Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... See more
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Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... See more
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Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... See more
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Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her uni... See more
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Company details
Written by the company
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Written by the company
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contact info
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, United Kingdom
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4.3
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Broken Items Upon Arrival
It was great and very convenient to have bedding, towels, and a basic kitchen kit waiting at my housing when I arrived. What wasn't great was that one of the bowls and one of the plates was broken when I opened the box, meaning that I only ended up getting half of the dining set I had paid for. It is a shame that the kit wasn't packed more carefully.
13 September 2025
Reply from UniKitOut
Hi Laura,
Thanks so much for taking the time to leave this great review, its really appreciated!
So sorry to read you have received some broken crockery. Our packaging is designed to safeguard the product during transit (we are committed to environmental sustainability and therefore minimise excess packaging), but unfortunately, occasional breakages can occur during this transition.
Please contact our customer service team who will be more than happy to process a refund for the damaged items.
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Saanvi,
Thanks for the great review! Its really appreciated.
Hope you're enjoying your UniKitOut goodies :-)
Take care,
Emma
Everything was on the bedroom when we…
Everything was on the bedroom when we arrived. The service was very good and very easy to ise
20 October 2025
Reply from UniKitOut
Hi Marta,
Thanks so much for taking the time to leave this great review, its so appreciated.
So happy to hear how helpful you found our service :-)
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Luisa,
Thanks so much for sharing your thoughts. I'm so glad to hear you had such a positive experience :-)
Wishing you all the best,
Emma
Very happy with the service
Very happy with the service! Made move in day so much easier and really took away some stress!
16 October 2025
Reply from UniKitOut
Hi Rachel,
Thank you so much for taking the time to leave such a great review, its really appreciated.
Hope you're settling into uni life.
Wishing you all the best,
Emma
Horrible Dont buy please !
Horrible one plate was broken everything is so low quality, the bedding stain my face blue and in the washer machine turns everything blue, the hangers are broken after 2 weeks of use ! The crockery now is black ! The only good thing of the kit is the potato peeler ! And you can find everything more cheaper in Temu or SHEIN or even in a local store ! I don’t recommend at all ! Is a burglary!
16 October 2025
Reply from UniKitOut
Hi Juan,
I'm so glad we were able to resolve your issues together, although I am still waiting for the images you offered of the items you were unhappy with.
As mentioned in my emails dated 20th and 22nd October, it would be so helpful to our quality control team and procurement department to receive these images so we can look to make improvements.
I do hope you are still able to send them. :-)
Emma
Ideal for those having to travel by plane
Great choices of quality items and great after sales service. Something was broken on delivery and a refund or replacement was offered, Would recommend, especially good for us as we had to travel by plane from the Channel Islands.
15 October 2025
Reply from UniKitOut
Hi Julia,
Thanks so much for taking the time to leave such a positive review :-) It really means so much to us!
Hope L is settling into uni life.
Wishing you all the best,
Emma
Not the value I was expecting
UPDATE: I've been contacted by the UniKitOut team and they take their review's seriously. I was refunded for the products that were damaged and with what I had most complaints about. Their customer service is great and with some adjustments to the quality of the products they could do really well.
I would say that it is a complete ripoff. The cheapest quality products you can imagine. The bedding is completely synthetic, which is non-breatheable and makes you constantly sweat during the night. Very strong chemical smell. Kitchen towel is not absorbing water at all and leaving cloth residue even after washing it twice. On top of that, one of the plates and bowls were broken when I opened the package. Do not recommend.
9 October 2025
Unprompted review
Reply from UniKitOut
Hi Mikk.
I'm so glad we were able to resolve this together.
Wishing you all the best,
Emma
It has everything you might need inside…
It has everything you might need inside and has a fast delivery,the only problem was that one of my side plates and a bowl was broken
27 September 2025
Unprompted review
Reply from UniKitOut
Hi Damla,
Thanks for taking the time to leave this fab review!
So sorry to read you have received some broken crockery. Our packaging is designed to safeguard the product during transit (We are committed to environmental sustainability and therefore minimise excess packaging), but unfortunately, occasional breakages can occur during this transition.
Please contact our customer service team who will be more than happy to process a refund for the damaged items.
Take care,
Emma
So great the service was!
So great the service was!! And ai received double kits from UniKitOut, wish have a purchase next time~
22 September 2025
Reply from UniKitOut
Hi Jingjing,
Thanks so much for taking the time to leave this great review! Its really appreciated.
Hope you're settling into life in the UK.
All the best,
Order with a month advanced time
Communication was good I suppose, but ultimately just screwed me around for a business week when in the meantime I didn’t have any bedding, would be good ordered this maybe a month in advance
25 September 2025
Unprompted review
Reply from UniKitOut
Hi Eran,
Thanks for taking the time to leave this review and I'm really sorry for the hassle you went through.
You’re right, your parcel was delayed with DPD for about 24 hours, so it didn’t arrive on the day you requested. They tried to deliver the next day, but unfortunately no one was available to accept it, so it was sent back to the local depot for another delivery attempt the following day.
By that time, you’d already asked us to cancel the order, so we did that straight away for you. We completely understand how stressful this must have been, especially as a new student just arriving in a new city and needing your bedding essentials sorted quickly.
We genuinely did everything we could to try and get it delivered to you on time, but sadly the courier let us down on this occasion.
I really appreciate the fact you acknowledged our communication, this will mean a lot to the customer care team.
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Rongze,
Thanks again for taking the time to chat with me and I'm so glad we were able to resolve this together.
Wishing you all the best,
Emma
Ordered premier box for my daughter…
Ordered premier box for my daughter move to Manchester. The contains where great.
It totally saved alot of running around to get things and deliver to the university (we are in London) It was a great start .
I was concerned I'd put a incorrect delivery address but customer services ( yes you get a human being) could not of be more helpful. I will highly recommend
11 September 2025
Unprompted review
Reply from UniKitOut
Hi Karen,
Thanks so much for taking the time to share your experience. Its really appreciated.
I'm so glad M is happy with her kit and I hope she's settling into student life "up north". 😀
Wishing you all the best,
Emma
Misleading
Comedy of errors and big bold claims on their website fully stating.
"As we work with most Universities in the UK, we can arrange pre-arrival delivery, meaning your student essentials will be ready & waiting for you when you arrive.
No extra luggage charges & no refused parcels = No hassle."
Ordered on the 8th for delivery on the 11th for my sister in law who's travelling 4500 miles to be at uni. she's arrived to nothing...
This means extra hassle, more money,major inconvenience.
You clearly don't work closely enough with your delivery partner DPD.
Your not as comprehensive as you think you are.
And absolutely should not be making claims like above when you cannot fulfil them.
I've reached out on multiple emails, left my number, even offered to pick up directly. Sh*show.
P*ssed off is an understatement
11 September 2025
Unprompted review
Reply from UniKitOut
Hi Chris,
I’m really sorry to hear about your experience. I completely understand how disappointing and stressful this situation must have been, especially after arranging everything ahead of your sister in law’s arrival.
This certainly isn’t the level of service we aim to provide and I apologise that our delivery process fell short on this occasion.
While we work closely with our courier partners to ensure pre-arrival deliveries run smoothly, it’s clear that didn’t happen here and I can only apologise for the inconvenience it’s caused.
I trust the customer service team were on hand to help with any refunds requested. If you would like me to look into this further for you, please contact me directly at emma@unikitout.com with your order number.
Wishing you all the best,
Emma
Excellent personalized service
Good morning Emma and UniKitOut,
Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room — no stress or worry on her part.
It’s greatly appreciated.
12 September 2025
Reply from UniKitOut
Hi Stella,
I cant thank you enough for this lovely review. Its so appreciated.
I hope E has settled into uni life :-)
Take care,
Great customer service
Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in. My only minor problem is that the towel hook falls off within an hour of being stuck onto the wall, but everything else was great.
10 September 2025
Unprompted review
Reply from UniKitOut
Hi Darvin,
Thanks so much for taking the time to leave this great review! Its really appreciated.
Sorry to hear about your towel hook. Please get in touch with our customer sales team who will be happy to resolve this for you.
Take care,
Emma
Sarah has been a massive help
Sarah has been a massive help. I had many issues while placing my order. But I was guided patiently and the process was made super smooth for me. Thank you so much.
21 August 2025
Unprompted review
Reply from UniKitOut
Thank you so much Adita for your kind words, we discovered there were some network issues in India which Shopify are now working to resolve - I am so glad we were able to help you and I wish you all the best with University! Thanks again, Sarah
Great customer support!
I ordered a kit and realized I chose the wrong delivery date, the UniKitOutTeam replied quick to me on email and helped correct the date. They are kind and offer great customer support!
21 August 2025
Unprompted review
Reply from UniKitOut
Hi Simone,
Thanks so much for taking the time to leave this amazing review, its really appreciated!
I'm so glad to hear the customer service team were on hand to assist you.
Wishing you all the best,
Emma
Kitchen kit early arrive
6 August 2025
Reply from UniKitOut
Hi Thawin,
Thanks for taking the time to leave a review, we really appreciate it.
Good to hear there were no delays with your order :-)
Wishing you all the best for this new chapter,
Emma
Good and fast
6 August 2025
Reply from UniKitOut
Hi Yu-Chun.
Thanks so much for taking the time to leave a review. Its really appreciated!
Hope you are settling into uni life.
Take care,
Emma
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