Umai Clothing Reviews 

quality feels very good, size was good(i bought baggy T-shirts which makes sizing easier and less important) and shipping was easy(to sweden, Europe). Designs are alright, but lowk the proportions on the characters some times look off, for example the length of the legs.

Received an unwearable shirt (S size that looks like it could be a L or XL). I tried contacting customer service 3 times over the course of one month to try and return it, but I didn't receive a single answer. Extremely disappointing experience. The design is cool, but I can't wear it and can't get my money back.

What's not to like about this place? They have new designs for their products weekly so you have ample opportunities to find something you like. They have frequent sale offers and discounts. The printing quality of their shirts is also grand and multiple shirts have stood firm against multiple passes through the laundry.

Great hoodies and sweater would buy again

This is my second purchase from this store. I was quite satisfied with the overall quality of my first purchase, although the shipping was a little slow. However, the product itself was quite good, so I decided to repurchase
However, the experience of this second purchase was significantly worse. The quality felt noticeably lower than the first time; the details and workmanship weren't as good, which disappointed me
I hope the seller can maintain more consistent product quality control in the future, avoiding such large differences in quality for the same product. Overall, the service was acceptable, but I'm more concerned about maintaining consistent quality.

Regarding the printing quality, I think it's quite good; the pattern is clear and the overall effect is satisfactory
However, the price is indeed a bit high, and for this price range, the cost-effectiveness isn't very high. If the price could be lowered slightly in the future, it would be more attractive
Furthermore, the customer service attitude and communication style could be improved. Their responses weren't proactive enough, resulting in a mediocre experience. I hope they can improve their service in the future

I recently purchased a shirt and, overall, the quality didn’t really meet my expectations. The fabric and overall feel were just a bit lower than I expected for the price.

That said, the print quality is actually very good — the design looks sharp and the colors are nice and clear.

If the material and stitching could be improved, this would be a really great product. I’d be happy to give it a higher rating next time

I really like some of their designs, i ordered 4-5 tshirts between 2020 and 2025, they're a reliable clothing company. Print quality is good and shirts are durable, the only problem is the thin cotton, feels a little cheap compared to what i'm used to and not so soft. I'd like it to be a little bit thicker for the price. Also, it's not clear how to leave a review on their website and some designs are only available for a short time or for "premium" accounts, which is rather annoying. I really hope they can improve a little, and i'd love to see more cyberpunk and horror designs. 4/5 overall.

Shirts are okay, the problem is customer support, Received my order 11/24, contacted them several times for a return to no reply first starting in December 3rd. Stay away from this company!

Love the shirt prints, they look awesome. Many people complain about the fabric being too thin, I disagree with them.

The price is high, as many people have said, but this is always going to be the case of prints of this quality produced in small amounts!

The price is good for the quality. I have many of their products now and have received help from the great customer service.

Designs are absolutely GORGEOUS. I ordered from Umai because I loved their designs.
The order arrived after 3 weeks which is normal, considering it was international shipping.
Fabric is actually good but print quality is mediocre. Details of some more complex designs appear blurry and I’m a bit concerned about durability of prints.
My biggest complaint is that there’s no sizing guide on Umai website and customer service only told me “it’s based on US sizes”. As a European, I don’t know standard US sizes and I ended up searching on eBay if someone posted actual measurements (what I found was slightly different from what I received, so choosing size was a gamble). I have to admit, the email customer service was really nice and responsive, just couldn’t help with what they don’t have. However, my comment on their Instagram (I tried to comment before emailing) in which I asked about sizing guide and mentioned my troubles finding sizes was hidden. I always try to be polite in my comments, so I think this is very unprofessional behavior from the person managing Umai Instagram. Hiding public customer feedback that definitely wasn’t rude or disrespectful is a red flag to me.

I'm leaving 3 stars because while t-shirts may be a bit overpriced for the quality, I still like them. However, not having a size guide and hiding comments asking for one is ridiculous and creates a bad customer experience.

Never delivered. Said there was an 'unsuccesful attempt' when I was home all day that date, and sent the package to Latvia for some reason. I live in the Netherlands.

The shirts are all amazing quality and have great print quality. I had bought one shirt and after seeing the quality I bought four more. The designs are very nice and worth the money. The shirts are 100% cotton which I personally like a lot. The designs and print is good material and not some cheap plasticky material like a lot of online products.

Imagine a t-Shirt from H&M with bad print. It is not cheap and bad quality

I ordered shirts this month and received the wrong size. I'm desperately trying to contact the customer service to return the package but still no answer !
Its almost been 20 days

I’ve ordered from this shop before without issues, but my recent experience was incredibly frustrating. I used the exact same DHL Packstation address as before, but this time the package was wrongly handed over to Hermes, which cannot deliver to Packstations. Instead of taking responsibility, the shop blamed me for providing an "unsuitable" address and refused a refund. Since then, they’ve ignored all my emails and have not responded to the PayPal dispute either. I never received my item and was left without support or a solution. Sadly, despite really liking their shirt designs, I won’t be ordering again.

ordered 3 shirts as they were on sale and it arrived wayy quicker than i expected as i live in rural canada which was great. 100% would recommend and i'm def buying more in the future :] only thing is they can't ship crewnecks to p.o boxes but that's fine

Ordered a variety of items from Umai Clothing and I will say overall I was extremely satisfied. The material is really good for each of the clothing categories and everything is reasonably priced for what they offer. Shipping is really quick and never had any issues during the checkout/shipping process. Can't wait to continue ordering from Umai!

Customer since 2023 here, drawn in by the great art and respectable prices during sales.

Unfortunately, this store has seen a significant decline in quality since then.

As mentioned, the art has always been and continues to be superb in my eyes, and the main reason to buy from UMAI clothing.

Unfortunately, the pros just about end there.

The tees themselves are of average quality and the prints range from very flimsy to moderately durable (black prints hold much better than colored prints), and great care should generally be taken when washing - and wearing them!

The prices are high by default - and the way I purchase from the site is I hit it up during sales, when you can get as good discounts as 40 % sitewide (historically 50 %, but that hasn't been seen for over a year), and paired with their membership discount of 20 % you get down to a respectable price range. As a member, you also get monthly credits which you historically could stack up and spend all at once, but nowadays, it expires each month.

However, there have been so many issues with utilizing the credits on the site for the last 8 months that I haven't been able to make any purchases with my credits from my yearly membership which I started in august of last year. In fact, on my account page, it shows me having 0 credits to spend, despite claiming below that I recently (and every month after august) have been awarded credits - credits I've never seen!

Of course, I've been in contact with customer service, and to their defence, they're always helpful - I've had the same guy respond to my complaints since I first started shopping here, and he's always been understanding, given me what I've had the right to when the site simply wouldn't cooperate with me, and explained things that are not always explicitly stated on the site with much patience. However, there have been limits to what he could do, and at times (such as right now), I've considered contacting the swedish National Board for Consumer Disputes.

For example,
1. I couldn't finalize a purchase for an unknown reason during a time-limited sale.
2. My monthly credits don't show up on my account and then -
3. cannot be used for any purchase when customer support awarded me the credits manually, or when -
4. UMAI clothing, without prior notice, removed a credit of 35 $ that was supposed to be awarded yearly (so every 12 months after first purchase) to customers of their UMAI+ membership (I had been subscribed for 8 months when it just suddenly vanished off their site).
5. Changing their monthly credits from UMAI+ from being stackable to expiring each month, done without any prior notice.

Not the best track record.

Now, I will not call the site a scam because in the end, you always get what you paid for, but it definitely engages in some dodgy practices. As other reviews around this one points out, they currently have a big issue with shipping, and I'll add to that discussion by bringing up my latest purchase, made on the 30th of november. I've not gotten a single notice of delays since but decided to play it cool and wait it out. Just yesterday, so about 2 ½ months after placing my order, it was finally confirmed to have started being shipped to me. This is so outlandishly bad that I can't do much else than laugh at the whole ordeal.

I save 1 star reviews for sites that are actual scams, and UMAI clothing doesn't quite stoop that low just yet... but it's getting close.