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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting significant improvements in their skin conditions. Many people highlight the ease of the ordering process and the speed of delivery as major positives, with some receiving their items the very next day. However, some customers also noted issues with their orders, specifically regarding incorrect delivery terms that led to unexpected customs charges. A few other people also felt that certain products, particularly sunscreens, caused a burning sensation or did not meet their expectations for quality compared to other brands.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery, with... See more

Order

Reviewers highlight ambiguous aspects of the ordering process. Many customers found the ordering procedure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a customised serum pack on their website- easy to use and fast delivery. Products are superb, it is my third time ordering from Universkin and will definitely do it again.

Rated 5 out of 5 stars

Extremely easy to buy and fast delivery. Love the product. Perhaps a tiny comment: improving the packaging itself would be a plus:) Though we do prefer better quality products over expensive package... See more

Rated 5 out of 5 stars

It was easy to order and arrived quickly. Love this product. I still have one on the go but I learned that they may be available ONLY through a dermatologist in the near future. So glad they let me kn... See more

Rated 5 out of 5 stars

If you have been dealing with skincare issues for a long time like, as I have, and you are considering trying Universkin - please, make yourself a favor and try it. I'm truly amazed by the... See more


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Since its inception, Universkin has sought to empower doctors, providing them with the tools to create each individual’s ideal, tailor-made skincare to help them achieve the most remarkable results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the try!

It’s a bit early to comment about the results but overall until now I am satisfied. Good AI analysis & doctor feedback, fast delivery, nicely packed and super easy to use. It takes at least minimum 1 month to see first results I guess, I will come back with further details :) I am confident & rely on the doctors 😃.

16 August 2023
Rated 4 out of 5 stars

Must have in the daily routine.

Hi! Thanks for developing this product.
I enjoy using it and reach out for it daily, even when working from home. I like the consistency, the fact that is comes with a brush and that i can pick up enough product.
The color would be the only aspect that would make me to reconsider a new purchase. It is a bit dark for me, a translucent version would be great.

18 June 2023
Rated 5 out of 5 stars

My order arrived very quickly

My order arrived very quickly. Costumer service responded promptly when I had a question. Packaging is good quality. I'll have to try the products for some time to
review them.

14 June 2023
Rated 5 out of 5 stars

La poudre solaire Spf 50

I am very satisfied with my purchase and contact with the company. The product is of high quality and I look forward to more purchases

14 June 2023
Rated 4 out of 5 stars

Dear Universkin team

Dear Universkin team,
I like the customer service of your company. The only weakness is a speed of the delivery service, to countries abroad. Looking forward to explore your other products.
Thank you,
Petra

19 June 2023
Rated 4 out of 5 stars

1 item was not available

1 item was not available. This at least was noted at the time of ordering.
Items arrived more promptly than my previous order which took approx. 3 weeks.
Well boxed and protected in transit.

3 June 2023
Rated 5 out of 5 stars

Delighted

Delighted! I ordered the peptide mist and personalised serums which I will keep using for the next weeks. The first impression is they are excellent, loved the packaging, the speed, the textures. And mostly the detailed information on ingredients!

5 June 2023
Rated 4 out of 5 stars

Universkin Best Serums Ever

I have been using the Universkin serum for years and this combo improved my skin immediately. There is nothing like the serum ingredients that controls redness like Universkin. In my experience Universkin makes the most customized and effective skin care products. Also, the company prepared the order quickly and efficiently.
The reason I rated this experience 4 of 5, is connected to the delivery experience which was a nightmare but out of control for Universkin.
When I reached out to Universkin to discuss the delivery snafu, I received a personal email response and a solution for the future.

31 May 2023

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