UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... See more
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... See more
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... See more
Company details
About undercover.co.uk
Written by the company
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContact info
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, United Kingdom
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and a lovely fit
7 September 2025
Great quality at bargain prices
Ordered a chenille lined beanie and a matching pair of chenille lined grey gloves. They fit perfectly, look lovely and will be a joy to wear. Items arrived quickly and safely packaged.
My second order, multi packs of Bramble walk socks arrived this morning. They are so soft and warm that after trying a pair on to check they fit, I don't want to take them off. Great bargain as well, because of the special offer on buying more than one pack of three, if you order from them on eBay.
13 September 2025
Unprompted review
Prompted service fast delivery good…
Prompted service fast delivery good packaging and items exactly as ordered
28 August 2025
Easy to order
Easy to order. Good range of products well priced. Good quality. Well informed speedy delivery.
5 September 2025
Did what it said in great time
30 August 2025
Happy with Cotton bra
Had the majority cotton bra that i wanted and delivered it in excellent time.
30 August 2025
A great hat
A great hat, comfortable and gold away easily. Ideal when I am playing bowls .
13 August 2025
Great quality nightdress. Very reasonable price.
I bought a nightdress from this company and it's just what I was looking for. Great length, I'm 5'4" and it's calf length on me. Quality is excellent and the delivery was quick.
14 August 2025
Easy to follow instructions when…
Easy to follow instructions when ordering,details on sizes clear and free p and p.I am a senior customer so your set up on line helped me a lot. ( can not remember date of order - but recent )
10 August 2025
I ordered the same dressing gown in 2…
I ordered the same dressing gown in 2 sizes, returned the larger one unopened, getting proof of postage. I am still awaiting confirmation of return, plus refund. I returned the parcel on Wednesday 13th August via the post office.
7 August 2025
Reply from undercover.co.uk
Hi
Thank you for your review. We do advise, once the item has arrived back to us, to allow 2-5 working days for the return to be processed.
However, I have looked in to this and can see that your return was processed and refund actioned this morning (20/08/25).
kind regards
Vikki
Highly recommended company.
I ordered my first item and was really delighted with it. Super fast delivery and excellent customer service. Great communication. Item was real value for the price, very good quality and l have ordered again from this company. Highly recommended.
14 August 2025
The dressing gown I ordered for my son…
The dressing gown I ordered for my son is really nice. Good size and nice material. Delivery was quick too.
14 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.