Unvented Components Reviews 

93
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly as described, often at competitive prices compared to other suppliers. The service is frequently highlighted as fantastic, with many appreciating the efficiency in processing orders and the helpfulness of the staff. Reviewers are particularly impressed with the fast delivery, with many orders arriving the next day, even to distant locations, and often before the estimated date. The ordering process is described as very easy, with a user-friendly website and good communication regarding delivery. However, some people mentioned occasional issues with delivery, such as a slight delay from the postal service, or receiving a faulty component, though replacements were sent quickly. A few other people also felt that returning items could be problematic, with one instance of a significant deduction from a refund.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the high quality and... See more

Service

Customers consistently note positive experiences with service, praising the prompt delivery, easy-to-use... See more

Price

Customers had positive experiences with price, consistently finding products to be competitively priced and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality products at a reasonable price. I ordered a Heatrae Sadia Megaflo Cold Water Combination Valve (Mk3) 95605817 and a Temperature & Pressure Relief Valve TPR15 95605810 for my hot water tank. Si... See more

Rated 5 out of 5 stars

Ordered a new expansion vessel to replace a failed one. Arrived quickly and quality looked good plus fixed wall bracket as part of the vessel. Makes for a really secure fixing rather than some with a... See more

Rated 5 out of 5 stars

I am glad Google found me this company. Beat competitors by a mile on price. Speed to process my order and get part to delivery firm, for next day delivery, was unbelievable. Ordered part at 9.43 and... See more

Rated 5 out of 5 stars

I contacted uceurope by phone and found them very helpful. I also submitted a question along with photos of components I wanted to replace. Within an hour I had a reply from Emily telling me which... See more


Company details

  1. Plumbing Supply Store

Written by the company

Unvented Components Europe are the leading specialists in hot water and unvented cylinder system spares. We have thousands of plumbing and heating parts in stock and available for next day delivery. We are online experts in unvented cylinders, who as a company don't maintain expensive stores, helping us to provide highly competitive discounted prices and friendly expert advice all available with either just a few clicks of the mouse or a trouble free phone call.


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(93)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vaillant expansion vessel

Maybe one of the best online buying experience I have ever had. I had problems with putting in Norway as delivery address. When I contacted customer service I received very quick response and help. Everything about my order went very quick and without any problems. Received my order on my doorstep in Norway after just a couple of days.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great customer service. Parts ordered with tracked 24 hour delivery, arrived the next day.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Always consistent…

One of the most consistent online retailers out there, I make business purchases from these guys through Amazon and eBay and am never let down.

Fantastic prices, combined with speedy delivery makes this company stand out. Often the quoted delivery times are bettered. Maybe I should try ordering through their website next!

18 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful in changing my order when I realised I had picked the wrong expansion vessel. Fast delivery even on the free standard delivery option (ordered Thursday 3pm, arrived Saturday 9am). And a better price than what my plumber could get!

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Impressive!

Awesome customer service! Plently of products to choose from! I got my part within 48 hours. Will use again! Thanks UCE!

12 April 2021
Unprompted review
Rated 5 out of 5 stars

Zilmet Pressure Vessel

I keyed a rather long search term into Google in the hope of finding a like match for an unvented pressure vessel that needed to be replaced. Unvented Components came up with the exact part at the best price. I ordered it online Sunday evening with free delivery and it arrived at lunchtime today (tracked with advance notice of its arrival slot). Cannot ask for better than that! They have express, paid for, delivery options too if you need something really quickly.

Definitely would recommend.

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Resolved a delivery issue promptly and efficiently

Ordered a safety part for a hot water system from Unvented Components and paid for £16.80 for 'DHL Guaranteed next day before 13.00' delivery and had a plumber waiting for the part the following day. Part finally turned up at 14.20. After spending hours on the phone and web trying to contact DHL to claim a refund, finally realised that DHL are impossible to contact for after sales issues, so instead contacted Unvented Components. They apologised for the late delivery and promptly refunded the £16.80, which I thought was very fair of them considering that it was DHL who had not fulfilled their delivery guarantee. Happy with the service and the product, would order from Unvented Components again.

30 March 2020
Unprompted review
Rated 1 out of 5 stars

Misleading customers is just wrong.

Their website showed the item as in stock. The payment was taken immediately. However, when the part did not turn up, I chased via customer services and was informed that the part was awaiting delivery from the supplier (i.e. was NOT in stock), but would arrive any day. After 2 weeks of constant chasing with no useful information, I cancelled the order and went to another supplier who delivered it the following day.
Disgraceful that this company would mark an item as in stock, and then just mis-lead a customer about a critical part.

7 October 2018
Unprompted review
Rated 2 out of 5 stars

Incorrect part supplied

I drove 250 miles round trip to collect a part and it was not the right part even though I showed them the old part. Bit dopey to say the least

25 July 2017
Unprompted review
Unvented Components logo

Reply from Unvented Components

Hi, can you please email us at sales@uvceurope.com as I cannot locate your order.

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