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USA CarShip Reviews 1,240

•
TrustScore 4 out of 5

3.8

Trucking Company
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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and clear communication throughout the process. Many people found the service to be very good, with smooth operations from dispatching to pickup and delivery. Reviewers also appreciated the fair pricing and efficient arrangements, often noting that their vehicles arrived safely and on time. However, some customers also noted significant issues with pricing, where initial quotes were drastically increased, sometimes by two or three times the original amount, and deposits were not refunded. A few other people also felt that the delivery service was unreliable, experiencing missed pickup times and vehicles that never arrived as promised. Additionally, some reviewers reported poor communication and unprofessional conduct, including concerns regarding reviews and attempts to charge extra fees.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with many reporting that initial quotes were... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting extremely poor experiences,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues with unexpected charges and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was great Robert Austin definitely pushed hard to find the best priced delivery carrier Truck was picked up and delivered in the time promised Great job!!

Rated 4 out of 5 stars

Good company with professional and friendly staff. Communication was clear, pickup and delivery were on time, and pricing was explained upfront. Overall a smooth experience and I would use them again... See more

Rated 5 out of 5 stars

Our company has used USA CarShip several time to relocate vehicles between our bases. We greatly appreciate how quick they are to quote and answer any questions. Will definitely use again. They make t... See more

Rated 5 out of 5 stars

I had a great experience with them. from start to finish. The entire team was professional, knowledgeable, and incredibly responsive, which made the car shipping process smooth and stress-free. From... See more

Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Don't trust this people they will lie…

Don't trust this people they will lie to you about everything they will just waste your time tell you that they have a driver to pick up your car when they don't and lie about that there's no appointments available to pick up your car when I clearly see that they are appointments available they they won't answer your call anymore when you want to cancel

27 September 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with USA…

I had a fantastic experience with USA Carship. Harris was incredibly professional, providing exceptional service and ensuring the entire process was smooth and efficient. His attention to detail and commitment to customer satisfaction really stood out. They were able to get me the right price when others could not. They even sent me pictures that the vehicles were loaded before they required a down payment. Also something the others would not do. Highly recommend USA Carship for anyone in need of reliable vehicle transportation!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

A breeze to work with

I was apprehensive to have my car shipped. But, Nick made the process easy. He answered all of my questions promptly and patiently. He went to work right away and found a carrier for my vehicle in less than 24 hours, much quicker than I anticipated. would recommend working with Nick. He

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for taking our car from…

Thank you for taking our car from Downey, Ca to Miami, Florida on time and without issues. Will recommend your company to anyone who requires promptness and reliable. Thank you Mr Please check your email,It would be from my name Frank Steven.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Crooks

I have been dealing with this company for 2 months. Now they tell me the insurance carrier is no longer active. They will not take responsibility of there contract. They try to pass the buck to someone else. I have a motorcycle that is unable to be ridden due to there fault. These people are crooks and liars
I will be happy to share all my saved documents
Do not go near this company

25 August 2024

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