Urbanbreeze Reviews 

78
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Customers frequently report not receiving their ordered items, even after waiting for several months. Many people also experienced a complete lack of communication, with emails going unanswered and no updates provided. Reviewers often found that the company's website and tracking links would disappear, leading to further frustration. Some people were dissatisfied with the tracking information provided, noting it was often fake, stuck, or indicated false deliveries. Additionally, a number of customers received incorrect and cheap items, such as bracelets or cardholders, instead of their actual orders.

What people talk about most

Order

Consumers consistently express significant dissatisfaction with their orders, frequently reporting that items... See more

Delivery service

Customers consistently report significant dissatisfaction with the delivery service, with many stating that... See more

Product

Reviewers express significant disappointment regarding the product, with many reporting that they never... See more

Website

People report negative experiences with the website, with many reviewers stating that the site no longer... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a robobot hoover July 27th ish, received obligatory email to track but like other people it stuck on clearing customs. Emailed & got answer that it would take a little longer(!) than expected.... See more

Rated 1 out of 5 stars

Just Awful. Placed an order on May 1, 2025 (over 12 weeks ago) and I haven't not received my items yet. It's ridiculous. Have contacted them (by email because no phone number to be found) multiple tim... See more

Rated 1 out of 5 stars

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through t... See more

Rated 1 out of 5 stars

Unfortunately can’t put a zero. Seemed at the time that it was a legit website - they were investing in retargeting advertising through Facebook. Got a confirmation email for a screen for my laptop a... See more


1.2

Bad

TrustScore 1 out of 5

78 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(78)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY! SCAM!

Urbanbreeze is a scam site. I found them via a Facebook ad, placed an order for a $99 convertible sofabed on August 10th. August 24th I received a bracelet via shipping. Emails to their customer service have gone non-reponsive. Request for refund has gone non-responsive. Buyer BEWARE - do NOT patronize this business, website, or service

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Urbanbreeze. They are thieves.

I ordered a chair from Urbanbreeze. I never received it. I’ve written them twice, giving them the order number, and never heard back. They are thieves. I lost around $40 to them. Don’t understand how they get away with it.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Just Awful

Just Awful. Placed an order on May 1, 2025 (over 12 weeks ago) and I haven't not received my items yet. It's ridiculous. Have contacted them (by email because no phone number to be found) multiple times and got 1 lame response once. The order tracking status has been the same forever with no carrier or real tracking number per se. Just unprofessional and big liars/scammers people.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered shelves

Ordered shelves. 3 months later after many unanswered emails. Still no delivery. Total waste of time and money. SCAM ALERT!

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!

I received a cardholder instead of the Chill Pad sofa I originally ordered. Order #2234

20 April 2025
Unprompted review
Rated 1 out of 5 stars

Totally disappointed - what a scam !!!!!

Totally disappointed that this company send instant emails confirming the order and the initial shipping then months of repeat nonsense false tracking ( ordered in March and still no delivery ) - I should have known but really really disappointing . Somehow this comapny have to be banned from advertising .

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Ripped off a sofa n 2 lounge chairs…

Ripped off a sofa n 2 lounge chairs that's been 8 weeks a know av been scammed why is Facebook not doing somin about this they should be vetted before getting to advertise on Facebook in my opinion Facebook should take responsibility for this and compensate us all 😡😡😡

8 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS !!!!!

SCAMMERS !!!!!! DON’T ORDER ANYTHING FROM THEM UNLESS YOU WANT TO LOSE YOUR MONEY AND NEVER SEE YOUR PRODUCT !!!!!
SCAM ALERT ‼️

12 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM company!

SCAM company!

Bought two sofas with them two months ago, never received them and the customer support only copy paste the response.

SCAM!

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered from Urban Breeze and asked…

Ordered from Urban Breeze and asked them to amend the shipping address (recently had a baby with a toddler running around when I purchased and didn’t realise my info had autofilled my old address) they did attempt to amend with a one worded email “Done” which seemed very odd & unprofessional & the address was still incorrect - which I again politely asked for them to amend numerous times. Additionally I asked for tracking or an ETA… no reply was ever received!
After another week & a handful of polite emails later no amendment to the address & no tracking nor an ETA was received. I emailed saying: ‘I was sure there was some kind of misunderstanding but I was worried I was being scammed and that if I hadn’t received a reply with tracking etc after a few days time, I would need to contact my bank and report the business to the ombudsman’ which garnered a response almost immediately telling me they ‘would issue me a full refund and that they don’t work with customers who make “threats” and that they respond to ALL emails within a 24-72 hour timeframe’. Anyhow none of it checks out and I am still so puzzled. I wouldn’t recommend anyone I know ever buying from them.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME - CON ARTISTS !

This company take money and then dilly dally with bullshit of tracking information
I have now launched a dispute with Facebook and my bank to claim full compensation and fraudulent action
Absolutely scum of the earth

1 July 2025
Unprompted review
Rated 1 out of 5 stars

URBAN BREEZE.net is a SCAM !

URBANBREEZE.net ( @urbanbreeze.net ) is a SCAM DO NOT ORDER FROM THEM -- YOU WILL LOOSE YOUR MONEY - and thats guaranteed !!!!!- Ordered the triple Monitor Extender about a month ago and kept tracking the delivery . The URBAN BREEZE Tracker last showed ORDER DISPATCHED FROM REGIONAL HUB". Then Today 22 June 2025 I requested for a copy of my order which had on it a Tracking number of a China Courier "17Track" - which stated that the item was delivered on the 9th June 2025 and the weight of the item was 0.015kg !!!!!!!!!! The 17Track guys in the additional information added that the last mile courier in Singapore was J&T with a tracking number and this courier also confirmed that the same was delivered on the 9th Jun 2025 . Nothing was received ! Shame on you URBANBREEZE.net

22 June 2025
Unprompted review

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