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Unibet Reviews 

2,602
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ease of navigation and straightforward user experience, finding it simple to log in and locate their preferred games. People often enjoy a good betting experience with a wide selection of options and generally positive initial interactions. However, some customers also noted significant dissatisfaction concerning withdrawals and account management. Reviewers frequently report issues with funds being held, accounts suspended without warning, and difficulties in accessing their winnings. Additionally, many people experienced poor customer service, citing unresponsiveness, lack of communication, and unhelpful live chat interactions when problems arose. There are also concerns about ungenerous bonuses and lower payout rates compared to other platforms.

What people talk about most

Website

People report ambiguous experiences with the website, with some customers praising its clear, straightforward... See more

Payment

Consumers find payment to be a source of significant frustration, primarily due to difficulties with... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website clear,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration over... See more

Product

Reviewers mention ambiguous feedback about the product, with many praising the great games, wide range of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(2,602)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID. They hide EVERYTHING in tiny tiny writing in the terms and conditions. I deposited £30 to qualify for the free spins bonus. After losing it all without winning a penny. They then tell me I shouldn’t have used Apple Pay and needed to use a debit card. WHY? Anyway, I then deposited using debit card and got my spins after speaking to customer service as they did not come through. I ended up winning £67. From a total deposit of £60. I went to withdraw it and it said I can’t. I contacted the agent chat again and they said I need to get £677 in order to WITHDRAW!?!!! The agent said they are not customer facing and cannot help atall! Reported to UKGC (ruby even said they don’t comply with their rules)

16 June 2026
Unprompted review
Rated 1 out of 5 stars

dont use them

had a small win they suspended my account proof of this proof of that after several months back and forward I have lost count how many times I forwarded my things again to be told not good enough think they want me to go to professional photographer now after all this they say forgot to tell you we need another picture now of you outside your front door ive given up now that is what they want you to do but ive only given up with them. will go to the Maltese gaming commission see what they say.they are impossible and arrogant as you can be in chat, if you have other account use it if these are your only choice I would stop betting.thay got 1 star because the lowest I could give and its far more than they are worth

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Site that takes all...

My poor son dared to play this shocking site yet he is far to polite to say anything yet I am not.. Empty spins and when free spins fall you are paid pennies only from them.. I urge all to not give your hard earned money while they sit on their bums getting rich off it.. Shocking .. He will never play there again...

14 June 2026
Unprompted review
Rated 1 out of 5 stars

My son Jordan Morrison has been able to…

My son Jordan Morrison has been able to deposit on your site every time yet as soon as he wanted to withdraw just 40 pounds you have placed his withdrawal on hold.. Why???
Why allow people to deposit each and every time yet refuse to pay out even small amounts?? Something telling me you are corrupt in your dealings with customers who trust you to be a fair gaming site.. If you release his funds I will update my review but if you don’t he will be closing his account down and urge others to do the same…

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Worse company

Worse company. Takes your money then soon as you wanna withdraw they block your account hold funds. Provided all information they have asked for yet still being denied and they are still holding my funds 2months later. AVOID all cost customer service is price of shit too

5 June 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Kian,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and we understand how concerning it can feel when a withdrawal is delayed.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed before withdrawals can be processed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

This may also include documents in a different format. For example, you may be asked to provide an original PDF formatted file depending on what is needed to complete the verification successfully.

We understand that having a document rejected can be disappointing, but this does not mean withdrawals are refused permanently—it usually indicates that additional or alternative documentation is required to meet regulatory standards.

If you have any questions or would like guidance on what documents may be accepted, please contact our LiveChat service: https://www.unibet.co.uk/help

Our team will be happy to assist you and help move the process forward as quickly as possible.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Still no winnings

I won a bet over two weeks ago and withdrew the funds, but the money still hasn't arrived.

All attempts to speak to them have been ignored.

2 June 2026
Unprompted review

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