UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... See more
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... See more
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... See more
Company details
About undercover.co.uk
Written by the company
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContact info
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, United Kingdom
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor sizing and not at all soft…
Poor sizing and not at all soft material. Wasted money as even though I did not try on, they were just compared with existing items I cannot return them. Would not buy again.
29 October 2025
Reply from undercover.co.uk
Hi Pamela
I am sorry to hear that you are not happy with your item. I have had a look through all of our messages and I can not see any correspondence from you regarding this. If you could please contact our customer service team on help@undercover.co.uk regarding this so we are able to provide a suitable solution for you.
Kind regards
Vikki
Beautiful dressing gown
Beautiful dressing gown, Lovely fabric, unusual. I would buy again from the company. Thanks. Shirley. Smith,
28 October 2025
easy to order and came on time.
27 October 2025
Brilliant company to deal with
I really carnt state how professional this service is as they went out of their way to help me when I lost their contact number.
My order was processed immediately. I would state the staff were not only helpful but very professional. Thank you
10 September 2025
Nice product, fast delivery
Really nice product (I ordered a zipped dressing gown for a present for a neighbour), and it arrived really quickly. Would recommend this company.
29 September 2025
Excellent service recent order was acknowledged…
My recent order was acknowledged quickly and I was kept informed of the progress of the order. It was delivered within a few days so I can recommend the company highly.
27 September 2025
Prompt delivery
28 September 2025
Second time of shopping with Undercover…
Second time of shopping with Undercover and will definitely be back. Quality is excellent as is the communication and delivery Prices
are very good too. Thankyou
27 September 2025
Product as described
Product as described, prompt delivery, would use Undercover again
17 September 2025
Prompt service and delivery.
16 September 2025
Short delivery time
Short delivery time. Easy to order. I've tried two sizes and just chosen a third bre in another colour
22 September 2025
Delivered on time and product exactly as ordered!
Easy to order, good follow up with delivery date. Came on schedule and lovely product, exactly what I ordered
17 September 2025
A smooth transaction and delivery
A smooth transaction and delivery. Pyjamas exactly as described. Summer weight as I preferred. No probs. Would happily deal with retailer again.
14 September 2025
Reply from undercover.co.uk
Hi James
Thank you so much for your kind words and positive feedback! We’re thrilled to hear you had a great experience. We did notice that you left a 1-star rating, which might have been unintentional. If that was the case, we’d be so grateful if you could update it to reflect your experience—it really helps our small business. Either way, we truly appreciate your support and hope to see you again soon!
Kind regards
Vikki
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.