I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.
A fair Betting site one of the more professional sites
Good betting experience. Easy website. Usually best odds on horse racing. I don't bet on anything else.
Company details
Written by the company
Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.
Contact info
Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar
- @
- unibet.co.uk
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They entice you in with a good offer…
They entice you in with a good offer for new customer and then get out of it using t+c. Not trustworthy. Stay away
19 May 2026
Unprompted review
Easy to navigate no problems with any…
Easy to navigate no problems with any aspects of the system
15 May 2026
Unprompted review
DO NOT USE UNIBET!!!
I used unibet occasionally for a year and then when I used them as my main bookie and started winning they suspended my account and won’t let me withdraw any of my money. I then through looking online found lots of people had similar experiences. Then after a long time they reached out to me to ask for extra documents even though I was already verified so I uploaded them anyway and was told it would be looked at within X amount of working days and it has gone post that period of time and they still haven’t been looked at and verified so I can bet and withdraw or declined and asked for more at least just nothing but silence. Live chat are useless and say you can’t speak to anybody and it will be looked at eventually. Messaging members of staff on community help forums ends up with them ignoring you. It’s a sneaky thing they’ve put in their T&C’s so they can keep your money if you do well.
1 April 2026
Unprompted review
Reply from Unibet
Dear Sir,
Thank you for sharing your feedback.
We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays. Due to the volume of our queues, this is affecting our timeframes, however, we are doing all we can to get you through this process as quickly as possible.
Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.
As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):
6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.
You will be notified as soon as further information and updates become available.
We do appreciate your feedback and your continued patience during this process.
Kind regards,
Unibet Team
Easy to use, great games
Easy to use, great choice of games and new arrivals great stuff.
18 May 2026
Unprompted review
Its a fun real casino app to play
Its a fun real casino app to play. Their bonuses are good too!
17 May 2026
Unprompted review
Very strong team and helpful on chat
6 May 2026
Unprompted review
A great site to navigate and lots of…
A great site to navigate and lots of variety, will recommend to friends and family.
12 May 2026
Unprompted review
The live casino is an amazing and fun…
The live casino is an amazing and fun feature, being able to interact with other users and staff helps emulate the real casino experience
4 May 2026
Unprompted review
good free spins on spin a win sometimes…
good free spins on spin a win sometimes apart from that a great app
6 May 2026
Unprompted review
another total rippoff of a UK casino.Do…
another total rippoff of a UK casino.Do not go near these obviously scripted and influenced slots on these unscrupulous toilets for your money.I hadnt played on a Unibet casino in over 18 months maybe more and its just as bad as every other UK casino ive played recently.Endless dead spins,no bonus ever and if by a miracle you get one you get pennies back.These online casinos in Britain are the worst in the world in my opinion because ive played on slots all around the world.
6 May 2026
Unprompted review
Reply from Unibet
Hi Giuliano,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Honest casino easy to use and reliable
Honest casino easy to use and reliable
5 May 2026
Unprompted review
Absolutely fabulous app i recommend…
Absolutely fabulous app i recommend this app to anyone who has a trust issue with gambling apps this is your best app to trust!
5 May 2026
Unprompted review
They are scam
They are scam. They will reject all the documents you provided to verify your accounts and will say they are not up to their standard even you provided a proof of ownership document for your bank account.You will never get your money back. Please avoid this site.
3 May 2026
Unprompted review
Reply from Unibet
Hi Ho,
Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.
We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.
If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.
Kind regards,
Unibet Team
Avoid the site
Avoid the site. Massive Scam
I have recently been facing an issue that I see other people in the review section also complain about. Out of nowhere my account was suspended, meaning I cannot play, nor can I withdraw my money. If they suspended it for 'safer gambling' reasons, they wouldn't suspend the function of withdrawing money.
I have been on live chat for the past 4 days asking them for an update, and every single time they say that neither I nor they can contact the safer gambling team and I just have to wait for them to get back to me. Account verification isn't the issue, as I have verfied it multiple times.
Imagine there's £170 of winnings in the account, and their response is, 'There is nothing we can do. There is nothing you can do, and all you have to do is wait for the gambling review team to contact you.' Either this team doesn't exist, or they are completely unprofessional. What company doesn't allow you to contact their review team?
All I can say is there are many better alternatives to this company, and ultimately it feels like a complete scam. Avoid at all costs.
30 April 2026
Unprompted review
Reply from Unibet
Dear Sir,
Thank you for sharing your feedback.
We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.
Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.
As outlined in our terms and conditions:
6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.
Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.
All document requests must be fulfilled so that we can complete the verification process.
You will be notified as soon as further information and updates become available.
We do appreciate your feedback and your continued patience during this process.
Kind regards,
Unibet team
Signed up with £10 with 250 free spins
Signed up with £10 with 250 free spins, never received spoke to online and then tells me I opted into £30 for 300 free spins I said if I put another £10 will I have the 300 free spins and told me I needed to put £30 on again as one transaction argued with the online person and got no where so closed my account biggest scam ever!! Don’t waist your time or money!
3 May 2026
Unprompted review
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