie we had an invoice sent it to me but then the driver had a different invoice so I ended up having to pay more than what was agreed upon. Tried calling them and emailed them and received. No response. Stay away from this business.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Mr. Scott Robinson

My representative/sales consultant Mr. Scott Robinson was amazing to work with. I have now used USA Carship on two occasions, and both times have been smooth and efficient. The process was easy and professional. I will reach out to Scott robinson in the future for all car shipping needs. The guy is really solid, kind, and diligent.
Mr. Peters 10/24/24

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience, Frank Steven helped me to reach the customer, raised the price and was on top on delivery also

15 October 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY! Bait-and-Switch Tactics and Unprofessional Behavior

I was initially quoted $899 to transport my car from Los Angeles to Miami, and James, the representative (broker), assured me that everything was set at that rate. However, on the day of service, the price was suddenly inflated to $1,899 – a shocking $1,000 increase! When I refused to accept this outrageous last-minute change, James continually harassed me, insisting on offering a discount, despite my clear objections. It got to the point where I had to be firm and rude to get him to stop calling me.

I also requested a refund for my deposit since the deal clearly did not go through as agreed. So far, I’ve yet to see any sign of my refund. If they ignore my request, I will file a dispute with my bank, armed with all the receipts and evidence of their dodgy behavior.

This company uses deceitful bait-and-switch tactics and engages in harassment when things don’t go their way. They tried to guilt-trick me into believing that they paid so much for these "ads" to get a driver when he originally told me that they have their own. Just lies, on top of lies. Avoid them at all costs!

14 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look