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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting significant improvements in their skin conditions. Many people highlight the ease of the ordering process and the speed of delivery as major positives, with some receiving their items the very next day. However, some customers also noted issues with their orders, specifically regarding incorrect delivery terms that led to unexpected customs charges. A few other people also felt that certain products, particularly sunscreens, caused a burning sensation or did not meet their expectations for quality compared to other brands.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery, with... See more

Order

Reviewers highlight ambiguous aspects of the ordering process. Many customers found the ordering procedure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a customised serum pack on their website- easy to use and fast delivery. Products are superb, it is my third time ordering from Universkin and will definitely do it again.

Rated 5 out of 5 stars

Extremely easy to buy and fast delivery. Love the product. Perhaps a tiny comment: improving the packaging itself would be a plus:) Though we do prefer better quality products over expensive package... See more

Rated 5 out of 5 stars

It was easy to order and arrived quickly. Love this product. I still have one on the go but I learned that they may be available ONLY through a dermatologist in the near future. So glad they let me kn... See more

Rated 5 out of 5 stars

If you have been dealing with skincare issues for a long time like, as I have, and you are considering trying Universkin - please, make yourself a favor and try it. I'm truly amazed by the... See more


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Since its inception, Universkin has sought to empower doctors, providing them with the tools to create each individual’s ideal, tailor-made skincare to help them achieve the most remarkable results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Immediate response

I had an unpleasant situation with the delivery of products and I was assisted and helped extremely quickly and the products are excellent.
Thank you very much!

26 September 2024
Rated 3 out of 5 stars

Expensive…

For the price I expected better and quicker results.. I dont have over $500 to spend every 3 months on skincare. Will probably continue with the cleanser but that's about it.

16 August 2024
Rated 5 out of 5 stars

Wonderful Customer Service…

After posting a review about challenges I had experienced with a Universkin SPF product, I was contacted by the company. They asked questions about my issues, showed an interest in my skin problems, they gave advice, supplied an alternative product to help with my issues and monitored my progress using the products. I cannot speak highly enough of their support and professionalism. They have enabled me to use the SPF product without my previous issues recurring. Universkin have given me great advice and information and earned a customer for life. Thank you so much.

26 August 2024
Unprompted review
Rated 4 out of 5 stars

repurchasing serums

I shared my finished serums formula and they shipped the new bottles really quick. Good customer support!

26 July 2024
Rated 5 out of 5 stars

Fully recommend

Really great product - La Poudre Solaire. It is easy to apply and protects you extremely well if you know how much and how often to reapply it.
Also, it was deliver very nice packed and within shortest term. Fully recommend!

17 July 2024
Rated 5 out of 5 stars

Thank you note

I’m very happy with the products. The quality of the texture and the ingredients really make a difference. My skin has never looked better!

11 July 2024
Rated 5 out of 5 stars

Website is easy to access and clear…

Website is easy to access and clear instructions to buy items. Had a situation on my first online purchased but had a super gentle and nice customer service officer to help me throughout the process and the problem was resolved and managed to ordered the items. Highly recommended website and timely delivery. Keep it up, bravo.

Rosalind
France

11 June 2024
Rated 4 out of 5 stars

I love it

I love it! The only reason I don’t go for 5 stars is because it is a bit too dark for my fair skin and I need to combine it with my regular powder.

29 May 2024

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