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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

267 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just sold my second home through…

Just sold my second home through UpEstates and once again they handled the sale with professionalism and enthusiasm throughout. Becky and Aliya in particular were standout members of staff during the viewings and offer stage, with Emily then handling the sales progression efficiently and ensuring everything moved smoothly and was thoroughly explained. From accepting the offer to completing took around 10-weeks and this was in large thanks to Becky and Emily's persistence! The initial photos and service were also fantastic and the wider team were all very friendly. Would recommend!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my property through Up…

I recently sold my property through Up Estates and had a fantastic experience. Emily was incredibly professional, easy to contact, and very helpful throughout the entire process. I felt in safe hands from start to finish and would highly recommend her services!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Helpful, professional, promp in their actions. Elena particularly is a star! All I need as a Landlord. I hear they pay their suppliers promptly as well.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional Team 5 Stars

I’ve had the pleasure of working with the UP Estates lettings team for several years, and I can confidently say their service has been consistently outstanding. They strike the perfect balance between professionalism and approachability, making the whole lettings process smooth and stress-free for both landlords and tenants.

A special mention must go to Katie, who has been exceptional throughout. Her attention to detail, clear communication, and genuine care for all parties involved really set her apart. She always goes above and beyond to ensure everything runs seamlessly, and her experience truly shows.

Whether you’re a landlord looking for reliable management or a tenant seeking a responsive and supportive team, I wouldn’t hesitate to recommend UP Estates. Five-star service all the way.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Self managed buy to let to fully managed by Up Estates, no brainer!

Having self managed my buy to let property for over 20 years I decided with all the new Renters Rights changes to put my property in the hands of Up Estates to manage. Chloe has looked after me, my tenants and my property brilliantly now for the past year, keeping me up to date at all times and always being on hand to answer my endless questions (it will take me a while to let go!). Would thoroughly recommend both Chloe and Up Estates to all landlords and tenants.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to all the Team at Up Estate…

Thank you to all the Team at Up Estate for the service you provided during the sale of my property. Through the whole process I was very happy with the support given by Charlotte in the initial stage, Jade and the sales team and from Emily during the progression of the sale. We finally got there, thanks again, regards Sue

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience from Becky during…

Excellent experience from Becky during the sale of our property. Customer service in general from anybody in the team was also above & beyond. The process was so smooth & stress free. I couldn’t recommend UpEstates enough. Thank you 😊

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Managed Property

Up estates have managed my property for several years now and I can honestly say its been a pleasure. Special mention to Katie who keeps me up to date with the rental market & ensures my property is looked after to the highest of standards.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service through entire process

Great service through entire process. Always easy to connect to a team member and get quick answers. Emily, our lead sales progressor was very proactive in chasing all parties involved and updating us throughout the entire process. All contributed towards a smooth sale and minimal stress.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first rate experience with…

Absolutely first rate experience with UP from the start to the very finish. The team could not have been more helpful and accommodating throughout. Extremely proactive and clear and concise in communicating 6 and offering sound/ reasonable advice. Incredible value for money too compared to other local competitors.

Could not have asked for any more

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Elena is a fantastic support

We have worked with Elena for a long time now, and it has been a very positive experience for us. She is always quick to resolve issues we have and is incredibly knowledgeable and helpful. Elena gives us complete confidence that our properties are in safe hands. Thanks to her ongoing support and guidance, we are much more informed and confident as landlords.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, quick, efficient and very responsive to any issues. Big thanks Katie, much appreciated :-)

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve found UP Estates to be very professional, proficient and great value!

I’ve found UP Estates to be very professional, efficient and great value for money with probably one of the cheapest fees out there. From dealing with Chris the director to Aliya and the team, they have been honest and always kept me the loop. There app is easy to use and follow, allowing you track every step of the way. This is how a business should run! Well done

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service and a quick turnaround. We had brilliant support from the outset and sold our house with ease. Thankful to the team at Up Estates.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy house purchase with Up Estates

Thanks to Up's team for helping us purchase our next home. It has been a really swift and easy purchase so far. Thank you to Becky who was really attentive to my messages and helped navigate the negotiation and processing of the sale with ease.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

As a landlord of a couple of properties…

As a landlord of a couple of properties we have had the pleasure of being with Upestates for a number of years and the service has been exemplary. A special mention for Elena who has been extremely helpful, professional and a joy to work with. We would highly recommend them

17 March 2026
Unprompted review

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