Underarmour Reviews 

Product arrived very quickly. Satisfactory quality, (though I think it possibly could have been a tiny bit cheaper, as it was nothing very special). Excellent communication regarding delivery. I would be prepared to use them again, (if they have exactly what I want).

Absolutely disgusted at the customer service from Under Armour.

I received a defective product and contacted them about this over three weeks ago. I have since chased a few times on the live chat (the phone line doesn’t work and just cuts off every time you try to call), and every time they are unable to give me any information about the status of my request or when I can expect to hear back. There is no way to escalate the complaint.

This is completely unacceptable and appalling, especially right before christmas, I do not understand how it can take three weeks to even look at a complaint.

I will never be ordering from Under Armour again. They clearly have no regard for their customers.

Again, dreadful customer service. Parcel never arrived, told they’d got a backlog before dealing with complaint but 4 weeks and still no response! TrustPilot is what companies measure themselves… can see Under Armour aren't bothered about customers as they don’t even acknowledge posts! Sort out your customer service and you wouldn’t have such bad reviews.

DO NOT ORDER FROM UNDER ARMOUR !!!!.

I made an order that was delivered on the 27th November with an item missing.
I immediately contacted customer support and was asked to provide photos of the packaging which I did. They told me they would investigate and respond to me.

We are now at 23 DAYS LATER and NO RESPONSE from UA.

The telephone number just has a message saying there is nobody available to help.
I have contacted them via a messaging chat many times only to be told that they are still investigating the matter and they can give me no timescales as to when this be resolved.
I should therefore wait indefinitely to hear from UA !?!?!?!?!
This is an absolutely disgusting way to treat a customer.
The way this should be handled is that you refund my money then Investigate as to who is stealing items at your distribution centre. NOT make me wait indefinitely to receive my money.
I have spent thousands over the years with UA but I will NEVER buy another item from them.

This is basically THEFT/FRAUD

I paid for an item that was not delivered and the company still have not resolved the situation.
I am now certain I will never get this issue resolved.

Would give zero if it was possible - only one item from four has arrived and no one will speak to me about it. Keep telling me someone will get back to me but no one does
Having to get alternative gifts now as I don’t believe they are going to sort it out and looking at reviews looks like I’m going to have a fight on my hands to get a refund . Office of fair trading and citizen advice next port of call I think.
Avoid at all costs!!
Website now says they have closed the telephone lines down- I couldn’t even get through I think it’s a fake number as my phone didn’t recognise it.
Case number 04503012
Update- now day 15 since I informed them- still zero communication here is the latest unhelpful response from the pointless online chat people
Solena (29/12/2023, 11:23:55): Thanks for choosing Under Armour. My name is Solena. How may I help you?
Sarah (29/12/2023, 11:24:35): I am still waiting to hear about items missing from my order which I informed your company about over two weeks ago
Sarah (29/12/2023, 11:25:19): These were Christmas presents so I’m really angry now that no one bothered to respond to any of my emails
Solena (29/12/2023, 11:25:48): I can see your case has been transferred to the relevant department.
Unfortunately, we have received a lot of requests lately, so it is taking us longer than expected to get back to you, but we will do our best to contact you back by email as quickly as possible. Our apologies for this inconvenience.
Sarah (29/12/2023, 11:26:18): I am looking into taking legal action now as you have broken the trading act that states goods must be delivered in a timely fashion
Sarah (29/12/2023, 11:26:43): Did you read- it’s been over two weeks????
Sarah (29/12/2023, 11:26:55): No one responds
Solena (29/12/2023, 11:26:58): Our apologies for this inconvenience.
Sarah (29/12/2023, 11:27:09): You just lie on the chat to get rid of me
Sarah (29/12/2023, 11:28:11): I’m taking legal action to get my money back and I will make sure I post on every social channel I find under armour on about the way you lie about customer service getting back to you
Sarah (29/12/2023, 11:28:30): You have in effect stolen my money
Solena (29/12/2023, 11:29:14): Unfortunately, I can't do anything right now. My colleagues will get back to you.
Sarah (29/12/2023, 11:29:21): I’ve complained already but told it makes no difference
Sarah (29/12/2023, 11:29:32): You are again telling a lie
Sarah (29/12/2023, 11:30:23): The fact of the matter is no one gets back to you- it’s been over two weeks! How you even can say that after you have been told it’s been two weeks is beyond comprehension
Sarah (29/12/2023, 11:31:43): “As quickly as possible “ - over two weeks???? That’s as quickly as possible is it?
Sarah (29/12/2023, 11:32:55): That’s just to get a response- never mind my missing items or refund which I expect to take even longer
Sarah (29/12/2023, 11:33:20): It’s not acceptable legally never mind morally
Sarah (29/12/2023, 11:36:05): I’m saving all communication and will look at the legal channels available to get a refund and will be making sure that I give you feedback fitting of the service I have received from this company every where I can
Solena (29/12/2023, 11:36:13): I hope you have a great day, Sarah!
Sarah (29/12/2023, 11:36:27): What? Are you guys for real

Placed order UKIE-01524242 on 17/11/23. UA cancelled it and yet still haven’t refunded me. No one has replied to my social media contact or contact via their website customer forms and their agents on the online chat say that they cannot refund me and this must be done by head office!!!! This is disgusting and I’ve bought lots from UA previously. I won’t buy another product from them now. Do not buy from them

I ordered a bag through the Under Armour UK website as I had a discount, and immediately after placing the order looked up the reviews on Trustpilot and I got so worried because of all the awful reviews! I was regretting placing the order via them instead of somewhere I’ve used before. However, I received an email confirmation straight away and my parcel arrived 3 days later. Would have been 2 days if I hadn’t missed the first delivery attempt. So I was extremely impressed with the delivery speed! The bag is great too, I love all the extra features I didn’t know it had based on the images online. I’ve only taken off a star as tracking the delivery through FedEx was quite a hassle, especially if your parcel hasn’t arrived on time. And also because of the Under Armour website not being as user friendly as it could be/lack of ease contacting customer service. Other than that, don’t let the negative reviews put you off ordering directly from their website 😊

Paid £0 for a pair of shorts in mid-November, they never arrived, now been 5 chat contacts (never anyone on the phones, how can you big as big a company as UA and not have anyone answering your phones) and still the agents have no idea what's happening with my order. Feels like they're stealing my money and i have very little hope in seeing ,y product or a refund. Joke of a company! Never again!!!

Bought item in sale never received then willnot resend item at sale price even thou there fault never received and will not respond to any emails duscusting service

I wouldn’t waste your time. If your going to order under armour do it via third party stores like Next, ASOS etc. first time I have ordered directly with UA and they have been directing my parcel for days now! Chat service said 14 days escalation - phone line doesn’t work keeps saying there busy and cuts you off! No one has responded to my emails. I am out of pocket with no package to be seen or heard off. Spoke to UPS and they have changed the pick up point and rest assure me the parcel will be delivered but this shouldn’t be UPS taking the responsibility it should be UA but there impossible to deal with! Bad bad experience ! Stay clear. Complete money makers I say!

Ordered 2 items and only 1 arrived. It had both items listed in the package documents. I contacted support and they said it could be 1 or 2 weeks before they respond to me! Incredible really, they've taken the money and there is no urgency or even a sense of urgency. I'll never order from them again

Same problem....ordered 3 T shirts - they delivered 2...but packing note said 3 (parcel was still sealed) ....customer service phone number doesn't work "team unavailable" ...chat useless....can't give any estimated time to resolve....won't be buying any more from UA ...avoid this shonky company.

My order hasn't been delivered within 3 weeks.

Customer Support just did nkthing.

Terrible company!!!
I ordered my item to be delivered to a shop nearby when I went there during working hours the shop was closed, when I contacted customer support Victor was very rude and did not want to help and refund me my money.

I'm in contact with UA customer service, I ordered 8 items but I only received 2, but the delivery note said all 8 items were in the parcel. The parcel was too small to hold all 8 items. UA customer are saying they shipped all 8 item. UA have a problem in their shipping warehouse and/or courier. First time ordered directly from UA, very disappointed. Someone has stolen 6 items and they are washing their hands, not taking responsibility.

Ordered a parcel it got delivered to my local drop off but they did not send me a barcode to collect it . Rang UPS the courier they said it needs to come from Under Armour . Contacted them and they said they will put me in a queue to be dealt with , but can’t give a timeline on this 😡😡😡 this is so stressful. So I advise NOT to buy from this company ever .

Very poor communication and delivery service, unfortunately Under Armour use FedEx who are absolutely useless. I've waited in for four days now and they still haven't come to collect my return and the nearest drop off point is an hour's drive away. Puts me off ordering from UA again

Horrendous!!! Please don’t order from them. I have two items missing from my package - nobody cares. Live chat are literally useless - just say there are delays and they don’t know when someone will get back to me. Out of pocket just before Christmas.

The quality of the kids baselayer leggings is very poor. The leggings developed excessive wear and tear immediately during kids football. The Under Armour Quality Department disagree, "the state of the item does not reflect a manufacturing mistake". Interesting that the leggings are very poor quality even when manufactured correctly... No refund offered or replacement pair offered so I doubt Under Armour has any confidence in their own product to withstand kids football. Avoid!! Buy HOPLYNN baselayer from Amazon instead they are less expensive and much better quality.

Worst customer service team ever and I will never spend a penny on this waste of money product I bought three trainers and all are poorly made and ripped off after couple of wear

Plz avoid at all cost