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See what reviewers are saying

Rated 5 out of 5 stars

Saira Saira. That’s best product I am using it with eating everything I like. No excercise I did but energetic after use as i loose more then a stone my diabetic and high blood pressure medication an... See more

Rated 3 out of 5 stars

Quality and price excellent. Customer service non existent. Delivery supposed to be within 7 days, no delivery after 2 weeks, e-mailed but got auto response about covid. Tried to phone but just rang o... See more

Rated 5 out of 5 stars

So glad to have access to a company that can supply and deliver my favourite wine. Yes I had to wait about three weeks from date of purchase due to covid restrictions and reduced staffing levels but w... See more

Rated 1 out of 5 stars

Appalling service. I ordered a bottle of Hennessy VS Cognac at the start of January and still haven't received it (17th Feb when writing this). I have phoned (no-one answers) and emailed (automated re... See more

Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

We started our journey as a luxury event bar service, proudly working with some of London’s most prestigious venues. Alongside our events service, we’re now establishing Ultimate Drinks as a leading online retailer of fine Wine, premium Spirits and luxury Champagne. Delivering next day nationwide, we bring your favourite drinks direct to your door. Whilst our carefully curated product range features brands you already know and love, we’re passionate about sourcing, and helping you to discover new and exciting products that become your future favourites. Working directly with the best independent and craft brands out there, we focus on educating our customers about the story behind their drink, and recommend the best ways to enjoy your purchase. From your first click, our goal is to provide you with the Ultimate shopping experience. So whether you’re looking for a special gift or have questions about a new drink you’d like to try, please do not hesitate to get in touch with our team, who will will be more than happy to help you make the right choice.


Contact info

3.3

Average

TrustScore 3.5 out of 5

541 reviews

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Rated 2 out of 5 stars

Very slow delivery

8 days to deliver
Never answered phone when called
Sent 3 emails chasing delivery and used chat but only had generic holding emails
Very frustrating and would not use again

22 November 2021
Rated 2 out of 5 stars

Placed the order

Placed the order. Paid for next day delivery. Chased the delivery by email and phone after 3 days. Not even a courtesy response

Order arrived day 5

Not gd enough sorry

21 November 2021
Rated 1 out of 5 stars

DO NOT use this company…

Do not use this company.
My daughter ordered me two bottles of Lanson Champagne as a gift. She paid extra for next day delivery. Her order was never sent out but her money was taken/stolen. Parcel Force tracking said that package wasn’t available for them to collect.
We have both emailed this company at least four times and had no response. Their phone just rings out and is never answered. I checked out the address and it’s a building in London that lets out office space.
I will be reporting this matter to the Police for fraud, the press, Trading Standards and contacting the small claims court.

17 November 2021
Unprompted review
Rated 1 out of 5 stars

broken lid

i bought a gift of au vodka for my sister for her 40th and on opening the wrap om the lid the actual lid was half smashed leaving bits on the inside of the neck. luckily my sister managed to scrape the bits off and use an old lid but it did spoil it

16 November 2021
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! My order didn't show up and I paid for next day delivery. They do not answer the phone or answer any emails. I have had to claim my money back via the bank. Terrible service.

11 November 2021
Rated 1 out of 5 stars

FRAUDSTERS

FRAUDSTERS
They steal. I've had to report them for fraudulent behaviour due to no communication or delivery of goods whatsoever with regards to my order. I placed my order weeks ago.
STAY AWAY

10 November 2021
Unprompted review

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