Unibet Reviews 

2,605
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience for betting and gaming. Many people report a positive overall experience, often highlighting quick and problem-free withdrawals and payouts, indicating a reliable financial process. However, some people were not happy with customer service, frequently citing poor communication and unhelpful live chat. Many also faced account suspensions and held funds, especially after winning, often due to excessive document requests and unclear rejections. A few users also expressed doubts about game fairness, noting low payout rates and less generous bonuses.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as the "best gaming... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant frustration over... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as... See more

Customer service

Customers consistently note negative experiences with customer service, often citing restricted or suspended... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide range of games, frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,605)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I see customers giving this site good…

I see customers giving this site good reviews. I have been with them a number of years but suddenly when I used the safer gambling tools they started blocking me regularly even though I was well within my monthly limit. Reluctantly I have decided not to bet with them anymore.

Be warned it use to be easy for me to deposit and withdraw but if you do use the safer gambling (SG) tools like you are encouraged to do then the stress goes spiralling with Unibet blocking the games that the customer likes to play.

Also my advice is be careful of how much money you lose if you do not use the SG tools available as gambling sites are there to win your money and honestly they do not care how much money you lose. The advertising is just for show as they are required to do it.

Please be careful especailly if you have a family

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam site ive just deactivated my…

Scam site ive just deactivated my account they withheld winnings my advice do not give these guys your money there are much better genuine sites out there that wont con people.

27 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Raymond,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Account was restricted without notice

Account was restricted without notice. Was unable to bet or withdraw balance to close the account. Absolutely zero response from their team for over 3 weeks. Nobody ever responds to legitimate questions. No idea how this company are even allowed to trade. Would steer well clear of opening a betting account with Unibet. Will be interesting to see if l finally get any response from any of their so called "teams". But am not hopeful after 4+ weeks so far. Sooner they close the account and refund my balance the better. I do not know the reference number unibet have asked for before they respond to this. Over 4 weeks ago my account was restricted for deposits, withdrawals and placing bets. I got an email asking for proof of earnings l sent them proof twice as the 1st was over 3 months old. It took a week to be told this and when l sent proof the 2nd time nothing changed. There was no contact from their so called "team". Only when l spoke to Kenny on live chat did l find out that they wanted a 90 day bank statement, wage slips or self assessment tax form, none of which l am comfortable sharing with them. I requested them to withdraw my balance and close my account. All straightforward you would think. . . But this is Unibet who only respond when they get a 1 star review.

28 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Darren,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.

Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

All document requests must be fulfilled so that we can complete the verification process.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Avoid at all costs

Would give a zero review but can’t. Poor company. Joined and within 30 seconds had my account blocked due to an affordability review. Which is funny because my affordability is fine. Please don’t sign up and waste your money with this group. Go with sky vegas or someone else.

26 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Stephen,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Don't listen to the fake positive…

Don't listen to the fake positive reviews.

As soon as I won a bet, these crooks froze my account. Asked me for a copy of ID and bank card which they refused, and never allowed me access to my account again.

Due to this I was never able to access my winnings. I have used Skybet, Bet365, Paddy Power, William Hill, and never had this issue with them.

Please don't use Unibet, they will freeze your account and keep your money when you actually manage to win.

Edit please advise where you would like me to contact you and I will send my details again.

6 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Scam

Scam, do not use, won £2,000 then the suspended my account, it’s a con website, please don’t use.

11 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Angela,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Had to delete

Had to delete. Loss after loss as usual like every other site. Something very suspicious with their games. Nothing happens. I deposited £200 and was at £0 within about 7 minutes with a few £1 & £2 wins. You just watch your money drain. I understand how gambling works but this is not fair gambling. This is fraud. This is games being restricted and there’s a reason why you’re not getting a bonus. Shocking stuff. Found out from the gambling commissioners office it’s perfectly legal for some sites to use game blockers!! Soemthing i never knew, they make sure not to advertise this don’t they. Since 2021 95% of all gambling sites use game blockers which is why it’s so rare to get a bonus. I’m disgusted. Wish I knew. Deleted permanently like all other sites. Finally feel free. Don’t let these games and sites control you. It’s all fake it’s all rigged and don’t ever forget the main truth - The House Always wins.

24 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Jim

Thank you for taking the time to share your experience — we’re sorry to hear how disappointing it felt for you. We understand how frustrating it can be when play doesn’t last as expected, especially when comparing experiences across different sites.

Please rest assured, that all of our games are independently audited and also ran through the Random Number Generator, this means that this cannot be manipulated to favour or disadvantage any player and ensures fair game play and honest payouts.

We appreciate you sharing your perspective and are sorry your experience didn’t meet expectations. Your feedback is valuable and helps us continue to review how we communicate and support our players.

Furthermore we can see that you requested for your account to be permanently closed and this will be actioned accordingly.

Kind Regards,
Team Unibet

Rated 1 out of 5 stars

Do not register and play

Do not register and play. Is a scam site . I was playing over a year and they never give anything back not even a penny £2000 over i put on games and never winn just eat money. DO NOT PLAY YOU WILL LOSE EVERYTHING
Regarding the answer
Don't try to be hero here because you guys are a scam .
I've spoke with the team and all I have the answer was . I'M SORRY TO HEAR THAT. WE CAN'T DO NOTHING. so don't come here with the answer our team can help you with that because I've been already there and you're a scam and don't care about people losing money all you looking is to take money from people and nothing give back. So Shut up 🤬

24 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Sandu,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Disgraceful treatment of a long time…

Disgraceful treatment of a long time customer. Had my account suspended or put on "a temporary block" multiple times, usually coinciding with me winning a significant amount. Logged in to be told that my block was lifted...but I was unable to access any bonus or rewards features - funnily enough I'd built up significant points that were now inaccessible.

A shower of absolute crooks.

21 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 5 out of 5 stars

Great experience

Great experience, easy to use, quick deposits and withdrawals, clean web site design. Casino games are excellent, great dealers, attractive tables, wonderful!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I enjoy playing games on unibet

I enjoy playing games on unibet, always play well and I've had good returns. Never had any issues an I'm.sure if I did they would be resolved quickly.. no complaints.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE WARNING SCAM SITE

DO NOT USE WARNING SCAM SITE, THEY TAKE YOUR HARD EARNED MONEY LETTING YOU DEPOSIT FUNDS UNTIL
YOU START WINNING THEN THEN BLOCK
YOUR ACCOUNT STOPPING YOUR WITHDRAWAL WINNINGS JUST LOOK AT THE AMOUNT OF NEGATIVE REVIEWS STATING THE EXACT SAME I HAVE BEEN IGNORED FROM THEM FOR OVER A YEAR NOW I AM TAKING THEM TO SMALL CLAIMS COURT BUT STILL AFTER EMAILING THEM ASKING FOR THE FULL COMPANY REGISTERED NAME, FULL COMPANY REGISTERED ADDRESS AND COMPANY REGISTRATION NUMBER TO PIT ON THE SMALL CLAIMS COURT PAPERWORK THEY STILL IGNORE ALL EMAILS HOW THIS COMPANY CAN STILL BE ALLOWED TO OPERATE IS BEYOND A JOKE AMD HOW THE UK GAMBLING COMMISSION AND ECOGRA AND THE UK GOVERNMENT STILL ALLOW THEM TO BE IN BUSINESS KNOWING DAM WELL THEY ARE BREAKING EVER LAW IN THE BOOK IS BEYOND ME THEY ARE OBVIOUSLY GETTING BACK HAND PAYMENTS FROM UNIBET SCUM

OVER 2 YEARS IT HAS NOW BEEN TRYING OVER AND OVER AGAIN TO WITHDRAW MY £610.00 AND STILL NO CLOSER!!!!

WHAT CRACKS ME UP IS I WAS FULLY VERIFIED WHEN BEING ALLOWED TO OPEN MY UNIBET BETTING ACCOUNT, BEING ALLOWED TO DEPOSIT THOUSANDS OF POUNDS, PLACING GOD KNOWS HOW MANY SPORTS BETS OVER MONTHS, BUT THEN WHEN YOU START TO GET A BIT OF LUCK ON YOUR SIDE AND START WINNING THIS IS WHEN ALL HELL BREAKS OUT AND UNIBET THEN START PLAYING ALL THERE DIRTY TACTICS AND FREEZE YOUR ACCOUNT WITHHOLD YOUR MONEY AND START ASKING FOR ADDITIONAL VERIFICATION!!!! BUT THEY NEVER ASK FOR ADDITIONAL VERIFICATION WHILST YOU ARE DEPOSITING HUNDREDS OR THOUSANDS OF POUNDS AND LOOSING BETS OVER MONTHS!!!!

AND TO TOP IT OFF MY REGISTERED DEBIT CARD ON MY ACCOUNT HAS BEEN FULLY VERIFIED AND STATES THIS ON MY UNIBET APP BUT THE VERIFICATION THEY ARE ASKING FOR IS FOR A DEBIT CARD THAT IS NO LONGER ON MY UNIBET ACCOUNT AND THAT IS NO LONGER REGISTERED ON MY ACCOUNT AND IS NOT EVEN ON MY PAYMENT METHODS LOL!!!!

BUT STILL I PROVIDED THEM WITH THE CLEAREST I MEAN CLEAREST PHOTO OF MY CARD SHOWING MY NAME, FIRST 6 NUMBER AND LAST 4 NUMBERS OF LONG CARD NUMBER, SIGNED, EXP DATE, ACCOUNT NUMBER, SORT CODE AND ALL 4 CORNERS, IN PERFECT LIGHT, NO SHADOWING, NOT CROPPED EVEN A PARTIALLY BLIND PERSON COULD EASILY READ EVERY DETAIL!!!!

BUT LIKE THOUSAND AND THOUSANDS OF CUSTOMERS UNIBET SCAM AND ROB ON A DAILY,WEEKLY AND YEARLY BASIS ALL THEY DO IS REJECT YOUR UPLOADED DOCS CONSTANTLY TIME AND TIME AGAIN THEN BECAUSE THEY CLEARLY NO THESE UPLOADED DOCS ARE CLEAR AS DAY THEY THEN THINK RIGHT WE WILL START ASKING FOR BANK STATEMENTS OF THE CRYSTAL CLEAR UPLOADED DEBIT CARD THAT THEY KEEP REJECTING THEN START REJECTING YOUR UPLOADED BANK STATEMENTS THAT AGAIN CLEARY SHOW MY FULL NAME, ADDRESS, POST CODE, ACCOUNT NUMBER, SORT CODE, KINDRED GROUP PLC TRANSACTIONS WITH THE LAST 4 LONG CARD NUMBERS FROM THE DEBIT IM QUESTION, BANK LOGO AND NAME AS ITS THE DOWNLOADED STATEMENT OF MY ONLINE BANKING, IN PDF BUT THEN REJECT IT SAYING DOCUMENTS NOT ALLOWED INCORRECT DOCUMENTS BUT THESE ARE THE DOCUMENTS REQUESTED!!!!


THE CUSTOMER SERVICE IS SHOCKING WELL NON EXISTING!!!!

UNIBET ARE JUST THIEVES, DIRTY CHEATS, CON ARTIST AND RUIN PEOPLES LIVES

9 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

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