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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were let down by their experience overall. Consumers frequently experience unexpected recurring monthly charges on their bank accounts after paying only a small initial fee for a simple one-off document conversion service. People note that these costly subscriptions are automatically activated without obtaining clear consent or sending any explicit notification beforehand. Some reviewers were not happy with the complicated website layout, finding it extremely difficult to locate necessary terms and proper information. Customers also struggled to discover hidden cancellation options, noting that requests for refunds were completely denied and email support offered zero assistance.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected recurring... See more

Subscription

People report negative experiences with subscriptions, noting high monthly fees following an initial payment.... See more

Price

Consumers find price to be a source of deep frustration due to unexpected subscription fees. Reviewers... See more

Website

Reviewers express deep frustration and negative feedback regarding the website, frequently describing it as... See more

Refund

Clients share profound dissatisfaction on refund experiences, reporting unexpected recurring charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

BEWARE!!! I made a one-off payment of £1.99 via Apple Pay to use their PDF merge tool. 7 days later £49.99 was taken from my bank account. I hadn’t created an account or agreed to a subscription OR AC... See more


Company details


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1.0

Bad

TrustScore 1 out of 5

470 reviews

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No history of asking for reviews

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1.0

All reviews

(470)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid avoid avoid!

A scam as so many others have found. Being in a hurry to convert a pdf to a png picture, I used their services ostensibly for a charge of about £1. Then a week later they tried to charge me a subscription of £49.99. Fortunately Barclays blocked the payment and froze my debit card. Don’t go anywhere near these fraudsters.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification to say the money would be taken from account which a legal requirement and there is no record of the subscription or charges in my account, nor is there any way to cancel.

Charges reversed by my bank and company reported to action fraud and trading standards.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers - Unauthorised use of your card details

This site is a scam. Do not use.
Use your card details you gave for single use to take regular unauthorised payments (£49.99/month). If you've been hit, make sure to cancel your card to prevent them taking further funds, and speak to bank about fraud / unauthorised txn refund

12 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE IT IS A SCAM

DO NOT USE THIS SITE IT IS A SCAM
Like many others I paid a A small fee of £2 for a single document to be converted I did not sign up for a subscription this morning. I found that £49.99 have been taken from my account. Do not use this company at all. Go immediately to your bank and stop any further subscriptions. I do hope that people read this before they sign up don’t be fooled.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

I didn’t made the payment and payment…

I didn’t made the payment and payment was deducted cheater company Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of the service. Many consumers report unexpected charges and unauthorized subscription fees, leading to frustration regarding payments. People also highlight issues with subscriptions, indicating that they were charged without explicit consent or proper notification.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Agree with all the comments - this is a scam and awful. I luckily blocked them straight away from taking the £50, but they have tried persistently for a week to get the money. How do you shut them down?! This is not right

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam "one-off fee" service that charges you monthly after

The scam operators offer a pdf conversion service for a small one-off fee, then proceed to charge you a previously undisclosed eye-watering sum on a monthly basis. It happened to all these reviewers, and it happened to me: a £1 purchase on Oct. 20 led to £49.99 monthly charges afterward. I have disputed these claims with my bank, which blocked ultra-pdf from requesting further payments. I ultimately had to cancel my card completely, as such fraudulent actors can operate under multiple accounts and still attempt to charge you if you block one of their hydra heads.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Another Victim How Many More?

I have also became victim of the Ultra PDF frauders. While my bank is investigating matters. We have never disclosed our data and my bank information to any body linked to this online scam. They have no contact information no address, and no phone number, and not even an email. Besides this I have word and PDF build into my new laptop. AVOID at all cost. They are experts in Fraud and by reading the reviews its very sophisticated on a widescale crimewave. I thank god I have my own admin team who look after my affairs otherwise we would had never have known about the fraud.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment.
No way of getting hold of them so trying to resolve through my bank which can take up to 8 weeks.
Page reported to google as a scam.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

They are real scammers

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to contact them - impossible without an account number. This company has nothing written about themselves on Trustpilot despite of all negative reviews. Any ideas how to prevent them of scamming further consumers?
Which body gave them the license to con?

10 November 2025
Unprompted review
Rated 1 out of 5 stars

HUGE SCAM

HUGE SCAM! AVOID!

Just been charged 3 x £49.99! I didnt even sign up! DO NOT use! Just hope my bank will refund and fraud! I assume where I logged in via my google account they go access to bank info!

7 November 2025
Unprompted review
Rated 1 out of 5 stars

As mostly people experience here say…

As mostly people experience here say it is a scam. They let you agree pay £1. After they take money every month £29.90. From January 2023 with out permission and consent .and No subscription invoice send. to September 2025 now . Unfortunately my bank have not stopped them taken. I will say . We should report wwu l trapdf as a scam and criminal. Refund our money back .

28 October 2024
Unprompted review
Rated 1 out of 5 stars

PDF Smart is a scam

I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed 2 or more criminal offences - identity and financial theft. I'm demanding a full refund of my money!

20 September 2025
Unprompted review

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