UPS Reviews 

To Whom It May Concern,

I am writing to wholeheartedly recommend Valery, a UPS employee who has consistently provided outstanding service during my interactions with the company. Valery has been a true example of professionalism, dedication, and exceptional customer care.
It is rare to encounter such a dedicated and service-oriented individual, and I feel fortunate to have had the pleasure of working with Valery. I am confident that Valery will continue to excel in any role and contribute positively to any team or

Sincerely,
Maria Pérez

Such a poor delivery service. The only one who is never able to deliver to my door.

Always dropping it to some weird branch.

I was at home waiting at the time agreed but they never rang my doorbell or my phone.

Deceitful.

Either their drivers are lazy or ist it their own way to save time and money.

so unprofessional just hand over my guitar package like trash

I ordered a Teeter Dex II from the UK. It got through customs but UPS are now keeping it in a warehouse in Barcelona - 1Z2X11R86810365301

Myself and Teeter have contacted them multiple times. They ask for the same forms every time, we send them, but then nothing happens. The parcel has been there for a month now and UPS no longer reply to emails. Terrible, terrible customer service. I have filled out the same forms for them again and again, sent the original freight invoice, sent proof of payment but it makes no difference. I have requested they just return the package if they are not going to release it.

THE WORST
Maybe it´s just bad luck but the delivery personnel is unbelievably rude. I can´t believe this company hires these kind of persons to treat customers

It's been a week I'm waiting a deliver, I'm working from home every day but they're still able to tell me "no one was here."Now, I opened an investigation since 7 days and they don't reply to emails, don't put any actualization, and there's no way to contact them.
Moreover, the UPS My Choice thing is a scam. I did create an account and setted up everything, but there's no way to update your address, and you're not able to speak to anyone.
I'm sick of these bullshit delivery companies that are never working properly, and often trying to tell that we, the customer, are the liars.

Utterly utterly useless. DO NOT USE - SERIOUSLY.
THEIR DRIVERS DO NOT ATTEMPT TO DELIVER.
I waited in every day on their allocated delivery times, I communicated by email every day with little response. Now they state they are returning 4 parcels to seller.

SELLERS - DO NOT USE USELESS UPS

For two different occasions I didn't receive my parcel and in each case the driver or ups lied about it.We caught them in the lie and complained but nothing changes.The worst delivery company I have ever experienced.

I would give them a 0. The courier did not contact me for directions and it is impossible to contact them. My parcel which I paid for to be delivered to my house has been delivered 5o some obscure office many kilometers away. We went there only to find it closed! No telephone numbers to speak to a person. I now have to go back to this office not knowing if it will be open. This is an order I need as soon as possible. Never again will I use any company that uses UPS Spain. This is not the first time this has occurred.

Waited in most of the day as instructed in their email only to receive an email telling me they have left my parcel in a shop somewhere and haven't attempted to deliver to my address which is what I paid for. Trying to reschedule (more time off work) a new delivery requires more time and trouble. Will never use UPS and will cancel my order with their client who will not be happy with their service.
1Z69W1656836702857

God they are the worst ever. I had a delivery from Vstaprint sent to the taquilla in Carrefour, Gran Sur, in La linea de la concepcion. First they sent an email with no numeric code or qc code to open the door. Waste of a journey. I had to wait over the weekend to call them. I got a really stupid disinterested woman who sent me two emails, one was to a Mohammed, with the same apparent codes that bore no resemblance to what I needed to key in and impossible to use.My packet is still there. So Vistaprint have refunded my money. Why oh why does anyone use this stinking company? what is wrong with the Spanish working sector?

Every time I use UPS Spain, they are constantly delayed and never on time, as they are so fancy shown by their emails and website. Sitting home the entire day waiting and the same excuse as always “Missing house number”.
Avoid using this company by all means

Reference: 1Z293A4A6842754899

Useless! Ordered some spare parts from UK on the 10th September. Stuck in Barcelona pending customs issues, I've sent every invoice and document I have and still stuck. Two weeks later still waiting for a solution!

Very bad courier . I had to wait 20 minutes on the phone before somebody picked up . Asking the situation of the shipment I waited , I did not receive a clear answer . I sent all documents three days ago duly signed . I contacted them yesterday . No answer to my mail.Very bad experience.
G. Martens

This is the second delivery this week that has not been delivered to out address. UPS claimed they tried to deliver which is not true. Instead they have dropped off the packaged at their most convenient depot for us then to have to arrange pick up. Poor service and communication. All other transport companies have no issues delivering. We will avoid using UPS in the future.

APPAULING SERVICE. My experience is that the company seems to say that they have delivered parcels when they have not. I have been at home all day and they apparently tried to deliver and couldn't. They conveniently end up at "collection points" because they, or their delivery drivers, probably cannot be bothered to deliver the items. Awful customer service. Avoid.

2 package lost by this company in 1 week! Packages valued over €1000 and this company do not care! It’s clear someone is stealing from inside the company in Marbella and yet no one is interesting in investigating this issue!

TERRIBLE service.
Unreliable delivery. Bad customer service. Appalling experience.

They sure as hell make sure you have a bad experience. I chose a package shop in a specific location and they delivered it to a different package shop which is 45 mins away by bus from the initial shop. There is really not explanation for this behavior. I wish companies wouldn’t choose them because they make the shopping experience a disaster. They also delivered the package (to the wrong package shop) 4 days late.