Umhaven Reviews 

I would give 0 star rating if possible; read the other reviews and believe them. The quality is very poor and the shoes are not what you might expect from the illustrations. I returned my shoes to China, at my own expense, following their instructions; today, months later, they arrived back here, no explanation, just a small sticker on which a check box marked 'refused' was checked. My fault, it was good money after bad.

Boots wrongly sized. Well under normal sizing. If you need to return - it's a nightmare procedure. Goods are held by Chinese import authorities for months. Thus expect months before you get any of your money refunded by UMhaven. Then only partial refund - that's with all inconvenience of chaseups. Dealing with this company is definitely one to avoid and not worth all the hassle. Given up after 7 months of trying.

I have ordered a genuine "Calf skin leather" boots and shoes from UM Haven online website. I have received the merchandise after 30 days. When opened the cloth bags, it was shocking to see that the shoes are not made of leather. It is synthetic materials. More over, it is of poor quality. The insole is not glued in, Shoes and boots are big on my feet. I followed their size chart and ordered per their recommendation.
I have contacted them by phone, but no answers. Sent email to request a refund with return of incorrect merchandise sold. Their response was to keep the items and they will refund 30% of the price. That is not even the cost of the fake shoes. I insisted on my full refund. Their response was, I need to send it to China and cover the shipping cost. I realized that it is their practice, and advertise 100% guarantee to lure people into the fake sale of 70% discount.
PLEASE DO Not order from this website. You will lose your money and get, if at all unusable products. I wish if I had the option to upload the pictures.

I ordered a pair of shoes on the 17th Decmber 2025. `i was informed in the fist place it would be deliaered within day by the seller and carrier. Howerver, I only received it today after 30day waiting,

Absolute rubbish, avoid this company at all costs, shoes are as if they have been designed by aliens that have seen a picture of a shoe, but have no idea how it is supposed to function. No refund no customer service contact a complete scam.

Do not use this company! I ordered a pair with a side-zip fastening. On one shoe the zip undid with in 10 steps. I contacted them asking to send a replacement. They said I could return it (or both) to China at my own expense even though this was a faulty item. We had emails going to and fro and eventually they offered a £30 refund to "pay a cobbler to repair them". I ended up raising a dispute with my credit card company.
Regarding the quality of the shoes, they look good, but feel very thin on the sole making it uncomfortable to walk. DON'T BUY THESE!

Purchase shoes from them; they advertised free returns.
The shoes arrived late, which were described as wide fit, but they were not wide also did not look as advertised.
When I contacted them for a return, their statement
We do not charge for return, but you must pay the courier charge back to us. and offered a partial refund, leaving me well out of pocket to give them back.
I contacted paypal but they found in favour of the seller, stating discription was close.
no mention of free return

This Chinese offshore company sold me a product which was of poor quality and not fit for purpose- no uk base, so no redress. I would stay well clear, very cynical, expecting the purchaser to fund the return to CHINA!

I ordered a pair of shoes that looked great, they took the money the day after, I was offered no tracking number, I asked the company for one but they would not reply only to be told that they delivered them 8 days later.
This is a pure scam and they should not be allowed to advertise there products.
Read the reviews and a lot of buyers said the same to avoid this company like the plague.
Just checked my bank account and lo and behold my account has been credited with £46 - 98 the price I paid for the shoes so they deserve credit for acting honourably and giving me a full refund.
Had I not seen the bank personnel this morning who sent an email requesting a full refund i may not have received it, so, my tip is if you if you experience what I went through go and see your bank personnel cos they have a bit of clout and could get favourable results.

Thank you Trustpilot you saved me again from wasting my money on Chinese fakers like this company. You are indeed a shoppers trusted friend when condsidering suppliers.

Very cheap looking shoes, wrong size and nothing like the picture. Despite the same customer they are denying all knowledge of a Ralph Lauren Jacket (fake and two sizes too small) and won't accept return.

Returns to China only so not worth it anyway as the "Free Returns" Policy is BS.

The say they have a free returns policy. In their email they said this concerning it:
**Free Returns**—What we mean by "free returns" is that **as the merchant, we do not charge any additional fees** (such as restocking fees or handling fees) when processing returns, and we have already covered your original outbound shipping costs. The return shipping costs you pay will go directly to the carrier; we do not add any markup or profit from it. This ensures our policy is transparent and fair. Therefore, this does not violate our free return policy.

Con-merchants. Scum.

thier shoes are disgusting do not buy them mine were in the bin with 5 minutes of them getting here very late waiting nearly 2 weeks for them

Was going to order but read the reviews, thanks to all who took the time to warn me and other purchasers

Avoid this company. Buyers in UK are not protected by the Consumer Protection Acts and you will have to pay to return unsatisfactory goods to China to get any refund. Caveat emptor!

Inferior quality product, deceitful advertising, illegal selling in the UK due to lack of adherence to the Sale of Goods Act.
This company blatantly ignores the above Act in full knowledge that the consumers are unable to return products to China at a reasonable cost and therefore do not bother to complain.
They should be banned from being allowed to advertise through our websites.

The shoes are awful, and nothing like the pictures they look cheaply made and not able to withstand any duration or weather conditions. What's worse is that you can only return the item back to China (where they come from, despite being shipped to you from a UK warehouse) and so that negates the thought of a return and a refund as you have to pay custom charges on top of postage. What are a truly dreadful pair of expensive shoes at £70 now have a returns postage cost of £22 meaning its not worth the return. Anyone else avoid, anyone else in the same situation sell them on!

If I could give no stars I would.
You charged me £46.00 for a pair of size 10 poor quality shoes.. errr. I am a woman with small feet size 3 uk size… no way would I order size 10.
You have put me off shopping on line.
I cannot afford to be ripped off like this.
Friday 2 nd Jan.
I received another pair from this company.correct size 3 and actually they are really cosy and comfortable.
I like them. So many thanks for addressing this problem . I d give you more stars now

I ordered a pair of shoes online after seeing multiple adverts for shoes from Umhaven. When they arrived they were of much poorer quality than shown in the adverts and had unsightly dents in the toes that could not be removed. In the adverts it talked about a guaranteed returns policy. I contacted Umhaven via email (there is no phone number)and today have received an apology and what I regard as a derisory refund offer of 20% of the purchase price (£45.87p) together with an additional coupon for 20% off my next purchase. I was also told that I do not have to return the shoes.

I can endorse what has been reported constantly. The advertised product doesn't match the delivered item. 'Soft calf leather' turned out to be a very cheap upper. It is wrong for this company to continue to sell in UK and the Trading Standards Office should take action.

Advertise a quality product at a sensible price, actual product is cheap and of inferior quality. Purports to be a UK company and product, is actually made in China and a total rip off..