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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting significant improvements in their skin conditions. Many people highlight the ease of the ordering process and the speed of delivery as major positives, with some receiving their items the very next day. However, some customers also noted issues with their orders, specifically regarding incorrect delivery terms that led to unexpected customs charges. A few other people also felt that certain products, particularly sunscreens, caused a burning sensation or did not meet their expectations for quality compared to other brands.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery, with... See more

Order

Reviewers highlight ambiguous aspects of the ordering process. Many customers found the ordering procedure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a customised serum pack on their website- easy to use and fast delivery. Products are superb, it is my third time ordering from Universkin and will definitely do it again.

Rated 5 out of 5 stars

Extremely easy to buy and fast delivery. Love the product. Perhaps a tiny comment: improving the packaging itself would be a plus:) Though we do prefer better quality products over expensive package... See more

Rated 5 out of 5 stars

It was easy to order and arrived quickly. Love this product. I still have one on the go but I learned that they may be available ONLY through a dermatologist in the near future. So glad they let me kn... See more

Rated 5 out of 5 stars

If you have been dealing with skincare issues for a long time like, as I have, and you are considering trying Universkin - please, make yourself a favor and try it. I'm truly amazed by the... See more


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Since its inception, Universkin has sought to empower doctors, providing them with the tools to create each individual’s ideal, tailor-made skincare to help them achieve the most remarkable results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Out of stock items

Great Products but Nexultra O seems to be permanently out of stock. Contacted the Universkin via the “contact us” form but yet to hear back from them. Hopefully will get resolved soon as would like to continue using the products.

7 March 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful packaging and prompt…

Beautiful packaging and prompt delivery. However, I have only been using it a few days since receiving, so too early to give a definitive view. But, excellent ingredients, so I am very hopefu!

8 February 2023
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, from start to finish the whole process of getting the skin analysis done and receiving my products.

I’m just 2 weeks my skin looks in the best condition it ever has and I’m receiving so many compliments on it.

Fantastic customer service and products to match.

25 July 2022
Rated 5 out of 5 stars

Love your eye serum and your skin approach!!

I have been using the eye serum as prescribed by my skin dr. for a while and I can really see the improvements. Universkin's questionnaire really helps to maximize the benefits of your own custom product. Both customer experience and product quality are excellent! I love this brand!!

11 June 2022
Rated 5 out of 5 stars

I won a twin serum pack from a…

I won a twin serum pack from a competition on Instagram! Really lovely. Great communication and step by step online skin analysis. Was sent the serums in a very fast time! Having started using them and my skin feels a lot brighter and fresh! Love the packaging and how it’s tailored for your specific skin type :) thanks you once again

7 June 2022
Rated 2 out of 5 stars

Unfortunately did nothing for my skin...

I have a bit of a Rosacea and large pores. Originally I wanted to have a laser treatment, but it was very much out of my budget in the clinic I went to. So after the consultation with Dr Rita Rakus and Dr Galyna at Dr Ritas Rakus clinic I was advised to try Universkin. I was promised a refund if I would not be happy with the treatment. I never followed up with that, maybe I should have. Unfortunately after two months of using the product it did literally nothing for my skin. There was no improvement in redness, pores or anything else. I did not expect magic, but £180 and two months- I expected at least something. I finished both bottles and found a lovely dermatology clinic that helped the problems with alternative treatments. The Universkin does have a lovely packaging and the "personalized" ingredients does make it feel special. I am glad it works on many, but unfortunately I was not one of them.

1 June 2022
Unprompted review

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