Unitel Direct Ltd Reviews 

3,412
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and polite, consistently providing excellent guidance and support. Many appreciate the quick responses and positive interactions, building confidence in their processes. Reviewers often highlight the great service, noting its effectiveness in achieving positive results like improved search engine rankings. However, some customers noted significant issues with service, particularly regarding website performance and payment practices. People reported that created landing pages were ineffective, failing to generate customers and often not found through general searches. Additionally, some reviewers were dissatisfied with payment transparency, mentioning unhonored verbal agreements or concerns about payments for undelivered services or unrequested renewals.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, polite, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme disappointment... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Website

Customers had negative experiences with website services, often reporting a lack of information or details... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing dissatisfaction with payment processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Rated 5 out of 5 stars

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discus... See more


Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,412)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done Melissa 5 Stars

HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving 5 star report. I wish all telephone ops had her mannerism. Keep up the good work.
Chris Moore (Whitehaven launderette).

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Jason customer service

Jason from unitel customer service, usually calls every month for check up. Which is great, it's always good to get updates on progress. But as for the overall unitel bringing in business, I am not so sure about that. I have personally have not seen difference between last two years of sales to this year since I have joined unitel.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

BE WARE!!! MONEY GRABBERS

BE WARE!!!! When you 1st sign up they are all nice and offer you all the help you need, I got no results from the site and when I asked to cancel, the manager said NO! I was not allowed to cancel and that I agreed to a rolling contract, which I had not, he then went on to threaten my personal finances if I refused to pay for the next year. When I started this contract I was told I could try it out for a year and if I wanted to renew I could do that when the time came nothing about being obligated to stay with them for life!! MONEY GRABBERS!!

20 June 2025
Unprompted review
Rated 4 out of 5 stars

A slow to sort website but seems to be working

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting the customer and giving results and performance of the website on a regular basis. As we are paying for the service. But we seem to be receiving webiste hits and enquiries. So all good at the moment.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Paid over £700 in April to get better…

Paid over £700 in April to get better search results in my local area for certain keywords what I got was a domain name with a basic website linked to my original website and search results have dropped rapidly and can no longer be found do not use this company or Armarda internet you have been warned

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Melissa in customer care is excellent…

Melissa in customer care is excellent at her work in liaising with myself and my business.

However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for my business is not delivering any new business as promised, which is disappointing.

Melissa is trying to restore this value with their team internally, however i feel that maybe too late.

Jason Black
Ireland

12 June 2025
Unprompted review

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