I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Review summary
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Another awesome shopping experience with no surprises or letdowns. This one is for larger targets that need a little punch to ring the bell. Feels great, actually lighter than a .177 break barrel fr... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
Company replied
Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
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Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4K reviews
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I’ve been trying since 7/29/26 to…
I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing parts arrived in mail. I would have changed to 5 stars if it hadn’t taken so long and nobody informed me of the process.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Umarex USA, Inc
Thank you for your business. Happy shooting!
The items I ordered were of good…
The items I ordered were of good quantity and well priced. I looked other places to buy them but yall had the best prices. Delivery was fast too. No complaints. I hope to enjoy my gun many more years. Thanks guys.
13 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our awesome products. We are truly thankful for your business.
Nitrogen tanks are too expensive and…
Nitrogen tanks are too expensive and it's another two hundred bucks to upgrade it to a refillable tank
13 July 2026
The blowback replica is great
The blowback replica is great, my son loves it, but the slide has a "clanky" sound to it. it sort of blows.
11 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Continue making Old West guns please.
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long range pellet version of the Mathew Quigley Shilo Sharps Rifle from Quigley Down Under. I'd love to see how well that turned out.
Possible even a Shell loading double barrel side by side coach gun.
11 August 2026
Reply from Umarex USA, Inc
Thank you for picking up our Cowboy Rifle! It gets attention every where it goes! We like the idea of a Sharps type rifle. This would be really cool to do, but likely not easy. Maybe someday. Thank you again. Happy shooting!
Your products are outstanding along wit…
Your products are outstanding along wit service and support.
10 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your loyalty!
Great service and fast delivery.
10 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
On time delivery great product thank you
2 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. Happy shooting!
I never received my package I am very…
I never received my package I am very disappointed I would like for it to be shipped or or something to compensate my time that I been waiting yo receive my package
19 July 2026
Always the best customer service
Always the best customer service. Never wait for a response. They truly want to help and guide you through any issues.
7 August 2026
Reply from Umarex USA, Inc
Wow! Thank you for choosing Umarex and reaching out to us. Happy shooting
Loved the product but the first time…
Loved the product but the first time putting in a. Air tank the screw got stripped along with the thing that is supposed to be twisted
7 August 2026
product delivery and service
7 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
The value of what you pay for is veryy…
The value of what you pay for is veryy good and its quick shipping and quality products
6 August 2026
Delivery was faster than expected.
3 August 2026
Quick delivery
5 August 2026
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