UQUAL Reviews 819

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to explain complex processes clearly and make interactions pleasant. The customer service is frequently described as exceptional, with many appreciating the personalized support and guidance received. The overall service and user experience are also highly regarded, with people finding the platform easy to navigate and the process effective for improving credit scores. However, some customers also noted issues with payment, specifically billing discrepancies and difficulty stopping payments after canceling services. A few other people also felt that the customer service was disappointing, mentioning slow replies or conflicting information from different agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly, kind, and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of... See more

Payment

Reviewers express strong dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan did an amazing job at explaining in detail how this whole process works. I’m new to this and she was beyond patient and helpful, answered all questions and provided me with more knowledge! Defin... See more

Company replied

Rated 5 out of 5 stars

The greatest part about my experience with my call today was how Anthony (Jaxx) was so attentive and informative about the process and status of my credit progress. He guided me through every step of... See more

Rated 5 out of 5 stars

I called Chris, my favorite Readiness Coach today. My husband & I are in the beginning stages of removing things from our credit reports so we can buy a home soon. I had a slight concern on my Trans... See more

Rated 5 out of 5 stars

The credit coaches who actually get you in the game! I needed to prepare to purchase a home and had very little credit to work with and a score you would NOT be proud of. 10mos later my report is clea... See more


Company details

About UQUAL

Written by the company

Your path to loan approval starts with UQUAL!

Using our easy-to-use website and expert 1 on 1 coaching, UQUAL helps you overcome roadblocks in the way of getting approved for a loan.

UQUAL helps you get into a loan by:

1. Providing you with an Action Plan showing you steps that you can take TODAY to improve your lend-ability.

2. Working with you to get better interest rates by showing you ways to pay down your debt the best ways possible.

3. Giving you tools, resources, and coaching to master your credit for a loan.

4. Providing a view into your finances by pulling all of your accounts into one location so you can save more for a down payment.

Take the first step towards loan approval and financial freedom with UQUAL!

Get started with a FREE consultation by calling (833) 49-UQUAL or visiting our website! Where the least we can do is give you FREE advice and a better understanding of your financial situation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Did a view call with Rashann Loftis

Did a view call with Rashann Loftis. He is so amazing to walk me through all the changes on my report. To talk about action plans and things NOT to do. I am very grateful for this company and the employees as they are always welcoming and helpful. Highly recommend!

3 June 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Yvonne! Thank you for posting this great review! We are happy to hear how well Rashann took care of you! We will pass along the kind words to him!

Rated 5 out of 5 stars

Christopher Ray was great

Christopher Ray was great from the beginning to the end he explained everything I really appreciated him and what he's helped me with

30 May 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Thank you for sharing the experience you had with Christopher!

Rated 5 out of 5 stars

Chris was great helpful

Chris was great helpful. He took his time and explained every report to me.

27 May 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Thanks for being a great client and for letting everyone know how helpful Chris has been!

Rated 5 out of 5 stars

Michelle is THE BEST COACH

Michelle is extremely knowledgeable and easy to talk to. In the years I've had this service, she's been the most thorough and helpful. Absolutely a great asset to your company and I'm thankful to have her help.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Thanks

I can't thank Uqual enough for helping me boost my credit score by over 100 points in just 90 days! From day one, their team has been professional, consistent, and incredibly supportive. Every 30 days, they meet with me to review my progress and give me clear, achievable homework to keep moving forward. Most recently, Erin was amazing super knowledgeable and encouraging. I've worked with two other team members in previous months who were also fantastic, even though I don’t recall their names. The entire Uqual team truly cares about your success. If you’re serious about improving your credit, don’t wait… start the process now… Uqual is very awesome!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Jason was incredibly helpful

Jason was incredibly helpful. He took the time to explain my situation in detail. As a mortgage loan officer, I will refer all my clients to UQUAL. Thank you Jason for your help!

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Not Worth It.

Signed up Jan 24, 2025 was told the first payment they'd get started. When it came to give them a call, we called daily and after 15+ attempts finally got someone to do the refresh on Feb 28th. At the end of March '25 we both tried a few times then decided to refresh on our own without them. We made the choice April 14th to cancel the membership. We both called daily, when we did get someone we'd tell them the reason for the call then put on hold (25+ mins) till we got tired. Finally talked to someone today to cancel. Was told I'd have to pay $114 to close the account because it was after April 24th. No one reached out to me to touch base about anything until the April 24th payment wouldn't pass.

30 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Our client relationship manager is attempting to reach the client and will update on the outcome when/if they are able to get connected.

Rated 5 out of 5 stars

Jason Fisher: So Helpful

First of all, Jason Fisher was so awesome! He went above and beyond...explained in detail to the questions I asked! UQUAL has been helping me get my credit scores up and they have come up quite a bit...I am on my way to buying a home soon and it is all thanks to UQUAL! If anyone wants their scores to go up, I definitely would recommend UQUAL!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

My name is Jose just wanted to thank…

My name is Jose just wanted to thank Megan for all her help ! She is amazing. She is very knowledgeable and what she does a true professional, such an amazing person.! Keep up the good work will definitely recommend my peers to Uqual.!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to Mark and worked with him

I spoke to Mark and worked with him. He is very professional, personable and accomodating.

24 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We will pass along the kind words to Mark. Thank you for taking the time to let us know and leaving a review, Myraclez!

Rated 1 out of 5 stars

Waste of money, dubious cancellation schemes

Probably should have checked into them before I subscribed. I didn't get much benefit after paying a lot per month. No changes to my credit, barely any updates. Check their BBB reviews and thats all that needs to be said. They also made it very difficult to cancel and tried to charge my card even after canceling.

3 March 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We have multiple clients in our system with the name, "Marcus J" and have requested addtional information from this individual so we can get a better understanding of their experience. As with any complaint anywhere, on Google, the BBB or here at Trustpilot, we try very hard to address EVERY complaint and we are hoping Marcus will give us that chance.

Rated 5 out of 5 stars

Expert financial guidance

The tools and resources provided by UQUAL are second to none. I now have a clear view of my finances and feel more confident about securing a loan.

7 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Sonia! We love to hear how useful all of the tools and resouces, that are available to every client in their portal, has been for you! We are hoping more clients see your review and are inspired to try for themselves. And there is no such thing as a stupid question, so if you ever have trouble with your client portal we would love to help you anytime you need! Thank you for the review, Sonia!

Rated 5 out of 5 stars

I've never worked with a coach but…

I've never worked with a coach but UQUAL makes me feel relax and not overwhelmed with what I have to do. They actually work with you and for you. Every coach that I have spoken with has welcomed me with open arms and have carefully gone over my plan. They are a great bunch! I would like to say Christopher Ruby went above and beyond in depth regarding my next steps. He truly made me feel important. Thank you Christopher Ruby and thank you to all the UQUAL coaches. Y'all truly have been amazing!

8 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Your review has made our day, Olivia, thank you! Like with every client, you are always welcome to call us any time for any questions, big or small.

Rated 5 out of 5 stars

Michelle is the best

Michelle was very friendly, very informative, helpful, clear, precise. An excellent asset to her company..

8 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Thanks for sharing the good news, Bad News LOL! We are very fortunate to have Michelle on our team!

Rated 5 out of 5 stars

Megan is the absolute best

Megan is the absolute best! She explains everything so thoroughly. She answers all my questions & even patiently waited for me as I took a work call. She's my favorite Los. Readiness coach. Uqual was recommended to me and I’m thankful to the person who did.
I’m on my way to repairing my credit.

8 April 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Thank you, Pamela! We appreciate your business and couldn't be happier to see Megan made a huge impression on you!

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