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Unibet Reviews 

2,602
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ease of navigation and straightforward user experience, finding it simple to log in and locate their preferred games. People often enjoy a good betting experience with a wide selection of options and generally positive initial interactions. However, some customers also noted significant dissatisfaction concerning withdrawals and account management. Reviewers frequently report issues with funds being held, accounts suspended without warning, and difficulties in accessing their winnings. Additionally, many people experienced poor customer service, citing unresponsiveness, lack of communication, and unhelpful live chat interactions when problems arose. There are also concerns about ungenerous bonuses and lower payout rates compared to other platforms.

What people talk about most

Website

People report ambiguous experiences with the website, with some customers praising its clear, straightforward... See more

Payment

Consumers find payment to be a source of significant frustration, primarily due to difficulties with... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website clear,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration over... See more

Product

Reviewers mention ambiguous feedback about the product, with many praising the great games, wide range of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(2,602)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Avoid

Very slow at verification two weeks later still not verified after winning £8000 deposited £1500 quick enough to take my deposit but not quick enough to pay out. Uploaded passport , bank statements , bank card , and still not satisfied with the information now they want a bill madness if you ask me but there quick enough to take your money never again avoid! Then when you talk to them you get a ai response instead of speaking to an actual human. Asked them to verify oh we’re busy processing a lot of verifications currently as if that’s my problem , that’s there problem. Quick enough to take a deposit but block your account when you win big as they don’t want to pay out your winnings. Will be seeking legal advice and if it has to go to a small claims court I will take them there.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

I would like to say how stupid is this…

I would like to say how stupid is this unit bet I winn money they bloked it put me on hold and make me wait for my money 2 weeks and after they bloked my account how many time I send the bank statmen passport it the first play wen I iopne the account i did the verification it was showing green all good after wen you win big amount they dont want to pay shitsh acount ever unit bed

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Corrupt scammers

Do not use this site under any circumstances, a 5 fold bet was won to the tune of over £5k , they decided they weren't going to pay and sent back the original deposit and blocked the account, going to be taking them to court, you have been warned do not use them .

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I have provided all documents requested…

I have provided all documents requested by the app they are questions my tranactions on my bank I am very confused to why they are asking about transactions on bank that is nothing to do them

I have used the Unibet account once deposited 1700 and withdraw 4000 that was okay I go on to try again and lose 1600 off a £2000 have I deposit that leaves 400 in the uni bet app I then deposit 2000 again totally 2400 which is when they block my account and asking questions about my bank statements you can clearly see on bank statements my partner sends me money to my account as my account you can not deposit you can only receive by transfer

I have explained this situation already to still be asked silly questions about transactions on my bank

This is the worse experience I have ever had with a gambling site seems like they are trying to come up with something to not pay me my funds which you can clearly see has come from trusted payee

If this is not resolved shortly I will be taking legal action against Betway as they are asking about transactions that are not even to do with the deposit and not even in the time frame of me using there app AVOID APP they try delay for any reason and look for reason to not give access to funds

30 June 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute shit company

What an absolute shit company, 14 days they have STOLEN my money, because they are do a verification check, what total bunch of nasty, vile people, I SHALL BE TAKING THEIR CEO TO COURT FOR THEFT, as well as stress and frustration, absolute garbage.

29 June 2026
Unprompted review

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