Underarmour Reviews 

Returned my order 6 weeks ago now and still have no refund or update. Left emails and no response it’s awful service

I wish I had read the reviews here before placing my order with them. I would give them zero stars if I could. Order placed on 29th November and confirmation received. Like others I received an email from Under Armour and DHL saying that it has been shipped to my local Londis for collection. Not received anything to say it was ever delivered. The tracking says its still out for delivery. I went to my local Londis who have not received it. I raised a query with UnderArmour on 24th December and not had a response. This was a Christmas present for my nephew. These people are crooks and should hang there heads in shame. Disgusting company. I would advise everyone to avoid.

Made an order on the 25th of November - was told it was out for delivery on the 27th of November with DHL.

Items haven't arrived. I have requested help from the website with no response.

Tracking shows the items are in a depot.

Under Armour have failed to respond to multiple emails and help requests online.

Shocking customer service! Took nearly a week to reply after I raised concerns about a delivery that never arrived. DHL claimed that I had received it and sent a photo of a parcel outside a different house. Under Armour told me that I had to contact DHL about it. This is a clear breach of consumer and contract law. The website seems to be crashed permanently and I am reading reports that Under Armour were hacked in November and may be about to go bankrupt. This might explain why there are so many complaints about them. I am absolutely appalled that they are still taking money from customers and not delivering the goods that were paid for. This is nothing short of criminal. I will never buy Under Armour goods again.

Absolutely terrible;product material cheap and thin customer service worst I’ve encountered avoid if you want professional service and quality, still waiting for refund 4 weeks after return. I filled a review on the website and they wouldn’t publish as it criticised the product and service!!! No refund 1 month later. Never use again!

Placed an order that was dispatched the following day to DHL for delivery to my local parcel shop. Tracking then failed to change. Query raised with Under Armour and acknowledgement received. Parcel shop confirmed no package received and 3 days later item was returned by DHL to Under Armour. Still no reply from them. This was a birthday gift, so I am without the order and the money I spent. Appalling customer service - avoid at all costs!

Took my money but cancelled my order without telling me!

Ordered a lot other things that were all showing as in stock, on Monday. Recieved an email confirming order. And website says courier is 1-2 days delivery. Today I checked the order and it is still showing as just placed, nothing else.

Checked my bank and the money was taken on Monday.

So I contacted Under Armour and they stated the order had been cancelled as they didnt have the stock........but they hadnt told me. So they took my money, cancelled my order, and did not contact me at all.

Two different agents (as the online chat cut off part way through one) told me different reasons.

Then when they offered a refund or replacement, I said I needed what I had ordered so it would have to be a replacement, they said the goods ARE in stock!

So I have asked for the order to be sent........I will update if / when I receive the goods. They have my money, having the goods would be good. I wont be using them again.

UPDATE:

Following discussion with Underarmour on 04.12.25 (review above) they arranged for my goods to be sent and I received them on 05.12.25.

I have changed from 1 star to 3 stars based on the fact they dealt with the issue quickly and got my goods to me incredibly fast, BUT, regardless of how good that resolution was, they should not have taken my money, cancelled my order and not notified me.

Would I use the online store again, probably not. The brand is good, my husband swears by them, but I would probably buy from another source in future.

Ordered trainers on the black Friday sale ( 21/11/25) but still haven't received my order .
Under armour use DHL as a courier service who are awful.... no updates just claiming delivery will be on the 27th then 28th then 29th and so on .
1st of December now and still nothing ?
Unless your going into a store DO NOT ORDER as the courier service is terrible( I understand it's not under armour fault that DHL are terrible but still... of all the courier services to choose why the worst 1 ?)

I thought Under Armour were a reputable brand like gymshark, but they're not. I received some leggings which had a very sheer part, when they are meant to be solid compression leggings. I emailed them the day after receipt to query whether this is a defect. They responded a while later saying please send images. I sent the images. They then closed my case days later, claiming I never sent the images. I sent them screenshots of my email with the images attached, they then told me again that this email was never sent! I said yes it was, and they finally agreed that it was sent. They said they'd pass the images on to the "quality team" and get back to me. They never got back to me.

Terrible service. Returned 3 items over 3 weeks ago. Yes I did get a refund but only for a belt at £35. In my return package was a full tracksuit as well £65 x2. I am so stressed having to chase this up. Never experienced such bad return issues before with anybody else. I will never use this company again!!

Trainers fell apart after a few weeks and the customer service woman was rude, avoid this brand at all costs.

Delivery was fast but I found it quite inconvenient to find a DHL parcel shop to return the order. They are way less common than other couriers especially in the countryside. I hope my refund comes in good time, after seeing other reviews. The quality of the items was disappointing

Solid brand for sportswear. Wouldn't go much deeper than that. Shoes can have some questionable quality same with stuff like accessories it can be the best thing you've ever bought or the biggest waste of your money. If you know what's worth buying. Buy it otherwise give it a look for reviews and spot any complaints as more likely than not they're true. But Generally you will be happy. Well thats what I think anyway. I recently bought some underskins for rugby and they are the difference maker.

I can't believe Under Armour can't get a simple delivery process right! I order some basketball trainers, 5 days had gone by and I hadn't received an email so check the tracking and they had been delivered to Premier store last Thurs for me to collect. UA have not seny me the barcode for the shop to scan so they wouldn't let me collect. I phoned UPS and they said UA need to give me the code. The problem is with UA you can't speak to a human on the actual phone. I spoke to someone in America who said they would get someone in the UK to contact me. I explained I need the trainers for a game tonight. Still no response from UA and the store is sending my trainers back today. I've wasted so much time on this over the last 2 days and still no further forward. Terrible customer service.

Bought a sports bra. Within a few months and only a few times of wearing, the stitching started coming apart around the strap so I can’t now wear it for fear of the strap breaking and everything falling out (highly embarrassing!) Asked UA for a replacement, repair or refund. They offered me £15 credit! Considering a new one would cost £50 not really good enough. Really poor showing from a big company. Won’t buy from them again.

First time buying from Under Armour. I got a mock neck vest top. Despite being a medium in every other retailer, the fit was a size too small. Okay, fair enough ,but then it got worse.

I attached the prepaid return label and took it to seven different DHL drop-off locations, as instructed by their website. Not one single shop accepted it. For reasons only God knows, Under Armour have decided to use DHL Returns Connect, which no physical location actually supports. Either they can’t scan it using their app, or they don’t even have the app to begin with.

I contacted customer service, and instead of checking the issue properly, the agent assumed the label was damaged and offered to send a UPS label meaning I’d have to find another shop and print it out myself. I’ve since had to call DHL and, as of writing this, I’ve been on hold for thirty minutes.

For a company this large, it’s beyond me how they can’t choose a proper return service that every other brand manages to use without issue. The fit is poor, the customer service unhelpful, and the returns process is needlessly stressful. Avoid.

I wore my underarmour crossbody for the first time this weekend. I was really impressed until 4 mins ago. I caught it on my rucksack and it got tugged while I was getting on the train and one of the loops snapped right off. My phone and money are in it. Considering this this retails for £40 I expected it to last longer than 3 days! A mugger would make easy pickings of this! So flimsy.

I don’t know how this company is allowed to operate ! Returning an item you purchased from under armour is impossible! No UK phone you can call, no answer from online customer service. This is a nightmare! I returned my item via DHL return facility. No confirmation. No answer!!!

I really wish i had read these reviews before i purchased from tbis company! The item took a while to arrive and whilst it was ok it wasnt as expected so i followed the instructions and returned. That was weeks ago! I have emailed sevetal times with no response. So frustrating that companies can get away with taking your money like this!!!

I got the leggings only worn them once at the gym the net from the legging ripoff.was really disappointed.