Undervalue Appliances.ca Reviews 171

Needed a refrigerator urgently so we purchased one from here and had the order rushed. Paid extra for the expedited shipping. Fridge looked nice from the outside. Inside was a nightmare. There was mold and this clear gelatin-like substance in the corners and hard to reach places. The worker Billy was rude about it and decided to end the conversation without providing a resolution. Terrible experience with horrific customer service.

Edit:

To whom replied:

You failed to mention that Billy decided to abruptly end the conversation without having fully reached a conclusion. It's interesting that you should mention insults and being rude where there was nothing of my sort from my behalf. I understand that you guys are running a business and wish to look as good as possible, that's why you and Billy are making the issue seem as little as possible and trying to pass the blame onto me. Each negative review reflects badly upon you but the service truly did deserve the worst possible rating. Perhaps try to right the wrong instead of justifying the error? I have read many others having experienced bad things as well but those no not affect my situation. As a business that has failed a customer, the onus is not on the customer to make it right, it is the business'. Providing an email to reach customer service does nothing for a customer, especially when the initial point of contact was most unhelpful. The business should be going out of its way to accommodate when they have failed. That's my personal belief when sold a refrigerator filled with mold but then again, I'm not in the business of selling mold.

Got a good set of a washer and dryer... reliable place. Would recommend

Got the best value product with my money .
Undervalue appliances will be my first place to check for any appliances.

Fantastic service — friendly, helpful, and efficient. When my elderly mom’s fridge died, they went the extra mile to ensure she had a new fridge the same day. The unit was exactly as represented, and a great value for the price.

Bought a Kitchenaid fridge. The fridge was in good shape for a used unit. The price was excellent, but there was a minor defect with the unit. Andrew made sure everything was fixed correctly, at no extra cost to me. He stands behind his products.

Very convenient! Andrew saw that I needed a fridge right away as mine had broken down.

He saved the right size fridge for me and delivered it in no time!

Great service!

Dianne

Andrew has been very helpful to deal with - prices are great = hope the product does well for me - very good experience and we helped out the recycle world as well!

I was a little leery purchasing such a large item over the internet. They were very responsive to all my questions. Delivery was easy and quick. I will purchase from them again.

This is a great way to buy used appliances. I appreciated the ability to have the appliances delivered and set up, and the old ones hauled away as I am a single mom. And having a 30 day warranty on them also brings peace of mind. The appliances were in great condition and work great. I would use this company again.

I like how the items are in stock, most stores have weeks long back orders.

Bought a washer/dryer set the other day and everything went flawlessly. Definitely a happy customer and will be recommending them to others

Delivery was very fast. We were impressed how clean the appliance was. There was even air freshener pads inside.

Energy efficient, value for money...
The fridge delivered before time in good condition.
Received as mentioned in ad. Same size, same colour.
Cooling is very fast.

very happy with price and ease of purchase from a local online as cannot get out to look in stores. delivery company (not undervalue) was delayed but undervalue offered me a discount on future purchase because of delay. good customer service, will buy from them again if i have need and i recommend them to others. works good

Great service and very accommodating. Honoured warranty with no problem at all. Would definitely recommend this company!

Service was quick and friendly with a user friendly website. Loved the price and the range of handy services. I would recommend them and use them again!

Great product, fast delivery, great staff

Found a gas appliance I couldn’t find anywhere - for HALF the price. Looks like new. Have bought 3 different appliances from Undervalueappliances now. Would recommend taking a look before paying full price!

We bought a great fridge and would go back!