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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


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1.0

Bad

TrustScore 1 out of 5

469 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.0

All reviews

(469)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

25th Dec 2024

25th Dec 2024
SCAMER They charged me 34.99 that I did not…
They charged me 34.99 that I did not authorize! And it’s not first time they took money first time bank refund it me. Now need to speak to bank again ! I want a refund immediately!! Thank you

25 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT SIGN UP to ULTRAPDF

As others have discovered, this is a scam.
I find, to my astonishment, that ultrapdf have charged me, without my authorisation, and without providing any services whatsoever, £1.99 and £34.99 in October and £34.99 in November.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam and please help

Scam. I now try to login the members area at ultra-pdf.com and it doesn't work, and if I try to recover my password I get to a page that says "page expired". Help!

15 December 2024
Unprompted review
Rated 1 out of 5 stars

An absolute scam

An absolute scam. I paid £1 to bind a couple of PDFs. I definitely wasn't aware of any sort of subscription until my bank put a stop on a £34.99 payment. I said I didn't recognise the payment but then they told me I'd paid £1 to the same company about 10 days prior and realised it was this. Thankfully my bank has cancelled the payment and any future requests so I feel very fortunate. They did say I ought to try and cancel direct to be sure, but I can see from other reviews that this will be a complete waste of time. I will just have to keep an eye on my account. Please avoid this website at all costs.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

A SCAM

A SCAM

I NEVER ASKED FOR A SUBSCRIPTION

DOES NOT ANSWER VIA EMAIL

TO BE REPORTED IMMEDIATELY

ABSOLUTE SCAMS

TAKE TO THE POLICE !!

21 November 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to download a free PDF

I wanted to download a free PDF, but I was asked to pay £1.99 for just a month.I never subscribed to this amount of £34.99 however in two consecutive times £34.99 was deducted from my accounts. You can not even find a lace to cancel such transaction if there is any. They are fraudsters, faceless and all their evil deeds will end them in a grave. Please let us us be vigilant when surfing.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Complete Fraud

Complete fraud. I paid a one off £1.99 for a test then without agreement I have been charged £34.99 per month.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Please do not use this company it is a…

Please do not use this company it is a scam. I thought I was internet savvy, but obviously not. I did a one off transaction with this company but then a month later they took a £34.99 monthly subscription without me signing any agreement. I tried to cancel the subscription to my card but it was impossible through them. Thankfully my bank came to the rescue. A big lesson learnt.

25 October 2024
Unprompted review
Rated 1 out of 5 stars

This is scam

This is scam, i was charged x2 €34.99, but i didn't sign for them,. They took my money with out any warning about bill. Somehow i found how to cancel, but when go to check again its is, Ther no cancelling w.t.f. .
They took money on September 6, and second time on october 6
That rubbish company or person who stay behind need killing, only killing. They dont deserve other decision.Scammers, rubbish............Hope they get what they deserve.

6 October 2024
Unprompted review
Rated 1 out of 5 stars

Sharp, and poor practice - DO NOT USE

To be fair about this, the software worked surprisingly well & was was pleased with the result.
I only had a few documents to change from pdf to Excel, so paid the £1.99 for a weeks worth of usage.
I tried to use a "single use" card to make this payment, but the site would not accept it, so just used my Bank card as normal, the reason then becomes clear....
To my surprise,a few weeks later in August, I was debited the full monthly premium !
I contacted my Bank, they said it was legit - nothing they could do and they would cancel further subscription payments at their end, but then a second debit was made.....this time I manually blocked the card against future debits.
It's a pity really, as the program worked well, but never - will I use them again.
This is a sharp business practice, a great pity indeed.
Edit.
Having blocked payments from my card, the Company still continues to attempt to make more and more requests for payment - 34 to date, and if I try to access the "Members area" to see why this is, my account has either been blocked or removed, so any attempt to close the account is impossible.

I raised a complaint with my Bank - Revolut, they chased it up on my behalf and I was fully refunded, so a good overall result.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

The same issue as everyone else on here…SCAM

The same issue as everyone else on here and their other 'business' Ultra PDF.

I will be raising a dispute with my credit card company but for anyone else affected by this awful business, I'd advise:

Cancelling your subscription immediately on their website - this was impossible to do on a mobile device but I managed it on a desktop.

Email their support team to register your disgust at support at pdfsmart.com

Report the issue - so far I've reported them to both:

The FTC's report fraud function AND
Oregon Consumer Protection

This means war....I would encourage you all to do the same until this business does the right thing and makes their shady practices clearer.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Scammed out of £34.99

Scammed out of £34.99 with cleverly hidden small print when i only wanted to edit 1 pdf for £1 - CANCEL THE HIDDEN SUBSCRIPTION IMMEDIATELY IF YOU USE THIS!

11 September 2024
Unprompted review
Rated 1 out of 5 stars

STEP BY STEP INSTRUCTIONS ON HOW TO GET…

STEP BY STEP INSTRUCTIONS ON HOW TO GET RID OF THIS POS

1. Access via pc as it's not possible / too cumbersome via mobile
2. Go to ultra-pdf.com
3. Log into your Member Area
4. Find your active subscription(s) and follow the guided procedure
5. Make sure to drop a message to their customer service to express your utter disgust for their practice
6. Repeat here on Trustpilot

Feel free to copy paste this very message to ensure it is extremely easy for newcomers to understand how to get rid of this piece of garbage right away.

1 November 2023
Unprompted review

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