Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
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We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
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Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
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Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
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Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience – thanks for sharing!
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Gemma– thanks for sharing!
Absolutely brilliant deep tissue…
Absolutely brilliant deep tissue massage – genuinely one of the best I’ve ever had! The therapist really worked out all my knots and tension and did such a fantastic job. I received this as a gift and it was such a lovely treat. First-class massage and a wonderful experience!
11 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Yasmin, thanks so much for your positive review – we're so happy you enjoyed your treatment! We hope you continue to feel well rested.
Easy to book, good availability
Easy to book, great professionals with good availability
28 June 2026
Reply from Urban | Massage & beauty at home
Thank you for the 5 stars, Ash– hope to see you again soon!
Reply from Urban | Massage & beauty at home
Hey Ben, thanks a lot for your feedback – so glad you enjoyed everything.
Ionut is amazing at sport massages
Ionut is amazing at sport massages, very very high attention to details and very technical. This is a game changer for someone who is sportive and wants to improve recuperation
8 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for your review, Pierre! Ionut is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Amazing sports massage
I booked a 90 minute sports massage as I had some niggling pains and tightness. The therapist arrived on time and gave me one of the best massages I’ve had. Really helped me.
8 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey John, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Easy to use
Easy to use, great service. Have never been disappointed by an Urban practitioner. High quality and fantastic service
7 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
100% recommend!!!
Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins last minute) as well as made me feel very comfortable. I will definitely be booking in with him again soon!!
23 June 2026
Reply from Urban | Massage & beauty at home
Thanks for your review, Mia! Piotr is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Knowledgeable and friendly
Knowledgeable and friendly - highly recommend!
6 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for taking the time to leave a review, Zach– your feedback means a lot to us.
Great service and features
23 June 2026
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Matteo, we really appreciate it.
Excellent massage!
1 July 2026
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Karin!
Reply from Urban | Massage & beauty at home
Thanks for the lovely feedback, Claire– hope to see you again soon.
Exceptional service
29 June 2026
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Very professional and helpful
Easy to book. The physio took the time to understand my problems and was very professional and helpful.
22 June 2026
Reply from Urban | Massage & beauty at home
Wow, 5 stars is great to hear. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Professional and easy!
So easy to find a fantastic masseuse at short notice. I've so far booked twice and had an excellent massage both times and so easy when they come to your home. Professional and friendly - highly recommend.
21 June 2026
Reply from Urban | Massage & beauty at home
Hey MKG, thanks so much for taking the time to leave us a review. We really appreciate your feedback, it helps make your Urban treatments even better. Have a lovely day!
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Amazing massage!
Amazing. Clare is the best. She has put my body back together ! I feel like I’m floating on air. Thank you so much Clare. Julie x
1 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Julie, we're so happy you enjoyed your treatment. Clare is one of the best, feel free to add them to your favourites for future bookings. Hope to see you soon!
Reply from Urban | Massage & beauty at home
Thanks for the 5 stars! So glad you enjoyed your treatment.
Smooth experience
Celine arrived on time, communicated clearly and, most importantly, relieved my neck and back pain. Thank you!
24 June 2026
Reply from Urban | Massage & beauty at home
Celine sounds amazing – so glad they gave you such a great treatment.
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