Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video
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Review summary
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What people talk about most
Reviews shaping this summary
Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more
Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more
It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more
4.1
Great
884 reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Shocking service
Shocking service, absolute BS, they take your money, no one responded, its all false. I cannot believe this is allowed. I cannot speak with anyone, there is only email to contact and no response. I will be reporting this service to the CQC.
19 June 2026
Unprompted review
Reply from Updoc UK
Hi Paul,
Thanks for flagging this, and we're sorry you were left waiting with no word back.
A fee is charged upfront so a Partner Doctor can review the request. If they assess it as unsuitable for telehealth, a refund is issued, and one was issued here.
Email is currently our support channel, and we're looking into why yours went unanswered. For anything outstanding, reach us at contact@updoc.uk.
Kind regards,
Updoc Support
Monthly subscription scam
I paid what I thought was a one off fee for a simple letter. The letter ended up being of no use. Today due to closing my credit card, I realised I’ve been charged £25 a month since December. I received no confirmation I was paying a monthly subscription.
17 December 2025
Unprompted review
Reply from Updoc UK
Dear Kerrie,
We're sorry to hear that your experience did not meet your expectations.
We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given. The subscription terms, billing cycle, and recurring nature of the service are clearly outlined at signup and are also included in a confirmation email sent immediately after activation.
If you require any further assistance with your subscription, please contact us at contact@updoc.uk and we will be happy to help.
Kind regards,
Updoc Support
Misleading timescales and poor communication
Originally ordered a doctors letter to cancel gym membership , I paid £59.99 for the top same day service which on their website say it will be done within hours , afternoon had arrived and still no letter and by that time GP had done the letter so I emailed same day to cancel request as the work hadn’t been done in the required timescale as advertised and my gp had done it , updoc confirmed the cancellation via email and actioned the refund within a few days - brilliant service I thought but 2 weeks later I get a message from updoc saying doctors letter is ready ?? Which I had replied back that I had cancelled on the same day and it has been refunded and was no longer required to only get a response back saying show evidence ?? Does updoc not communicate with their partners who they work with ? and now why is it my responsibility to show proof of cancellation when I have already got the money back and this is not required anymore and they advertise same day service for £59.99 but it’s taken 2 weeks ? So a bit of false advertising here
Updoc sort it out !!
4 June 2026
Unprompted review
Reply from Updoc UK
Dear Tim,
Thank you for your feedback.
As noted in our previous correspondence, your consultation fee has been fully refunded.
I understand that, despite the cancellation of your consultation a couple weeks earlier, your Partner Doctor subsequently issued the medical letter. Please be assured that this does not affect your refund in any way, nor will it result in any additional charges. If the document is no longer required, please feel free to disregard it.
If you are continuing to experience any issues, please contact our support team at contact@updoc.uk and we will investigate the matter as a priority.
We take all user concerns seriously and welcome the opportunity to review your case further and provide any additional assistance we can.
Kind regards,
Updoc Support
Terrible experience
Terrible experience. I have paid online for a consultation, waited all day for a call. Nothing. I then email them and message them on Instagram. Nothing.
Think this is a SCAM company - AVOID
17 June 2026
Unprompted review
Reply from Updoc UK
Hi,
We're sorry to hear about your experience and appreciate how frustrating this situation must have been.
Unfortunately, we are unable to identify your account based on the information provided in this review alone. If you are still experiencing issues, please contact our support team at contact@updoc.uk and we will investigate the matter as a priority.
We take all user concerns seriously and would welcome the opportunity to review your case and assist further.
Kind regards,
Updoc Support
I had a very disappointing experience…
I had a very disappointing experience with Updoc and would not use this service again.
On Monday, I requested a Fit-to-Fly certificate for a flight scheduled on Sunday. The website advertises a quick turnaround, so I expected the certificate to be issued well before my departure. By Thursday, I had still not received anything. The confirmation email includes a button to request a status update, with a promise of email and SMS confirmation. I used this feature multiple times but never received any response.
On Friday, I sent another email asking for an update. Again, there was no reply and no certificate. There is also no customer service phone number or hotline available, making it impossible to speak to anyone directly.
Only after I requested a refund did I finally receive a response on Saturday, just hours before my flight. Updoc claimed that the certificate had been issued five days earlier but that the email had bounced back. I never received any bounce-back notification myself, and I had no issues receiving emails from any other providers. Importantly, Updoc had both my phone number and references on its website to SMS notifications, yet at no point during the week did anyone attempt to contact me through an alternative channel or make me aware that delivery had failed.
To make matters worse, my refund request was rejected.
I also have concerns about the medical assessment process itself. For comparison, I ultimately used ZoomDoc, where I was asked detailed pregnancy-related health questions and received a call from a doctor to discuss my circumstances and assess any risks. While that process took slightly longer, it felt like a genuine medical evaluation. By contrast, Updoc's assessment consisted of a very brief questionnaire that appeared to be little more than a self-declaration.
Based on my experience, the lack of communication, customer support, and follow-up was extremely frustrating and caused unnecessary stress before an international flight.
13 June 2026
Unprompted review
Reply from Updoc UK
Dear Martina,
We're sorry to hear about your experience and the stress this situation appears to have caused, particularly ahead of international travel.
Unfortunately, we are unable to identify your account based on the information provided in this review alone. If you would like us to review your case further, please contact us at contact@updoc.uk and we will investigate the matter as a priority.
Kind regards,
Updoc Support
I have paid for a monthly subscription…
I have paid for a monthly subscription and sent a request for a fit note but have not received any communication from them or the fit note I have sent several emails to their contact@updoc email and no response total scam
11 June 2026
Unprompted review
Reply from Updoc UK
Hi Marcus,
We're sorry to hear that you've had this experience.
Having reviewed our records, the information available to us does not appear to align with the circumstances described in your review.
We would encourage you to contact us directly at contact@updoc.uk from the same email address that was used to submit the original consultation request so that we can locate your account and investigate this matter further.
We'd be happy to assist in resolving this for you.
Kind regards,
Updoc Support
Very poor service, don’t waste your money.
Very poor service. They put a wrong date on my certificate and not replying any of my emails. There is no customer service number to contact. Useless service and waste of money.
2 June 2026
Unprompted review
Reply from Updoc UK
Dear Sonal,
Thank you for your feedback and we're sorry to hear that you were disappointed with your experience.
Having reviewed our records, we can see that the date on the certificate reflected the information provided during the consultation process. However, we appreciate that discrepancies can sometimes occur, and we are always happy to assist by raising amendment requests with your Partner Doctor where appropriate.
On this occasion, we are sincerely sorry for the delay in responding to your enquiry. We understand how frustrating this must have been, particularly when you were seeking assistance with an amendment to an important document. This is not the experience we want our users to have, and we apologise for any inconvenience or concern that the delay may have caused.
Kind regards,
Updoc Support
I applied for a fit to fly certificate
I applied for a fit to fly certificate, in April time presuming it was a one of payment, next minute I’m tied into a subscription and they have been charging me for 3 months
9 April 2026
Unprompted review
Reply from Updoc UK
Dear Jade,
We're sorry to hear that your experience did not meet your expectations.
We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given. The subscription terms, billing cycle, and recurring nature of the service are clearly outlined at signup and are also included in a confirmation email sent immediately after activation.
If you require any further assistance with your subscription, please contact us at contact@updoc.uk and we will be happy to help.
Kind regards,
Updoc Support
Possibly the worst virtual doctor site…
Possibly the worst virtual doctor site I have ever used, and one of the worst apps.
I paid for the monthly subscription fee rather than a one off, believing it was worth it as I may need another appointment in a few weeks. When I tried to log in again (on my phone and then on my laptop, repeatedly over two hours) it wouldn’t let give me any option other than paying again.
So I paid again -using a different card so there was no confusion- and was right back at zero.
In short, I paid twice for two monthly fees only for the website to keep crashing on me or telling me I had to pay for a higher monthly payment. It was impossible to communicate with anyone to ask for help. I have requested a full refund and had no response.
28 May 2026
Unprompted review
Reply from Updoc UK
Dear Amanda,
Thank you for sharing your feedback.
We are sorry that you found accessing your Updoc Plus subscription service confusing. Updoc Plus subscribers are sent personalised subscriber links which allow them to submit unlimited, prioritised consultation requests to their Partner Doctor without needing to purchase additional consultations. If you believe you have accidentally purchased a duplicate subscription or made duplicate payments, we would be happy to review this and arrange any appropriate refunds where applicable.
Unfortunately, we're unable to identify individual accounts from your review alone, so we can't investigate the specific circumstances of your case here. If you have an outstanding issue with your subscription, please contact us directly at contact@updoc.uk, and we'd be happy to look into this further for you as a priority.
Kind regards,
Updoc Support Team
Quick and professional.
Quick and professional.
Should the situation arise again where I need another fit note, I shall be using Updoc.
4 June 2026
Unprompted review
No phone support, Bad reviews
No phone support, Thought I would try and get a private script as it would be quicker to do this than see a doctor, but after reading the reviews here I think I dodged a bullet. No phone support kinda shows you that you are on your own if you need anything. I will avoid this one.
3 June 2026
Unprompted review
Reply from Updoc UK
Dear Paul,
Thank you for sharing your feedback regarding your recent consultation with your Partner Doctor.
We are very sorry that you felt unsupported, and we regret that your experience did not meet your expectations in this regard. Unfortunately, we do not currently operate a telephone support line for customer service enquiries. Instead, all support requests should be submitted to contact@updoc.uk, where they are reviewed by our team as soon as possible.
With regard to prescriptions issued through our platform, we would like to highlight that we do have a dedicated technical support helpline available to assist pharmacies and dispensers if they experience technical issues with a prescription. Details of this support service are displayed on the dispensing page and are available Monday to Friday, 9:00am–6:00pm.
We appreciate that the lack of telephone support may not suit everyone's preferences, and we're sorry this discouraged you from using our service. If you have experienced an issue that remains unresolved, please contact us directly at contact@updoc.uk and we will be happy to review it further as a priority.
Kind regards,
Updoc Support
Fast good quality service
Fast good quality service , doctor Bilal Chaudhri was absolutely amazing. He wrote me the best detailed letter for my issue, also the customer service I received was great, I will definitely return in future and I recommend them 100%
28 May 2026
Unprompted review
Losing Confidence
On 22 May I ordered a standard hard copy medical report for a South African visa in a form which is advertised on their website. I got a brief report by email within an hour and thought “my goodness this is efficient”. However, no hard copy has arrived, despite it being promised by 24 hour post.
My email of 28 May has gone unacknowledged. I feel totally let down.
28 May 2026
Unprompted review
Reply from Updoc UK
Dear Erin,
Thank you for sharing your feedback.
We are pleased to hear that you found the digital copy of your certificate to be efficient and that it was issued promptly.
We can confirm that your Partner Doctor posted the wet-ink signed copy on the same day via Royal Mail First Class Signed For. Unfortunately, once an item has been posted, we do not have control over Royal Mail's operations, and delivery times can occasionally be longer than expected.
We have also reviewed the correspondence and can see that our team responded to your email on 28 May, the same day it was received, confirming that a replacement copy had been arranged and reposted for you by your Partner Doctor. We can further see that the replacement was subsequently delivered successfully.
We apologise for the frustration caused and appreciate your patience while we worked to resolve the matter.
Kind regards,
The Updoc Team
NO CALL 24+ hours
Booked a telehealth call at 8 am and nobody has called me or any communication been 24 hours.
Honestly feels like a scam no customer support or anything as well
26 May 2026
Unprompted review
Reply from Updoc UK
Dear Purav,
Thank you for sharing your feedback.
We are sorry for the experience you had and understand how frustrating it must have been not to receive the consultation within the expected timeframe.
Following review of your consultation, your Partner Doctor subsequently determined that your request fell outside the scope of what could be safely managed via telehealth on our platform. As a result, your consultation was cancelled and a full refund was issued.
We appreciate that this was disappointing, particularly given the delay involved, and we sincerely apologise for the inconvenience caused.
Kind regards,
The Team @ Updoc
They provide me the wrong letter
They provide me the wrong letter, then I asked for amendment and they just kept ignoring my emails?
22 May 2026
Unprompted review
Reply from Updoc UK
Dear Abdullah,
Thank you for sharing your feedback.
We have reviewed your consultation and would like to clarify that the letter initially issued matched the letter type selected and requested during your original submission.
With regard to your amendment request, your Partner Doctor aims to review amendment requests and provide an outcome as soon as possible. We appreciate that your request was not reviewed as promptly as you had hoped, and we sincerely apologise for this delay.
We can see that your amendment request was subsequently reviewed and that an amended version of the letter was successfully issued to you shortly afterwards.
Thank you for your patience, and we apologise for any frustration caused during the process.
Kind regards,
The Updoc Team
Overall good with a bit of stress
Fit to fly certificate was accepted by Emirates without issue. Certificate received within hours of submission/payment. Would have been 5 stars but they initially sent the cert with the wrong date (8 days before rather than the required 7). They were then quick to reply with instructions of how to request modifications, but then went quiet for a week before sending the corrected cert the day before travel, which was a bit stressful.
20 May 2026
Unprompted review
Shady website
I’ve sent a prescription request yesterday afternoon however haven’t heard from them yet, even though the payment has already been processed. It’s been way past 24h since my first order and neither have I received an email confirmation nor a phone consultation, not even a single phone message… absolutely NOTHING! I’ve sent them many emails throughout the day and still no replies.
On their website it clearly states that doctors are available 24/7, 7 days a week and shouldn’t take longer than 4 hours for a prescription to be issued which obviously is not the case.
I checked on their website ways to get in touch with customer service but the only way possible is by email. NO phone number, NO live chat, just a fishy email address.
This is a SCAM, don’t fall for it!
They simply took my hard earned money and disappeared.
I will file a police report and take legal action right away!!!
I will also report it to my bank society.
18 May 2026
Unprompted review
Reply from Updoc UK
Dear Lena,
Thank you for sharing your feedback.
We are sorry that you were left feeling this way. While our platform aims to facilitate timely reviews by your Partner Doctor, consultation timeframes can vary depending on individual circumstances. In some cases, additional review may be required before an outcome can be provided.
We would also like to clarify that Updoc is a legitimate healthcare platform that connects patients with GMC-registered Partner Doctors. While we do not currently operate a customer support telephone line, support requests submitted to contact@updoc.uk are reviewed by our team as quickly as possible.
Unfortunately, we are unable to identify your account from your review alone and therefore cannot investigate the specific circumstances of your consultation here.
If your issue remains unresolved, please contact us directly at contact@updoc.uk with your consultation details and we will be happy to review the matter further as a priority.
Kind regards,
The Updoc Team
Great service
Great service, received fit to fly for my daughter’s chicken pox in a couple of hours. Would definitely use again!
19 May 2026
Unprompted review
Would not recommend even to my worst enemy
Would not recommend even to my worst enemy
No where on the website does it state certain medicines can't be prescribed. The supposedly 1 hour consultation is a lie I was waiting for an update for 8hours. I spent £60 for a priority prescription for 2 diazepam tablets for an outbound and inbound flight and after waiting 8 hours and sending multiple emails to find out what's going on (none of which were answered) I finally got an email stating they do not do prescriptions for controlled drugs. All of this without speaking to a GP. I'm not a drug addict and I'm not asking for months worth of tablets I'm literally asking for 2 tablets. One for each flight to prevent my panic attacks. Which I do every time I fly unfortunately my GP surgery cannot prescribe it for flying anymore so told me to contact a private GP and they can do me a prescription. Whole day wasted trying to sort this out. If it stated on the website the medications that you do not prescribe I could have gone with a different company, not wasted my whole day trying to communicate with you, and saved myself £60.
18 May 2026
Unprompted review
Reply from Updoc UK
Dear Amber,
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with your experience.
We would like to clarify that Updoc is a technology platform that facilitates online consultations between users and GMC-registered Partner Doctors. As a result, consultation outcomes, including whether a prescription is issued, is at the sole discretion of your Partner Doctor.
Unfortunately, there are certain medications and circumstances that cannot be managed safely through telehealth consultations. Where a Partner Doctor determines that a prescription cannot be issued as an outcome of a consultation, a full refund is provided.
We are unable to investigate or comment on the specifics of your consultation via this review alone, as we cannot securely identify your account from the information provided. However, if you believe a refund has not been processed, please contact us directly at contact@updoc.uk and we will be happy to review this for you.
Kind regards,
The Updoc Team
Letter not received
I paid for, applied and submitted a medical letter request 12 hours ago. When I try ask for an update or progress report I am getting a detail mismatch message.
It says it should be within the hour it’s been far longer.
I have emailed multiple times with no response.
Please assist.
16 May 2026
Unprompted review
Reply from Updoc UK
Dear Mr Tolley,
Thank you for sharing your feedback.
We apologise that you experienced difficulties checking the status of your consultation. At the time, there was a temporary technical issue affecting parts of the platform, including consultation status tracking, which may have resulted in the error message you encountered. The issue was resolved promptly, and we hope that the outcome of your consultation was subsequently communicated to you by your Partner Doctor in a timely manner.
Unfortunately, we are unable to investigate or comment on the specifics of your case via this alone. If your issue remains unresolved, please contact us directly at contact@updoc.uk and we will be happy to review the matter further as a priority.
Kind regards,
The Updoc Team
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